iGarden Reviews 31

Jane and Neve from customer experience are amazing. Unprompted they reached out to me, asked about my experience with their pool cleaner and have gone above and beyond all of my expectations. I have worked in retail 35 years and iGarden by far has surpassed everything expectation and has made me a loyal customer. Well done iGarden!!!!!

The iGarden sales team was prompt and thorough. My emails were always replied to on the same or nearly the same day—at one point, I sent an email and they followed up with a phone call just hours later! I was impressed.

I am also happy with the quality of our new K Pro 150. It is well-built and does everything as advertised. It does a great job of picking up dirt, leaves, and debris.

Plus, the 3-year warranty stands alone in the market.

I highly recommend both this company and this product!

I have two suggestions that do not detract from my overall excellent experience:

1 That the unit park at the waterline when it’s time to remove it from the pool.

2 That the design be modified so the unit could be charged in a docking cradle.

Had a couple of issues with a unit, but customer service was efficient with helping me get my issues resolved. They responded quickly, and helped me arrange a solution for my issues.

I have upgraded both my SwimJet and vacuum. Every product I have had is top notch, as is the service. Professional, great follow through, fantastic products. Highly recommend.

I’m only giving it a 2 because they finally agreed to do something about my concerns. This pool cleaner is least effective cleaner I’ve ever purchased. They only wanted to give me 10% of my money back after only 1 month of use. They don’t understand complete customer satisfaction. I have to run this cleaner about 3 times on turbo just to get the grass off the bottom, and still leaves a mess. I have zero trees around my pool area. They offered an upgrade replacement, but will only send it once they get this one back. So I guess I’ll be without a cleaner until then. If this upgrade is not any better, I guess I’ll just have to eat it and get one that will work.

iGarden Customer Support is very helpful and responsive. I was confused by the number of different pool cleaner robots they offer and didn't find their online information adequate to help decide which product might be best for my needs. I sent a long list of questions to iGarden Customer Support who were very diligent and patient in answering all my questions and addressing all my concerns, thank you!

IGarden products and service will exceed your expectations. Their great service and technical support team is exceptional and provides 5 Star customer service.
Their “Satisfaction Guarantee”is more than words because it’s backed by a commitment to providing great products and fantastic customer service. Don’t hesitate to buy their pool cleaner…you
won’t be disappointed!

I came across iGarden while researching portable swim jets and had a few questions before committing. Summer from their support team got back to me quickly, was straightforward in her replies, and made the pre-sale process easy.

What drew me to the X Series specifically was the wireless, battery-powered setup — I didn’t want to deal with construction or a permanent install for an existing pool. The longer runtime on the higher-tier model and the adjustable current settings also fit what I was looking for, since I swim regularly for fitness.

This group is incredibly responsive
I purchased the pool cleaner months ago and it’s impressive and the support shen needed wa within a day. The products I’ve received have been delivered promptly and worked as described

Hi, I just wanna say that the igarden X35 portable swim jet. It’s gonna be a great addition to our pool. and my two autistic boys and myself are going to enjoy it all summer. And thank you so much to igarden for their service and support. I couldn’t . be more happy with your service. Great company great product..if you get a chance check this product out. You won’t be disappointed..

We're very happy and impressed with the quality and technology of our new K Pro 100. It have does everything as advertised as well as being well built and tou can't beat the 3 year warranty. Highly recommended!

They make great products and their customer service is helpful and kind. Great to work with!

I needed to make a change to my order. The support team was super fast and helpful. I wouldn’t hesitate to purchase from iGarden again either direct or from kickstarter!

Because the swimjet x was a Kickstarter item, I was very reluctant at first to buy it. I was able to talk to customer service two separate times. Both times, they were extremely patient and knowledgeable. They were able to compare models for me. They were able to give me suggestions on which would be better for me. I was very happy to be able to talk to them before I had to purchase my item. It was much better experience than I could have hoped. I hope the product turns out to be as awesome as the customer service. Thanks to both of you that I spoke with.

their customer service team responded quickly to all our issues

My experience thus far has been the igarden team is very responsive very professional and good to work with. Do not hesitate to reach out to them and they will do whatever they can to solve whatever issue you may have.

Strongly believe in this venture. Customer Service is phenomenal! Answered questions and took care of my situation immediately.

I bought an Igarden robotic cordless pool cleaner. the delivery was faster than expected and the machine was user friendly. in hindsight I may have bought the wrong model, since I have a very large pool. I reached out to igarden and spoke with a representative concerning my dilemma. they were very cordial and understanding.
they offered a return without any hassle and are sending me an upgraded model. very pleased with their customer oriented service

Great customer service. I was confused about some of the details of shipping and received a human (shock!) who explained to me how it worked. I had previously cancelled my purchase, but have now re-ordered. Thanks for your help!

They're replacing my pool cleaner. K36 with a K70 device itis a better it has a better longer battery life.
very pleased with their support...

Everton Chrusciaki