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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the ordering process straightforward and easy to navigate. The delivery service was often quick and well-communicated, with some people receiving their items on time and in good condition. Reviewers generally found the products to be good quality, functional, and suitable for their needs, with some appreciating the design and ease of use. However, some people were dissatisfied with customer service, reporting issues with communication, lack of responses, and difficulties in resolving problems like damaged goods or delayed refunds. There were also instances of products arriving damaged due to inadequate packaging or experiencing operational failures shortly after purchase. Delivery was a common point of concern for some, with reports of long waits, incorrect details, and complications with coordinating services.

What people talk about most

Product

People report ambiguous experiences with product, with some customers expressing satisfaction with items like... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some praising prompt and well-communicated... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing frustration over issues... See more

Quality

Customers consistently note ambiguous experiences with quality, with some reviewers praising products as... See more

Customer service

Reviewers highlight negative aspects of customer service, with many experiencing terrible after-sales support... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good comms, good price, product was available. Big thanks to Anna who went over and above to provide us with the information we required. A credit to the company. Unfortunately a shelf was damaged on... See more

Rated 4 out of 5 stars

Great little fridge freezer, quickly delivered. UPS driver managed to dent the fridge by carrying it in by the plastic strapping, but was at the back so you won't see that when it's under the counter.... See more

Rated 4 out of 5 stars

was stated 3 to 5 working days for delivery but took a bit longer


Company details

  1. Appliance Store
  2. Countertop Store
  3. Kitchen Supply Store

About Igenix

Written by the company

Simplicity and functionality is the key to all Igenix designs, ensuring that our user friendly products provide you with proven reliability every time. We pride ourselves on quality; testing our products to the highest standards to give you the confidence in your purchase. We are driven by the ever evolving needs of our customers; developing new products to meet the demands of everyday life.

Igenix… Inspired by you.


Contact info

3.7

Average

TrustScore 3.5 out of 5

526 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Was easy to order

Was easy to order, delivery was next day and delivery man very helpful, and so far working perfectly. Looks good too. Thank you

December 23, 2024
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Reply from Igenix

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Rated 5 out of 5 stars

Effective!

In nee, the company delivered very quickly. In delivery had been a small accident so some damage was on the product.
After calling to them, they gave a small compensation, and we all were happy.

January 4, 2025
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Reply from Igenix

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Rated 5 out of 5 stars

Quick and easy delivery

Quick and easy delivery. The heater is really good, powerful and very smart. Easy to fit and to connect to the app.

January 3, 2025
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Reply from Igenix

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Rated 1 out of 5 stars

Driver was rude and didn't help to put…

Driver was rude and didn't help to put these small fridges in side our porch , I will try to avoid buying from anywhere where you're using this stupid divert drivers

January 4, 2025
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Reply from Igenix

Thank you for your review and feedback.

We apologise that on this occasion we have not provided you with a product that does not meet your expectations.

Our customer services team will be in contact with you.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Rated 5 out of 5 stars

Ideal

Fast delivery and ideal product and price

December 23, 2024
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Reply from Igenix

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Rated 5 out of 5 stars

Good customer service

Excellent value product, and when I had a small delivery issue, their customer service was spot on.

December 31, 2024
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Reply from Igenix

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Rated 5 out of 5 stars

Quick delivery (2 days over the festive…

Quick delivery (2 days over the festive period), good communication, product as described

December 30, 2024
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Reply from Igenix

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Rated 5 out of 5 stars

A quick warm up in cold weather

Igenix Halogen Heater, 2 Bar Quartz 800W. Delivery was prompt. Product gives off a lot of heat and warms up a small room quickly. Reasonable purchase price. I am pleased with the heater and though I would not run it continuously in place of central heating, it is ideal for a quick warm up.

December 30, 2024
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Reply from Igenix

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Rated 5 out of 5 stars

Lovely little heater

Lovely little heater. Cheap to run.
Excellent price and delivery service.

December 30, 2024
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Reply from Igenix

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Rated 5 out of 5 stars

I recommend this product …

I have just purchased this product for 3 weeks now and everything seems very lovable at the moment. It doesn't make noise at all ,that's one aspect i love most

December 18, 2024
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Reply from Igenix

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Rated 5 out of 5 stars

Great kettle

Great kettle, put cold water in it and it came out hot...magic

December 20, 2024
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Reply from Igenix

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Rated 4 out of 5 stars

Quality catering urn

Easy to order and find the right equipment. Payment and paperwork was fairly straightforward.
Only slight disappointment was in the delay in delivery.

December 12, 2024
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Reply from Igenix

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Rated 5 out of 5 stars

This freezer is simply amazing

This freezer is simply amazing, it does the job & there's plenty of spaces to store your freezer goodies

December 23, 2024
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Reply from Igenix

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Rated 4 out of 5 stars

I would have given 5 stars as my…

I would have given 5 stars as my freezer was a good price with free delivery which was quick. I was disapointed on unpacking it had 2 dents at the rear but i contacted customer services who said i could return free of charge or if i was happy to keep i could get 20% discount which i opted for as the dents were at the rear and did not effect the performance. It did not impact on the 2 year warranty either. So all in all a good service

December 20, 2024
Igenix logo

Reply from Igenix

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Rated 5 out of 5 stars

mini cooker

this is an excellent item delivered promptly and perfect performance

December 4, 2024
Igenix logo

Reply from Igenix

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

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