Ifurniture Reviews 

Literally picked up my Ballina queen bed frame yesterday, ready to assemble today. 1st issue: missing a crucial bolt to attach sides to headboard & footboard (Bunnings to the rescue) then as I was putting the slats in place I noticed an almighty crack you can peer down from the top & see the floor below at the join on the footboard. Dece, online CSR is helpful although given no indication of when I will hear back for a replacement. I'm super frustrated & so very sore. I have been sleeping on a mattress on the floor & was looking forward to using my Christmas present (new bed & furniture). Now I have to wait & see... please ifurniture come to the rescue ASAP. I just need the footboard repaired or swapped out.
UPDATE: after sending through multiple photos, videos, copy of the screen recording of conversation with CSR & NZ consumer guarantee act, I was able to get a replacement footboard the next day, so have amended my rating to 3 stars.

Absolutely atrocious company to deal with. Their furniture is crap, arrives faulty or worst damaged. Shocking customer service all done through a chat bot or ticket process online which takes forever to get a response. When they do they send you in circles back and forwards with no outcome. I’m still waiting for my refund and for the broken items to be collected and returned to them. Buyer Beware!!! this company is appalling and their furniture is cheap and nasty. I will be taking my issue up with Consumer Affairs - items are not fit for purpose and the company does nothing to rectify and respond promptly.

get message saying product delivered to distribution centre, call sales person to arrange a pick up time, or 2 days later it will be sent back to base. Sales relies on chat, ok if you have a computer with mic and speakers, otherwise keep ringing until.. stupid cost saving system that does not work. No customer care at all, after your money and look out if you have a problem. I cannot pick up because i cannot arrange a pick up time.....

If I could give zero stars, I would. Everything that could go wrong, went wrong. Oh, except for the actual buying and paying for the items.
- you get told when you’re picking it up, no choice.
- they don’t respond to email, or portal/ticket requests to change pick up times.
- I finally just drove there to pick up the items, the ladies in the office didn’t even know about the portal!
- once I got them home I realised that all three items were scratched with paint removed, covered in thick dirt and one of the stools had worn down feet.
- then the process to return them started, no response to emails or portal. I called the phone number, they were actually helpful.
- I returned items to warehouse and was told I had to email a code in. The office couldn’t process this. I emailed the very next day with code. No refund came through. It’s like no one actually monitors the customer service email that they ask you to use.
- I emailed again 2 weeks later, nothing.
- I’ve just called now and managed to get lady over phone to request a refund from finance department.
Let’s see if it actually comes through. My advice don’t buy from this business! They could do a lot better.

DO NOT DEAL WITH IFURNITURE ONLINE. THE ANABELLA SOFA BED IS A DISASTER AND IVE BEEN TRYING SINCE THE DAY IT ARRIVED FOR IT TO BE TAKEN BACK. IT IS SQUEAKY NOISY ON ONE SIDE AND TOO HARD TO SLEEP ON. I HAD A TERRIBLE MONTHS LONG GO AT TRYING TO GET THINGS SORTED. THE PORTAL IS TERRIBLE. YOU CANNOT TRUST THEM. THEY RESPOND IF THEY WANT TO. YOU CANNOT LEAVE A REVIEW UNLESS YOU ASK THEM AND THEY WILL SEND YOU THE LINK. IT IS FULL OF GREAT REVIEWS BUT..... THEN YOU GO TO HERE AND YOU GET TO READ THE NEGATIVE REVIEWS. SOME GREAT REVIEWS ARE BY SHAREHOLDERS OR COMPANY PEOPLE. DO NOT DEAL WITH THIS OUTFIT IF YOU CANNOT GO AND SEE THE ACTUAL FURNITURE AND IF YOU LIVE IN ANOTHER PART OF THE COUNTRY. I HAVE KEPT EVERY CONVERSATION AND EVERY VIDEO I SENT THEM. DESPITE HEARING THE NOISE THEY STILL SAID THE VIDEO WASNT GOOD ENOUGH. WELL THE BUILDER I HAVE JUST HAD LOOK AT IT SHOOK HIS HEAD. HES A GREAT RELIABLE BUILDER AND I WANT THIS THING TAKEN BACK. IVE HAD IT FOR A YEAR BUT I WONT STOP TRYING. BOUGHT NOV 2023. ABSOLUTELY O% CUSTOMER SUPPORT ONLINE NO MATTER WHAT!!!!!!!
Having just had a reply from someone at ifurniture I want to say to whoever it was, this. The squeaking noises came from the leg,armrest and the back of the sofa on the right side from parts not screwed in.! Not the click clack! I have clear videos which were 'never good enough'! I have every email, every video, every conversation or attempted conversation on the portal & it's been the worst purchase ever.! I note that no offer was made to take it back!!! Great customer service eh. Oh & one more thing. The sofa bed was NOT purchased to be used regularly, only on odd occasions! So don't be patronizing! Embarrassed to put a name to your review?

