AI is one of the best I have used but still not quite got all the answers I was directed to send an email which took a little longer than expected to receive a response. I do find forms difficult so... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Has an issue with withdrawl, spoke via the app which was helpful to a point, this issue was supposed to be passed across to customer experience team, which it wasn't. Made a call next day to speak to... See more
The fees are very competitive, the usability of charts and analysis could be improved. It took me 30 min to get help from an agent. However I had a very serious matter with my account and the agent an... See more
I already have a S&S ISA account with IG. I wanted to transfer 2 instrunments only (MDH and ARK) from my HL S&S ISA. However, I don't think it is possible to partially transfer using the App - had t... See more
Company details
Written by the company
We provide fast and flexible access to over 16,000 financial markets – including indices, shares, forex and commodities – through our award-winning range of platforms and apps. Established in 1974 as the world’s first financial spread betting firm, we’re now the world’s No.1 provider of CFDs and spread betting* and a global leader in forex. We also offer an execution-only share dealing service in the UK, Ireland, Germany, Austria and the Netherlands. Our range of affordable, fully managed investment portfolios rounds out our comprehensive offering to investors and active traders. Through our low fees and smart price-sourcing technology, we help traders keep their costs down. Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 74% of retail investor accounts lose money when trading spread bets and CFDs with this provider†. You should consider whether you understand how spread bets and CFDs work, and whether you can afford to take the high risk of losing your money. Professional clients can lose more than they deposit. * Based on revenue excluding FX (published financial statements, February 2018). † For the 12 months preceding 1 July 2019.
The world’s No.1 spread betting and CFD provider*
Written by the company
- Our vision
- We aim to be a global leader in retail trading and investments. With a strong focus on innovation and technology, we put client needs at the heart of everything we do. This enables us to empower informed, decisive, adventurous people to access opportunities in over 16,000 financial markets.
- 24-hour support
- Our highly trained team is available 24 hours a day from 4am on Saturday until 10pm on Friday, UK time.
- Powerful technology
- Our intuitive platforms and apps are built for speed and security. We offer a fully customisable award-winning web platform, natively designed mobile and tablet apps, as well as a range of advanced third-party tools.
Contact info
Cannon Bridge House, 25 Dowgate Hill, EC4R 2YA, London, United Kingdom
- newaccounts.uk@ig.com
- ig.com
3.7
Average
10K reviews
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Telephone dealing when needed has a protracted process
Could not sell some shares through the APP as stated they were telephone deal only . After over an hour still not been able to speak let alone deal witj a dealer. Customer operations didnt know what to do so had me hang on the phone for over half an hour
August 14, 2026
Unprompted review
Reply from IG
Hello Lewis,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience when attempting to sell your shares and the difficulties you encountered contacting our dealing and support teams.
We understand how frustrating it can be when you're advised that a trade must be completed by telephone and are then unable to reach a dealer within a reasonable timeframe.
Your feedback has been noted and we will pass onto the appropriate teams.
Thank you
IG
Better investments out there
Better investments out there. Do not recommend other platforms out there are better and wouldn’t recommend IG for you investments.
August 14, 2026
Unprompted review
Reply from IG
Hello Paul,
Thank you for sharing your feedback. We're sorry to hear that your experience with IG has not met your expectations and that you feel there are better alternatives available for your investment needs.
We appreciate all customer feedback, whether positive or negative, as it helps us understand where improvements may be needed.
If you still require support or have any information you would like to add, please can you reply to the request for more information via Trustpilot with your account details so we can identify your account
Thank you
IG
Easy platform to use
August 14, 2026
Unprompted review
User friendly website
Excellent user friendly website making it easy to carry out trades.
August 13, 2026
Unprompted review
I had an excellent experience with the IG UK Client Services Helpdesk.
I had an excellent experience with the IG UK Client Services Helpdesk.
Niveditha who assisted me was professional, knowledgeable, and genuinely helpful throughout the process. She supported me with opening my account, made sure everything was set up correctly, and followed up on the initial issues I experienced rather than simply considering the matter closed.
