IFTTT Reviews 60

I am just charged for a plan that I will not use. I forgot to cancel the free trial. I tried to contact to the support to cancel and get a refund just after 2 minutes of charge. Their faq pages says no refund and they dont have a support available in the weekends besides the bot. And they hide the cancelation button on mobile. How is this even legal? Disappointing…

Update: They refunded me on monday.

Not sure whats more disappointing, their support or their service. Applets keep crashing, support is lacking, it feels like ifttt is nowhere to be found. If you want help, you're better off asking fellow users. Treat your community better ifttt

A service that could be great, but instead is very unreliable. Doesn't fire the trigger at the right time - the delay keeps increasing to the point that there is a several hours (or more) delay for a trigger where more than a 1 minute delay would not be acceptable. I was looking forward to becoming their pro customer, but was persuaded away by their seriously delayed triggers!

Not worth paying for since most of the automations can be handled through Google or Amazon Alexa.

I canceled my free trial. But apparently I didn't according to them. So, I'm on the hook for a year of a service that I'm not going to use. AVOID AT ALL COSTS.

Too many applets fail over time and need searching for alternatives. Also stealth "upgrade" to Pro+ from Legacy for twice the money was scummy.

I can't make head nor tails of this crap. There is no way to contact anyone to ask for advice. I am going to cancel my subscription and dump this piece of crap from my computer

Youtube doesnt work, Discord Doesnt work, Instagram didnt work for a while.
3 major services with problems. Makes me question does anything even work?

I paid pro and since nothing worked asked for a refund and was denied.

In 2020 they offered to move me to a Pro subscription on the basis I could fix a price forever, as features I was using were no longer free. This was understandable.

In 2024, they decided to define 'forever' as 3.5 years, and proceeded to double my subscription price.

I cancelled immediately and found another solution.

Pretty pathetic service. No Alexa, Apple TV or Harmony options anymore. Glad I never paid for the Pro version.

BAD Subscription system.
kind of Fraud...
they tried to chanrge me over 100$ for nothing.

Paid for the app despite only wanting it to arm my Blink camera system when leaving home and disarm it on arrival.
There are 2 applets that appear to do this but they don't work. Support sent me a link to reset the location but still not working.
I'd like a refund as this has been a complete waste of time and money.
AVOID

Removed money from my account without authorization, contacted them serval times over several weeks, no reply, no refund, not to be trusted since amazon dropped them.

They launched a campaign where they were selling Pro for life for $1.99/month. That was the only reason i bought it. After around 3 years they increased the prices. When I, like many, complained they said that it's not enough. When i tried to fight this over email, they said that they are going to cancel my subscription because of an unpaid bill from months back. If that's the reason they give why did they not cancel it then why did they have me continue to pay.

Sudden removal of basic features I was using daily without any notification. No self-respecting tech firm does that - you get regular emails notifying you of a change with a planned date. Greed has killed a platform that was once great and well worth paying for. It's now dead and useless. Congrats guys. You'll be out of business in a couple of years.

Without notice disabled my applets stating I need to sign up for the pro subscription.

Bad business.

They suddently removed features without an email or something. I was relying on some features and to remove it without notifying the users is a really bad user experience. But I don't think such a company cares about its users, they just want money.

I was on a pro legacy plan for years & promised the same price for life. This month they have switched me off it & upped the price. I've just cancelled the subscription & will be claiming the money they stole.

I have been a subscriber to this service in some form for around 4 years now. Please do not make the mistake of giving this company any money. They have repeatedly shown they cannot be trusted as an organisation - they use underhanded tactics and resort to provably false and misleading marketing in order to get your money, and then fail to uphold their services and agreements.

I only wish I had given up earlier on this company, I have given them too many chances.

Feedback-- There's a lot of potential to create virtual doorbell buttons that drive Alexa smart home automations via outside weather events. Alexa doesn't support weather triggers which is a significant omission. My use case is primarily weather triggered events such as wind over a certain speed to retract an outdoor awning (bond hub controlling somfy awning) or weather below freezing to enable a smart plug for pipe heat tape on pipes subject to freezing in an attic. With the free account limit, I can't do both of these simple tasks using a single common applet Mkzense. This would require 3 triggers, one to close the awning, one to turn on the heat tape at 32f and one to turn off the heat tape at 34f. Can't be done with Ifttt free account even though it creates 3 virtual buttons when linked to Alexa.
1) why have three virtual buttons by default in alexa when the effective limit is two triggers? with their nomenclature, any trigger you create becomes a new applet even if they share the same common applet. As soon as you enable/link Ifttt to alexa, it has you name 3 virtual buttons. This implies that the minimum account should support this, but that would assume a level of thinking that has left the building. Good luck using them as Mkzense now limits you to 2 virtual triggers. Very confusing and shows the roadmap to monetization hasn't involved much thought.
2) Inability to delete applet triggers (Mkzense). As soon as you add 2, the service is grayed out. The only way to add new triggers is to "Archive" them. Even when you archive, sometimes it takes the website time to un-gray the applet. Is this intentional to strong arm subscriptions?
3) Inability to edit trigger actions other than the name unless you create it from scratch or restore from archive. can't edit an active trigger in mkzense. the only edit field is for the title of the trigger. You have to archive the trigger, then once you reenable it suddenly there is a one-time ability to edit the action. you could get around this by creating a new trigger but you will be blocked from doing so because of the 2 applet limit. why so kludgy? very tedious
4) mkzense wu underground defaults to some random address in california. i had a wind event triggering my awning at 5:21 am because there was wind at the developer's house lol. locally it was dead calm. location services are enabled on my device. of course, i couldn't edit the address field without first archiving, then re-enabling the trigger. every time i want to change mph, i have to archive and re-enable or archive and create a new trigger from scratch. if you make the mistake of publishing, you likely can't delete and then you are sol with the 2 applet limit. Hasty monetization without any consideration for who will actually use this.
5) The 2 applet limit (free service) isn't just restrictive of applets but it also applies to triggers. You could have one applet (mkzense) but each trigger counts against the 2 limit. Since most automations have a separate trigger for 'on' and a separate trigger for 'off,' this is basically limited to one solitary device. It's not even enough access to validate its usefulness.