GOOGLE: 👎 DO NOT BUY FROM IFURNITURE (Note:I will change this review only if IFurniture give us a full refund including shipping and arrange collection on the rubbish 6x chairs they have sent us!... ) Honestly I would give 0 stars if I could with both their product and to top it off, appalling customer service (AKA harassment), in which they ask you to repetitively do things over and over using email, live chat and portals saying 'oh we never go the photo's or videos, send again.... no send again... no send again'. Scratched, damaged and worse still wonky on a flat floor - their response is - 'try other areas in the house and send new proof'.... oh yeah maybe we should also move our dining table and said wonky chairs to say the lawn where the wonky legs won't be affected and we can dine outdoors all year round!!! Never mind the condition, all the scuffs and scratches, it is clear they are doing as much as possible to do nothing, but give us the run around. Sorry this company is completely incompetent, arrogant and only in it for $. They do not care about their customers, they do support, nor will they look after your once you've paid for something. Having done multiple things they have asked, we now have to take more photos of every single chair x 6 and I know from dealing with them so far, this will go on, and on, and on.... they have no intention of helping us at all!!! They do NOT have pride in the junk products they are selling, which will arrived looking used and unstable, hence unusable for use as chairs. Our strong suggestion is spend your money wisely elsewhere! 😡

Cabinet was made from thin/cheap materials.
Instructions were not very helpful and there were pieces that were not mentioned in the instructions and we still don't know what they are for.
Four panels on our cabinet were bent.
Got four new panels as a replacement, but they were Also bend and damaged -_-

Fkn hate this place I have spent under 4 k on a lounge suite and bedroom suite. I went to put the headboard together and boom wrong sized bolts they were too long and cracked the board I have been online with them trying to get a replacement and they are expecting me to purchase a new one out of pocket. It’s been about 5 weeks now and my kids still have no bed. The worse customer service . Even worse they are blaming me . Like dude yous sent me the wrong bolts I’m pretty sure no one expects to measure every trusting in the furniture to be sent with the correct bolts. I am still to this day trying to get a replacement. If anyone has any tips on how or who to speak to maybe the warehouse store please let me know this is Onehunga branch I purchased from

Should have read the reviews first, seems my experience is common place.

Furniture arrived, wasn't completed correctly and couldn't be assembled. 300 dollar order they offered 20 refund.

Absolute scam don't shop here.

I can't begin to say how awful is the experience we've had or still having. The furniture came broken, damaged, cracked-full bedroom suite. Nails sticking out of the drawers, headboard cracked and handles to drawers that don't fit. To top it all worst ever after sales customer support. They have an offshore contact centre where calls go, lucky if someone picks up. Then they raise a ticket and everything is via that portal. I begged for someone to call me and speak to me, someone who was in charge but was told it all happens online. No support in NZ. very long story after that, but they refused to pay any compensation, any refund or compensate for the money we spent for disassembly & assembly. When replacement pieces came, they asked to take away the damaged ones, which we sent - but with the replacement pieces they didn't have the nuts nd bolts, as we sent the old headboard with the screws. I asked the delivery guys twice, if the screws were in there and was told yeah they always are. I wrote back on that silly portal, asking when the nightmare would end but it has been almost a week no response. We still don't have a head board as we have no screws. Nobody bothered to reply.
OK, so othe rthan the absolute rubbish and mind boggling service, the furniture quality is unbelievably bad. Cheap formica stuff, handles made of candy and these won't last even 6 months. Never again!! Trust me, see the photos, email me and I'm happy to share details but never buy from them if you love your life. Paying more for better quality and service is better than getting extremely cheap flimsy stuff and crying. I will be raising a proper dispute against them though, just trying to get some time. These people are unethical.

