Good comms, good price, product was available. Big thanks to Anna who went over and above to provide us with the information we required. A credit to the company. Unfortunately a shelf was damaged on... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great little fridge freezer, quickly delivered. UPS driver managed to dent the fridge by carrying it in by the plastic strapping, but was at the back so you won't see that when it's under the counter.... See more
Just on time delivery but a long wait from order to delivery.
was stated 3 to 5 working days for delivery but took a bit longer
Company details
About Igenix
Written by the company
Simplicity and functionality is the key to all Igenix designs, ensuring that our user friendly products provide you with proven reliability every time. We pride ourselves on quality; testing our products to the highest standards to give you the confidence in your purchase.
We are driven by the ever evolving needs of our customers; developing new products to meet the demands of everyday life.
Igenix… Inspired by you.
Contact info
38 Bluestem Road, IP3 9RR, Ipswich, United Kingdom
- +441473271272
- info@igenix.co.uk
- igenix.co.uk
3.7
Average
526 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service quick delivery and…
Excellent service quick delivery and excellent product.
January 7, 2025
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Ieva Strikaityte (Customer Services Manager)
Was easy to order
Was easy to order, delivery was next day and delivery man very helpful, and so far working perfectly. Looks good too. Thank you
December 23, 2024
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Ieva Strikaityte (Customer Services Manager)
Effective!
In nee, the company delivered very quickly. In delivery had been a small accident so some damage was on the product.
After calling to them, they gave a small compensation, and we all were happy.
January 4, 2025
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Ieva Strikaityte (Customer Services Manager)
Quick and easy delivery
Quick and easy delivery. The heater is really good, powerful and very smart. Easy to fit and to connect to the app.
January 3, 2025
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Ieva Strikaityte (Customer Services Manager)
Driver was rude and didn't help to put…
Driver was rude and didn't help to put these small fridges in side our porch , I will try to avoid buying from anywhere where you're using this stupid divert drivers
January 4, 2025
Reply from Igenix
Thank you for your review and feedback.
We apologise that on this occasion we have not provided you with a product that does not meet your expectations.
Our customer services team will be in contact with you.
Best Regards,
Ieva Strikaityte (Customer Services Manager)
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Ieva Strikaityte (Customer Services Manager)
Good customer service
Excellent value product, and when I had a small delivery issue, their customer service was spot on.
December 31, 2024
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Ieva Strikaityte (Customer Services Manager)
Arrived on time and delivered with care
January 3, 2025
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Ieva Strikaityte (Customer Services Manager)
Its when things go wrong you know when…
Its when things go wrong you know when a firm is good and this firm is. Thank you
December 31, 2024
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Ieva Strikaityte (Customer Services Manager)
Quick delivery (2 days over the festive…
Quick delivery (2 days over the festive period), good communication, product as described
December 30, 2024
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Ieva Strikaityte (Customer Services Manager)
A quick warm up in cold weather
Igenix Halogen Heater, 2 Bar Quartz 800W. Delivery was prompt. Product gives off a lot of heat and warms up a small room quickly. Reasonable purchase price. I am pleased with the heater and though I would not run it continuously in place of central heating, it is ideal for a quick warm up.
December 30, 2024
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Ieva Strikaityte (Customer Services Manager)
Lovely little heater
Lovely little heater. Cheap to run.
Excellent price and delivery service.
December 30, 2024
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Ieva Strikaityte (Customer Services Manager)
I recommend this product …
I have just purchased this product for 3 weeks now and everything seems very lovable at the moment. It doesn't make noise at all ,that's one aspect i love most
December 18, 2024
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Ieva Strikaityte (Customer Services Manager)
Delivered to room and unpacked.
December 4, 2024
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Ieva Strikaityte (Customer Services Manager)
Delivered on time stated when ordering
October 5, 2024
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Ieva Strikaityte (Customer Services Manager)
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Ieva Strikaityte (Customer Services Manager)
Quality catering urn
Easy to order and find the right equipment. Payment and paperwork was fairly straightforward.
Only slight disappointment was in the delay in delivery.
December 12, 2024
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Ieva Strikaityte (Customer Services Manager)
This freezer is simply amazing
This freezer is simply amazing, it does the job & there's plenty of spaces to store your freezer goodies
December 23, 2024
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Ieva Strikaityte (Customer Services Manager)
I would have given 5 stars as my…
I would have given 5 stars as my freezer was a good price with free delivery which was quick. I was disapointed on unpacking it had 2 dents at the rear but i contacted customer services who said i could return free of charge or if i was happy to keep i could get 20% discount which i opted for as the dents were at the rear and did not effect the performance. It did not impact on the 2 year warranty either. So all in all a good service
December 20, 2024
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Ieva Strikaityte (Customer Services Manager)
Reply from Igenix
Thank you very much for your review and feedback.
Best Regards,
Ieva Strikaityte (Customer Services Manager)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.