I particularly appreciated her attention to detail, clear communication, and willingness to follow through until everything was properly resolved. She was efficient, courteous, and clearly takes pride in doing her job well.
Most importantly, since everything was properly set up, I have had no issues at all with deposits, trade executions, or withdrawals. Everything has worked smoothly and as expected, which has given me a great deal of confidence in the service.
A very positive experience overall and a great example of excellent customer service. Thank you!
July 23, 2026
Unprompted review
Top man helped me ( Gurucharan ) please…
Top man helped me ( Gurucharan ) please thank him
August 12, 2026
Unprompted review
It is always an amazing experience to…
It is always an amazing experience to interact with IG and its highly talented and well trained team. The over all trading experience has been amazing. Their trading platform and range of assets is absolutely brilliant. Well done Team IG.
August 13, 2026
Unprompted review
Customer service is so poor and tech issues too.
Incorrect display of shares & percentages incorrect too. Seems to happen if a company changes their name etc. Help desk ..could not understand their English..so sorry. Poor customer service. Can't recommend IG. Previous issue with NASDAQ share and new subscription. No one had an idea how to resolve. Will move to another broker having lost a 12.5% gain on my share this morning because of their tech issues.
August 13, 2026
Unprompted review
Reply from IG
Hello Chris,
Thank you for sharing your feedback.
We're sorry to hear about the issues you've experienced with the display of your shareholdings and account information, as well as the difficulties you've encountered when seeking support.
If you still require support, please can you reply to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter.
Once we receive this information, we'll ensure the appropriate team reviews your case and provides an update as soon as possible.
Thank you
IG
In a world with such easy to use apps
In a world with such easy to use apps, IG’s really is awful and seriously behind the times! I originally downloaded on the basis of receiving a promotion of all the promotional conditions were met. I have now been told that I didn’t apply the promotional code, so will not be receiving the promotion. I find this very hard to believe as the promotion was the reason I downloaded and began using the platform. All other promotional criteria were met. Closing all accounts with the platform and will certainly never use again. Be very cautious, as customer service is slow to respond, so you won’t get any swift responses to the inevitable issues you will experience using this platform.
August 13, 2026
Unprompted review
Reply from IG
Hello Thomas,
Thank you for sharing your feedback. We're sorry to hear that your experience with both the platform and the promotion has not met your expectations. We understand how important clear communication and timely support are when managing your account.
If you still require support, please can you reply to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter.
Thank you
IG
Worst broker
Worst broker. Sends too many emails I have already unsub to.
August 13, 2026
Unprompted review
Reply from IG
Hello Jason,
Thank you for taking the time to leave a review. We're sorry to hear that you've been dissatisfied with your experience and the communications you've received from us. We understand how frustrating it can be if you've continued to receive emails after updating your marketing preferences.
If you still need support, please can you reply to the request for more information via Trustpilot with your account details so we can identify your account and review the matter.
Thank you
IG
Huge spreads at times of volatility
Huge spreads at times of volatility. Slippage is also an issue for me.
August 11, 2026
Unprompted review
Reply from IG
Hello Venessa,
Thank you for sharing your feedback.
We're sorry to hear that you're dissatisfied with the spreads and execution experienced during periods of increased market volatility.
We appreciate you taking the time to provide this feedback, and we'll ensure your comments regarding spreads and execution are shared with the relevant team for consideration
Thank you
IG
Bradley M
Unfortunately I am underage and unable to use this trading platform. I’ve had many calls from them trying to get off their phone call list. However this review is for you Bradley M. Very funny man. I hope you get some good sales and good pay.
August 13, 2026
Unprompted review
Quick and easy to use platform that can…
Quick and easy to use platform that can be relied on to execute trades.
August 12, 2026
Unprompted review
Won't give me my money back!
I have proved where my deposit came from and given them a copy of the relevant bank statement. They won't refund my money as my bank statement has my first initials and surname rather than my full name ( and has had since 1987!)
They have given my husband his money back, our joint account only has his initials and surname not full name - but some how that is acceptable for him??