Don’t shop here. The more you pay the less the warranty. Avoid for your own benefit!

I have purchased multiple products from Ifurniture in the past, but luckily never had to deal with their post purchase customer service. The very first time I had to, I realized that they are an absolutely nightmare, when it comes to service. Their products may appear to be tempting for the price, but any faults and problems thereafter are a complete disaster. Their physical branch won't even recognize any complaints and would ask you to lodge them online.
I purchased a Stormwind recliner sofa suite which was advertised as genuine leather on the website, whereas it is not. Some parts of the sofa are not even genuine leather and lasted just over an year. It gradually started to crack like vinyl. Unfortunately I lodged a complaint just after the warranty period. But the real concern was their fake advertising about genuine leather, even though it is not. I would have never bought it if I had know that it is not as advertised. After complaining multiple times the response I got was that they haven't heard back from the head office.
Please beware of their post purchase customer service. Very very poor.

I bought an office table, and bed with mattress. Great price, and looks a million dollars, even though that was not what I paid for them. Great customer service via Chat too. Timely delivery. Thank you!

Bought a $999 L shape sofa and arrived with lints, the warranty says it doesn’t cover lints so I ignored it. But 1year later the back pillows started to rag and the zippers covers started to break. Now around 2 years and half the seat spring is coming out, or something like that, it’s like a hard square shape and it hurts so much to sit on it. The live chat staff said my warranty was only 1 year, when I said that even though a sofa should last at least more than 5 years, she only apologised and recommended checking the warranty for next purchase in the future, but when I mentioned about CGA, she totally ignored me and closed the chat. Their warranty rules don’t cover anything and last for very short time.

The service is absolutely terrible. It has taken weeks to get someone to help me return and or exchange broken items. From one agent to another and five weeks later no one has any clue how to fix this ridiculous issue. If there is a 0 star that would be the rating.

I purchased an outdoor lounge set from ifurniture just over a year ago. The cushions are all falling apart. We have asked to purchased some replacement cushions and have been told you won't supply them. This is really disappointing.

At the beginning, you needed to send us 2 x replacement cushions due to faults and damages on some that arrived, so we know you can supply them.

You still sell this outdoor set - NAOMI Outdoor Relax Gas Lift Lounge Sofa Set (Grey) - it's poor customer service to leave us with cushions all falling apart.

Due to this, we will not purchase anything from you again as the after sales service here is poor.

I purchased a wooden blanket box online ,and paid $120 shipping. I received about 4 emails confirming my purchase, and then a ticket number for Mainfreight so I could track. I then received a phone call, informing me the item I had paid for wasn't in stock. Not a good way to conduct business.
The one positive thing I can say, is that I was refunded in full 2 days later, but won't buy anything from them online again.

Really sad to read these reviews….i have dealt with them on two occasions in Christchurch & received great service. I picked up the furniture myself from the Christchurch warehouse as we live out of the city.
I have a recliner - 2 seater & one side while reclining is making a ‘clunking’ noise so will be bringing it back for replacement….fingers crossed I have no problems…a tad worried after reading these reviews now.

Nice customer service. Nice atmosphere in new store. Purchased Q bedframe. price good. Delivery was $50 within city limits. Assembly was 3hours long.
Still adjusting frame to where I want it against wall. Will be going there again.

Bought a couch. It had damage to the leather so I furniture colored it in with a black marker said nothing and delivered it to me . I wish I had read the reviews before giving them my money pack of scummys