IG Reviews 

Opened account with referral bonuses refused to pay it do not trade with this provider

With held my funds for over a week... I'm still waiting.

I tried to withdraw my cash and noticed a few days later it was back in my IG account. They then wanted me to verify my bank card and my bank account. I submitted this 5 days ago. Nobody has reviewed it yet so I'm sat waiting for my money.

I've also tried to message customer service numerous times. I first sent them a message 3 days ago... I've received no reply. I've messaged them on X, WhatsApp and its impossible to get through on the phone.

Terrible customer service.

UPDATE:
They finally reviewed my bank statement and said it failed verification because it didn't show a transaction to IG. IT DIDNT EVEN ASK FOR A TRANSACTION TO IG!

So frustrating, and no... I've still had no reply from customer service. Avoid these guys.. if you ever have a problem you want a broker who actually has customer service. IG will only let you speak to an AI assistant who just takes you round in circles.

And BTW... I'm trying to withdraw my funds back to the exact place they came from! Will never use them again.

I've tried placing a trade today, I cannot get a buy)sell quote on your app. Speaking to others, I'm hearing similar issues in the past few days. Unacceptable on a trading platform. If this glitch isn't fixed asap, I will move my account elsewhere. Tried to call and learn what the issue was, I gave up after spending 35 minutes in a queue.

IG has been a very stable and reliable platform, I hope this is resolved, it's costing people money.

After a rare major IT outage the customer service team reviewed my query, went back through the data and realised the error was their responisibilty and rectified the issue swiftly. i was treated with respect and the helpful adviser managed the process very professionally

Devesh worked thoroughly to understand my issue and diligently guided me through to a satisfactory solution in a short amount of time. Very prompt, professional service. Thank you, Devesh, much appreciated.

Our consultant Sindhu was excellent. She was soft spoken,listened attentively and guided us seamlessly throughout the process. She sounded kind. We should have more of her. Thank you Sindhu. You are appreciated.

Unclear response to share sale request caused me to repeat action 3 times. When I phoned, I was told that my actions could not be immediately undone.
IG seems to be geared to traders rather than investors. Time to move on.

Niveditha was very helpful, patient and efficient with solving my problem. It took some time but she never wavered from getting the job done well. Very professional and friendly aswell! Thanks Niveditha!!

Website is terrible, just want to access the API but there's no information on what you need to do to have an account approved for the API. The path they provide to follow to access api is consistently wrong across all sources of information given and doesn't tell you what you need to do if it's not correct.

Outstanding highly recommended

Thank you

What a miserable experience. No customer service and they ripped me off. Off to the Omsbudsman. Don't use IG. Ii much better.

Shocking customer service and thats if you can gwt through !

I've been a long term client of IG and I'm happy with the day to day service provided. However, having changed my bank account I found them very slow to verify the new account. Fortunately, I was able to talk to someone who sorted out the problem quickly.

Customer Service Has Turned to Crap. Avoid avoid avoid. Cannot access account at all and no one responds. Is IG going bankrupt?

Following up on my previous 11JUN2026 review I have downgraded my previous rating due to the continued poor experience I have had with IG. For some background: I was unable to set up an account via the desktop site due to a glitch on the website. It turned out a specific character could not be included in passwords but the desktop site did not flag the issue unlike the app where it was immediately flagged. Due to this issue I was unable to add the promo code during set-up which was the main reason I wanted to open an account with IG in the first place. The customer service adviser at the time whom I praised in my previous review was incredibly helpful and also asked the promotions team to apply the promo code as an exception given the circumstances and the team confirmed to him on 19JUN2026 that it had been applied. This was all confirmed to me in writing.

The promo code was then supposed to activate on my account beginning the 1st of July but on that date I found the promo code had NOT been applied. I phoned the IG helpline again and spoke to a new very helpful customer adviser, Akash. Akash checked my account, the details of the promotion and confirmed that I had met the terms and conditions for the promotion but the promo code had not been applied for some reason despite what had been promised. I greatly appreciated that he immediately investigated my complaint, looked into the circumstances and called me back later that day and also the following week on 7th July to follow-up and update. After I expressed my disappointment with everything that had happened, he went and discussed with the promo team and agreed to a small goodwill gesture and the 5% interest to be applied retrospectively to the balance for the month of July, then the promo would be ongoing from August. I am very grateful for the effort Akash made to remedy the problems within the constraints of his role. He had to go back and forth between myself and his side, was helpful and empathetic throughout and even apologetic when he did not manage to respond to me within the expected timeframe which I appreciated.
In all honesty if not for the help received by Akash I would have rated IG 1 star as this has been such a difficult and disappointing process for something that should have been so simple (I haven't even gone into how many times I had to call and how long I had to wait on the phone to even speak to anyone) The stars in this review are for Akash and his assistance because other than the efforts made by the three helpful IG customer service advisers (Wesley, Akash, and Llewelyn) I have spoken to throughout this saga I'm sorry to say I could not in good faith recommend the IG experience :(

Took some time to connect with IG customer service.
Upon connecting with Greshya, she assisted and assured me of the process of my account balance.
At my request, she was also happy to send an email for me to read and understand.

Her professionalism, communication, and willingness to help made it comfortable to trade on the IG platform

Having used IG for 5+ years, I have been absolutely disgusted by their decision to arbitrarily withhold funds for several weeks when I needed them most.

The process to get them released has been painfully slow, taking multiple call and whatsapp attempts to get their KYC department over many weeks. The process is still ongoing with empty platitudes and promises to get it resolved turning into nought.

On top of this, getting investment docs for tax info is an absolute pain, unlike their competitors and the UI is outdated and ugly compared to the challengers in the sector. It's also more expensive.

Save you money, protect your stocks and go for one of the other excellent trading platforms in the market.

Buyer beware!

Sindhu was very helpful in getting my account reset after a hack attack. Thank you Sindhu.

The new business dept is really quick and best in class. Joy is very quick and helpful.

DO NOT use this site , it’s a complete scam !