Iguana Sell is legitimate and an authorized retailer of Pilot Pens. Communication can be slow, thus the 4 stars instead of 5, but the products are usually sold at very reasonable prices and you... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The pen looks even better than the pictures and the Carbonesque lacquer finish has a pleasing texture. Excellent build quality, a nice weight in the hand, and very smooth nib. Medium writes similar to... See more
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Outstanding craftsmanship This Namiki Yukari pen shows how Japanese artistry and technical skills can produce an object that is both utilitarian and aesthetic. It is absolutely stunning in its design... See more
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I was absolutely delighted to receive this pen! It was something that I wanted for a while and I was not disappointed when I received it. It is absolutely gorgeous, writes smoothly and the service fro... See more
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Company details
Information provided by various external sources
We provide an outstanding, personalized service that will help you succeed in your search for a brand new premium or luxury watch, pen or accessory of hard to find brands, as well as renowned ones.
Contact info
Calle Núñez de Balboa, 90, 28006, Madrid, Spain
- +34 91 441 50 41
- info@iguanasell.com
- iguanasell.co.uk
3.8
Great
712 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 14% of negative reviews
Typically replies within 2 weeks
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Stunning Watch
I really like this watch and the thing that drew it to me was the power reserve indicator. The titanium case is beautiful and makes it stand out, plus the display back. The strap is very comfortable, although having slim wrists, I had to punch an extra two holes to keep it stable. It has only gained seven seconds since I first put it on eleven days ago. I don't had a bad word to say about this watch, I love it.
August 19, 2025
Unprompted review
Reply from Iguana Sell
Hi Mark,
We’re so pleased to hear how much you’re enjoying your watch! The details you highlight, from the titanium case to the power reserve indicator, are exactly what make this piece special. Thank you for sharing your experience in such detail—it’s a joy to know it has exceeded your expectations.
Warm regards,
A reasonably priced attractive fountain pen.
Vertigo is a good looking pen sharing its name with one of the famous Hitchcock's films.It is a pleasure to hold and it writes well.Iguana sell had sent me the promptly as always.Avery good buy.
August 16, 2025
Unprompted review
Reply from Iguana Sell
Hello Sasi,
It’s wonderful to know that your Vertigo fountain pen has brought you such satisfaction. We’re glad you find it both elegant and a pleasure to use. Thank you also for appreciating the service—we’re always delighted to assist.
Best wishes,
Absolutely fantastic service
Bought this in a “M” nib, inked it up and it’s absolutely gorgeous to write with. The bodywork is stunning in gorgeous navy, blues and some brown flecks. Looks gorgeous in the rhodium trim. Very happy and would highly recommend Esterbrook and Iguana sells.
August 13, 2025
Unprompted review
Reply from Iguana Sell
Hello Julie,
We’re thrilled that your Esterbrook pen has made such an impression. Its design truly is striking, and we’re delighted to hear how much you enjoy writing with it. Thank you for recommending us so warmly!
Kind regards,
A gold mine for fountain pen lovers.
A chaque fois que je recherche un stylo d'exception, je me tourne vers Iguana Sell.
Leur service est au top!
Et leur palette de produits est immense!
Every time I'm looking for a specific highend pen I finish at Iguana Sell.
The service is wonderful.
The product line is exhaustive...
August 13, 2025
Unprompted review
Reply from Iguana Sell
Bonjour Jean-Luc,
Vos mots nous touchent énormément ! Nous sommes heureux d’être pour vous une référence lorsque vous cherchez un stylo d’exception. Merci pour votre confiance et pour vos éloges sur notre service et notre sélection.
À très bientôt,
It appears another happy customer…
I was a bit apprehensive purchasing my watch from this company, of which I had never heard of. I’m so glad I did as they provided an outstanding service, getting hold of a limited edition (in demand) watch was child’s play with ‘Iguana Sell’. I was kept fully informed of my purchase every step of the way. It’s now on my wrist and I’m very happy with it.
