Good comms, good price, product was available. Big thanks to Anna who went over and above to provide us with the information we required. A credit to the company. Unfortunately a shelf was damaged on... See more
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Great little fridge freezer, quickly delivered. UPS driver managed to dent the fridge by carrying it in by the plastic strapping, but was at the back so you won't see that when it's under the counter.... See more
Just on time delivery but a long wait from order to delivery.
was stated 3 to 5 working days for delivery but took a bit longer
Company details
About Igenix
Written by the company
Simplicity and functionality is the key to all Igenix designs, ensuring that our user friendly products provide you with proven reliability every time. We pride ourselves on quality; testing our products to the highest standards to give you the confidence in your purchase.
We are driven by the ever evolving needs of our customers; developing new products to meet the demands of everyday life.
Igenix… Inspired by you.
Contact info
38 Bluestem Road, IP3 9RR, Ipswich, United Kingdom
- +441473271272
- info@igenix.co.uk
- igenix.co.uk
3.7
Average
526 reviews
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Hasn’t replied to negative reviews
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It was easy to pick and pay for my item…
It was easy to pick and pay for my item but when it was delivered the freezer was upside down but luckily it works fine
February 5, 2025
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Service Supervisor)
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
Reply from Igenix
Thank you for your review and feedback.
We apologise that on this occasion we have provided you with a service that does not meet your expectations.
Our customer services team will be in contact with you.
Best Regards,
Emma Siswanto (Customer Service Supervisor)
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
2 small dents in door and the top has…
2 small dents in door and the top has corner on both sides cracked
January 20, 2025
Reply from Igenix
Thank you for your review and feedback.
We apologise that on this occasion we have provided you with a product that does not meet your expectations.
Our customer services team will be in contact with you.
Best Regards,
Emma Siswanto (Customer Service Supervisor)
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
No freezer, no delivery
A week on and the freezer still hasn’t arrived. No clue if it will ever turn up, I have asked for a refund and this is in the process of being completed. Fair play to Igenix they can’t always control their delivery supplier.
January 29, 2025
Reply from Igenix
Thank you for your review and feedback.
We apologise that on this occasion we have provided you with a service or product that does not meet your expectations.
Best Regards,
Emma Siswanto (Customer Service Supervisor)
Every thing from stat to Finnish it…
Every thing from stat to Finnish it went well thank you.
January 28, 2025
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
Helpful when I emailed about the…
Helpful when I emailed about the products, quick and efficient delivery. Products are still in packaging as they are for my son, he is getting a house and so these items are some ofthe things he needs. Many Thanks Lorraine
January 29, 2025
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor
The order online was dealt with…
The order online was dealt with efficiently.I was updated as to delivery times.The item was delivered as per the stated time schedule.Thankyou for a such an edf and reliable service.
January 27, 2025
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor
Both items ordered arrived damaged
Both items ordered arrived damaged. Even though boxes did not show damage. Obvious these items were put into the boxes already damaged at the factory they were made.
It's a pity, as the customer services department really wanted to help me, but they sounded like they have an issue of new product arriving damaged alot, as they seemed very quick with regards to putting a correction action in place. Awaiting a collection of damaged items, I wouldn't have them replaced as they run the risk of arriving damaged again!! I've already had to pay a carpenter for his time wasted as he couldn't install for me. Not chancing it again!!
January 28, 2025
Reply from Igenix
Thank you for your review and feedback.
We apologise that on this occasion we have provided you with a product that does not meet your expectations.
Our customer services team will be in contact with you.
Best Regards,
Emma Siswanto (Customer Service Supervisor)
delayed delivery and damaged item
After 3 times postponing the delivry, we received a damaged Fridge Freezer. The manager promised to call us back to find a suitable time for collection, but we received no call. We asked them to do the delivery and collection at the same time, but didn't agree.
Not happy at all!
January 27, 2025
Reply from Igenix
Thank you for your review and feedback.
We apologise that on this occasion we have provided you with a product and service that does not meet your expectations.
Our customer services team will be in contact with you.
Best Regards,
Emma Siswanto (Customer Service Supervisor)
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
Great purchase
Very happy with clear and easy ordering process and super quick delivery. Excellent product at a good price perfect for my needs.
January 23, 2025
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
Convector heater
Convector heater was delivered in good time. Attaching the feet to the body is a little fiddly with the small length screws provided but, with a little perseverance, turned out OK. First use of heater gave adequate heat output.
January 23, 2025
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
Excellent service all round.
It was extremely easy to order and pay. Delivery time was excellent and delivery information by your courier was superb.
We are currently looking for other electrical products and will definitely use you again. Thank you.
January 23, 2025
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
Freezer a bit too small for the money but working good
Freezer a bit too small for the money
January 10, 2025
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
damaged heater and very slow to refund your money back!
New Update: Avoid!You have been warned! After many many emails, complaints…It took Igenix over 16 days to send my refund!
Completely damaged heater was delivered by Igenix. I had to return back and still waiting for my full refund. I will never order again and will not recommend. Avoid.
January 21, 2025
Reply from Igenix
Thank you for your review and feedback.
We apologise that on this occasion we have provided you with a product and service that does not meet your expectations.
Our customer services team will be in contact with you.
Best Regards,
Emma Siswanto (Customer Service Supervisor)
Super little fridge freezer arrived…
Super little fridge freezer arrived within a few days.
January 20, 2025
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
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