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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the clear and well-illustrated instructions and guides, which are often highlighted as being precise and helpful for successful repairs. Many people found the prices affordable and appreciated the professional packaging and quick delivery of parts. The quality of the tools provided is also frequently mentioned as excellent, contributing to a smooth repair process. However, some people were dissatisfied with the product quality, particularly regarding replacement batteries, noting that some did not last long or perform as well as original parts. There were also occasional issues with product fit, such as screw holes not aligning or battery casings being off. A few customers experienced problems with delivery services, including unexpected additional charges or delays, and some found certain repair kits to be unhelpful or incomplete.

What people talk about most

Product

Clients share ambiguous opinions on product quality and functionality. Many reviewers praise the fast... See more

Quality

Users describe ambiguous interactions with quality. Many customers praise the high quality of certain... See more

Instructions

Reviewers express satisfaction with the provided instructions. Many customers found the step-by-step guides,... See more

Price

Customers had ambiguous experiences with price. Many reviewers expressed frustration with unexpected... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many consumers praise the fast... See more

Based on these reviews

Rated 4 out of 5 stars

Decided to order a replacement battery to give new life to my Pixel6a. The process was very clear and by taking it slow and steady the repair went great. The written guide with pictures from IFixit wa... See more

Rated 4 out of 5 stars

The product and online instructions were great! The adhesive on the battery was so challenging to remove. The tip of the bottle of adhesive remover they sent us was not small enough get it where nee... See more

Rated 4 out of 5 stars

The battery is fine, well packed and fits my iPhone model, however, it seems to be priced, about 30-40% more comparing to Amazon. I was trying to cancel the order within a few of hours after placed th... See more

Rated 4 out of 5 stars

This is the second battery I've purchased for my Macbook Pro 2012. The battery lasts about a year before it gets the "service recommended" message again and starts draining pretty quickly. At this poi... See more


3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Got the battery repair for my SE 1st gen

Got the kit Wednesday. fixed it Thursday. I used the iFixit guide. I did have some trouble getting the adhesive strips out and had to get my brother help me for a second by holding the battery while I was pulling on the adhesive strip after that everything went very smoothly. They sent some philips head screws to replace the pentalobe screws that are the first things that you remove. but I couldn't get them to seat so I just used the original pentalobe screws. Apple wanted way too much money to make it worth changing the battery. But, Thanks to fixit, my old obsolete iPhone that doesn't have a sim card anymore, I can now use as a glorified iPod!. Thank you very much Fixit!

August 21, 2025
Unprompted review
Rated 1 out of 5 stars

One Star – No Help, No Refund


Entered wrong address, notified them immediately. They shipped anyway. Told me to track down the recipient myself. No refund, no replacement, just “order again.” Out my money and my product. Won’t use iFixit again.

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

Great Service- I broke my i-watch screen and the lads fixed it in no time and with zero fuss.
Would highly recommend.
Declan
Carryduff

July 12, 2025
Unprompted review
Rated 5 out of 5 stars

Well described and illustrated guides!

Ifixit has got consistently well described and well illustrated guides to disassemblying and repairing almost anytihig. All guides are carefully created and rated by users, and generally leave no details behind. It has saved a lot of repair money many times!

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

Service as Solid as their Tools

Matt the Obstacle Wrangler definitely didn’t give me any obstacles when I asked about getting a replacement set of bits. He was direct, very apologetic, and had everything taken care of in just a few lines over email. I honestly didn’t expect such great customer service—I was expecting a long process—but you all truly stand behind your product and take pride in what you make. I’ll be sure to recommend your amazing products to everyone I know that are in the market. Thank you again—you’ve earned a customer for life.

July 16, 2025
Unprompted review
Rated 5 out of 5 stars

Easy replacement

A friend at work was discarding an old laptop of his, and I asked him if I could take it off his hands for him, seeing as I was currently in the market to purchase one for myself. He told me the battery was shot and would only last a few minutes unplugged.