No phone number, don't reply to webchat -worse than useless customer service.
August 12, 2026
Unprompted review
Reply from IG
Hello,
Thank you for sharing your feedback. We're sorry to hear about the difficulties you've experienced with your withdrawal request and the concerns you've raised regarding the verification of your bank account details.
We also appreciate the concerns you've raised regarding the support you've received and the difficulty you've experienced when trying to contact our team through our available channels.
If you still need support, please can you reply to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter.
Once we receive this information, we'll ensure the appropriate team reviews your case and provides an update as soon as possible.
Thank you
IG
Quite happy to take my money but not give it back
Quite happy to take my money but boy do they make it awkward to get your money back and close the accounts. I have never dealt with another company quite like this. I totally regret ever putting my money in to this company. Live chat is useless, starts as a useless AI agent and impossible to get passed to a human agent. AVOID
The lack of any responses from IG to any of these reviews shows they do not care about their customers
August 12, 2026
Unprompted review
Reply from IG
Hello Michas,
Thank you for taking the time to share your feedback.
We're sorry to hear that you've been dissatisfied with your experience, particularly regarding withdrawals, account closure, and the support you've received when trying to contact our team.
If you still require support, please can you reply to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter.
Thank you
IG
GOOD PROMPT RESOLUTION
My dilemma was a common one whereby I had changed my IG password on one device but not the other ( my second one) and when I tried to log in on the second device it failed twice and then I was blocked by IG
IG gave me a number to call to resolve the issue and the member of IG staff who spoke to me was able swiftly to determine my issues/needs. She did a truly thorough due diligence/ security check and on completion was able to lift the block on my account. It went as it should but in 2026 that is not always the case Jeff Lawrence
August 12, 2026
Unprompted review
Atrocious Customer Experience
Whenever there is an issue with the platform and there frequently (e.g. No Tip Ranks data for sizeable companies, Curated X fed stops functioning, company news stops updating - the data holes on the platform are numerous) they either can't fix it or ignore you on all the platforms that they are supposed to be contactable - X, WhatsApp - They refer to their customer experience team, I can tell you the experience they provide is an unpleasant and extremely frustrating one.
But I imagine I'll be contacted about this review quicker than I will on my recent requests for assistance on issues raised. I hope they won't bother but spend the time fixing the issues.
IN RESPONSE TO BELOW FROM IG: I have not had problems accessing my account and have described the issues experienced clearly - you do not require my details to investigate. As for missing data examples - TIPRANKS data for Paypal in US, Entain in UK to name a couple.
August 11, 2026
Unprompted review
Reply from IG
Hello,
Thank you for sharing your feedback. We're sorry to hear about the difficulties you've experienced accessing your account and the delays you've encountered when seeking support.
Please can you reply to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter.
Once we receive this information, we'll ensure the appropriate team reviews your case and provides an update as soon as possible.
Thank you
IG
going downhill with robots
Have been using IG.com for a few years now, had some issues which have been sorted fairly propmply with a proper person, but over the weekend (4 days ago) i was locked out my account, I messaged by eamil and got the robot 'Gio" who is causing me more problems, telling me i need to log in so I can use the chat on the app - derrrr - i can not log in - my poijnt of trying to contact them,,,,,tells me he will transfer to a human and 4 days later and several mesages and statements later I still am locked out of my account - so to me by having the robot the service is going downhill, but then is this fraud as my money is locked in the account and I can not see how my balance and trades are going, I can not deposit or withdraw if i want as `i am LOCKED OUT of the account. very frustrating and annoying
August 9, 2026
Unprompted review
Reply from IG
Hello,
Thank you for sharing your feedback. We're sorry to hear about the difficulties you've experienced accessing your account and the delays you've encountered when seeking support.
Please can you reply to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter.
Once we receive this information, we'll ensure the appropriate team reviews your case and provides an update as soon as possible.
Thank you
IG
Account suspended
Account suspended, called customer support, was through to a human within three button clicks and account was unsuspended within two minutes.
August 12, 2026
Unprompted review
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