Ifurniture Reviews 

Bought a table and chair on deal. Weren't expecting much for the price, but the chairs are very weak - I'll be worried if any larger adults tried to use them.
Also we were missing a couple of screws, multiple chasers to get these sent still resulted in no reply.

DO NOT buy from here! If you require using customer service. Including online shopping. They don't even deserve 1 star. Ifurniture customer service is really bad! I was lied to twice. Brought several items. Rang to organise a delivery date. All good. So I thought. Then someone mysteriously changed it to a different day. I wasn't informed. When i rang to follow up on expected delivery day. I was basically told too bad. If you pay for peanuts you get monkeys. Ifurniture have the worst customer service in history.

Do not buy, if you are not collecting it from the store.
I've been lied that my order was already on it's way.
After two months, now they are telling it has not even left Auckland.
DO NOT BUY FROM THIS PLACE.
They sell stuff and doesn't even have stock.
BE CAREFUL!

The worst customer service ever! I recommend NO ONE ever buy from there.

I have decided not to shop at ifurniture ever again.
Worst customer experience. Online support guys were absolutely horrendous - they said something. Pick up time, even a scheduled pick up, had a wait time of 2-3 hours as they advised. The staff don't really care about the customers and their experience - very demanding.

The most horrid customer service experience I've ever gone through.

Purchased a mirror online. It arrived broken. No big deal, it happens. Queue three weeks of almost daily emails, phone calls & online chat sessions just to arrange a return. Time after time I was promised pick up by courier to return the item; no show after no show. They are completely & utterly incompetent. Ohh & to make it worse, they use Fastways/Aramek for delivery; the worst courier service in the country.

Do yourself a favor & go somewhere else if ordering online.

Overall it is OK, purchase and delivery smooth. Huge warehouse like showroom, crowded clients, super busy shop.

We bought furniture to furnish a 4 bedroom holiday home. I was leery given some of the reviews but had no problems whatsoever. Iris in customer service always responded to my queries. The furniture is high quality, one of the beds we had ordered was a king single and we received a single but Iris was able to send out the different bed rails for us. Maybe we were lucky with our order but would order from them again.

This store is very bad news. They say they will refund if you return in 7 days. I purchased and tried to return my chair because not suitable and it became a nightmare for me as their customer service is shocking... I'm thinking of going to fair go and expose them. They need a good shakeup if they are to stay in business. A nightmare situation for me as an older person.

Do not buy from this store! There is no customer service here. A promised refund for a double bed that literally fell to bits never eventuated. Even resorted to buying a headboard to try and get credit applied. promised this would happen but never did.
The quality is appalling.

Do not buy from this store. I bought a chair online and picked it up from Hamilton Store. They had piles and piles of boxes in the store and had to rummage through everything to find mine. Complete chaos. Chair looked nothing like images and was dirty. I asked for a refund while still in store and they gave me a piece of paper telling me to email my bank account number to customer service instead of issuing one back onto my card. I had to chase them for it and opened a dispute through paypal which fortunately I paid through. Have got confirmation of my refund now so cancelled my dispute claim but lets see if it arrives otherwise will reopen it

I don't believe they even deserve 1 star, I will never shop here again the Hamilton branch is useless the team that work there have no customer service skills, they lie once they answered their phone (it took 3 days to contact them) and their email system that says they will get back to you ASAP well that was 2 weeks ago and I'm still waiting their shop was a mess it looked like they have no respect for the store and they definitely don't respect their customers.

I had no problems whatsoever, bought docklands three seater pu leather recliner last week and good customer service at the chch showroom, took my questions over the phone assuring its availability, and easy assembly of couch when i delivered it home myself from the warehouse on saturday.

A high quality product and dirt cheap at $900, major retailers ive tried prior charge more than double that for something similar. I'm going back in a month for a matching two seater, even given a free 500 ml hand sanitizer as a bonus!. Highly Recommended trader.

They are very good while dealing,helped us to explore more variety at reasonable cost.reliable and cost effective.always recommend them.

Online is Terrible, I asked about purchasing items while on sale for delivery after the sale and the customer service ataff just gave retorric on they deliver between 3-5 days or I can order later...outside of the sale date. And then just refused to answer any other questions. Terrible!

Instore it is a whole lot better, the customer service is really approachable, it's a pretty standard showroom which their stock out for you to view and "test" the products themselves are really good considering price, and the sales seemed to be a lot better instore. Delivery was free and they were happy to accomodate outside of the sale dates for delivery. Overall my experience instore was way better than online.

Great service, great delivery. They kept me informed of when they will deliver. The guys offer to help me. Lovely bedframe. Very happy highly recommend

Buyer beware, Better yet, don't be a buyer at all. Awful experience with this company with outrageous delivery times and zero customer service.

Good customer service. Have good variety. Would recommend to family and friends.

Be careful when you’re going to get your ordered items from warehouse they give you wrong item and when you come home and notice and approach them about their mistake they want delivery charges from you for their mistake.

Junk. I bought a rolling cart, the wheels are uneven, two of the pieces don’t fit, it’s cheap and crap material. The customer service is HORRIBLE. No one helps you in the store. They are not friendly. They send you to the warehouse to pick up your item. The warehouse is super disorganized with no direction and customers yelling at each other outside. People were cutting in line and others were waiting a very long time for their items, not worth the hassle because it’s garbage anyways. Never buy from them. I’d give 0 stars if I could.