I opted for the third party battery replacement over the OEM, as it would save me about $100. The guide for the repair was thorough and well put together. Overall, the repair took me roughly fifteen minutes and my salvaged laptop was back to working in factory condition.

This repair was certainly one of the simplest repairs I’ve done over the years, but I would highly recommend looking at the repair guide and make sure it’s something you can handle with your own abilities before you choose to purchase parts. Repairing your own items will save you considerable amounts of money in the long run, as well as the satisfaction and knowledge that comes with a successful repair.

July 17, 2025
Unprompted review
Rated 4 out of 5 stars

II DID IT!!! AND IT WORKS!!!

It looked possible for even me to replace my eReader screen. Then, when I cooked the heating device too long and damaged it. I chickened out and took it to a Computer fixing place. When they told me they don't work on these devices I decided to give it another try. I carefully followed instructions and in about 2 & 1/2 hours I had it all disassembled. It only took about 30 tp 45 minutes to get it reassembled in the new screen. I had to charge the battery back up before I could proceed. Slowly but surely I got the device activated and changed the vcom number. AND IT WORKED!!! Usually I get things right the second or third time, so I was delighted that I actually did it and it worked.

July 18, 2025
Unprompted review
Rated 1 out of 5 stars

I purchased a replacement screen from…

I purchased a replacement screen from iFixit in mid-June 2025 for my iPhone 14 Pro Max (Model A2651). They sent me a screen labeled RJ13PM-W, which is for the iPhone 15 Pro Max, not my phone.

After installation, the screen displayed only a pink screen and immediately caused my phone to overheat severely. It became so hot overnight that I couldn’t even touch it in the morning. Since then, my phone’s battery has been permanently damaged — it now refuses to charge while in use and continues to overheat, even under normal conditions like using GPS in the car.

I contacted support immediately, and over the past month I’ve been transferred between three different agents, including someone claiming to be the Global Customer Operations Manager. They admitted the screen may have been mislabeled but continued to refuse a refund, instead offering to send another screen — the same model that damaged my phone. They later agreed to send a replacement battery, but by that point, the phone had already been damaged internally.

It is now mid-July, I have no working screen, no refund, and a damaged phone that I paid $97 to repair through iFixit. Their support is non-responsive (often taking a week between replies), and they have taken no accountability for the damage caused by sending the wrong part.

I trusted iFixit because of their reputation, but this experience has been a disaster. I am requesting:
• A full refund of $97
• Compensation for damage caused to my iPhone 14 Pro Max

I have all documentation, photos, and messages saved.

July 12, 2025
Unprompted review
Rated 1 out of 5 stars

Check country of shipping origin as they won’t

At no point was it mentioned that it would be shipped from Germany and now risk customs holding my items ransom due to a lack of clarity.Add to that the lack of a customer service contact or even email to try to resolve this.Pathetic and expect better from such a well as established and supposedly reputable company.

July 16, 2025
Unprompted review
Rated 5 out of 5 stars

All of the tools are well made

All of the tools are well made. I've only used them for a limited time but they've worked well. The grips on the wire stripper and flush cutter are very comfortable. With only a plug-in soldering iron prior to this it's nice to have a compact one where the temperature can be adjusted. Makes soldering onto ground planes easier.

Small improvements would be:
The locking mechanism on the wire stripper and flush cutter are weak.
A slot for the screwdriver would be nice too.

July 12, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered a battery for my 6th gen iPod…

I ordered a battery for my 6th gen iPod that needed to get replaced for a while now. I also added some tools to help me make the process of removing and adding the new battery to my iPod a whole lot smoother. I was expected to have the items delivered on a specific day but I actually got it I few days early which was fantastic. I got the package and started working on it and in a matter of less than 20 or so mins my iPod came back to life. Overall I had the right tools and product to get an old device up and running back again. I will definitely be purchasing more products from this company in the near future. Thanks again.

July 5, 2025
Unprompted review
Rated 5 out of 5 stars

Very Pleased

Part arrived as promised. Nicely/securely packed. Worked immediately and continues to perform as hoped. Price was fair. Very pleased.

July 9, 2025
Unprompted review

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