August 6, 2025
Unprompted review
Reply from Iguana Sell
Hello Peter,
We’re happy that your first experience with us turned out so positive. Securing special timepieces is always a pleasure, and we’re very happy that everything went smoothly for you. Thank you for your trust!
Warm regards,
Everything was just great
Everything was just great! The parcel was shipped within one day of placing the order and was delivered from Madrid to Bratislava overnight. Special thanks to DHL here. The pen itself is wonderful. The product fully corresponds to the description. I am happy and satisfied! Thank you very much for the excellent service, everything was just great!
July 16, 2025
Unprompted review
Reply from Iguana Sell
Hello, Alexander
Thank you very much for your feedback.
We’re so glad everything went smoothly. It’s always a pleasure to know our customers are fully satisfied and enjoying their new writing tools.
We hope to assist you again soon — enjoy your pen!
Back to the BEAUTIFUL land!
Back to the BEAUTIFUL land!
"I absolutely LOVE both of my first Esterbrook Pens: Incredible Rock and Funky Lake. I had been wanting them for a while as they are beautiful (and would also like to afford the third in the series Quirky Leaf eventually too! ) so when I saw that the lovely people at Iguana had discounted them I bought them immediately. They were well packaged, delivery was speedy and communication from the seller was excellent throughout. Such great, reliable customer service. I have already got another pen on Preorder with them and will definitely come back when I fall in love with another pen release…which is bound to happen obviously!!! 🙄🤣🤗✒️💕"
June 26, 2025
Unprompted review
Reply from Iguana Sell
Hello Mellymoo,
Thank you so much for such a joyful and kind review!
We’re thrilled that your Esterbrook pens are bringing you so much happiness. It's great to hear that the entire experience lived up to your expectations — and yes, we’ll be here when that next pen calls your name! 😊
Thanks again for your trust — we look forward to your next visit!
The pen is absolutely gorgeous
The pen is absolutely gorgeous. Aesthetically, it is a thing of beauty and a delight to write with. I would like to praise the team at Iguana who have been very helpful and friendly, responding almost immediately to my queries. Very good service. The only problem is with Visconti themselves. Having sent two ignored emails regarding having a fine nib, Visconti seem completely unresponsive and not interested. They have also ignored Iguana’s attempts on my behalf. Just not up to standard frankly."
July 10, 2025
Unprompted review
Reply from Iguana Sell
Hello Joe,
Thank you for sharing your experience with us.
We’re very happy to hear that the pen brought you such joy and that our team could assist you promptly and kindly. We're truly sorry that your experience with the manufacturer didn’t reflect the same level of care — we completely understand your frustration and appreciate your patience and trust in us.
We’re here if you need anything else — always happy to help.
Failed advertising and service
I ordered a replacement leather watchband for my UBoat watch at a cost of 435 USD. The band was pictured and advertised as leather and steel. The band arrived without a buckle as pictured on the sales page. Sad there was no " steel " as advertised. I'm glad that I retained my original buckle. Now I have to locate someone to install the buckle. $435. Is alot of money to pay for an incomplete watchband. Shame on Iquana.
July 1, 2025
Unprompted review
Reply from Iguana Sell
Hello Kristian,
Thank you for sharing your feedback.
We’re truly sorry for the inconvenience caused. You're right — there was a mistake in the shipping process, and the buckle that should have been included was missing. As soon as we became aware of the issue, we filed a claim and the missing part is now here in our office.
As you mentioned that you preferred not to receive it anymore, we’ve held off on shipping it. However, if you change your mind, we’ll be more than happy to send it to you immediately.
We understand your frustration, and while this situation was far from ideal, we remain committed to offering you a positive resolution.
Thank you again for your understanding.
Very efficient service for my Pilot…
Very efficient service for my Pilot Capless pen. I had been drawn to the capless pen and assumed I would buy the matt black version with a medium nib and I’d take it with me to my second home and back home again, a pen that would certainly do my journalling and note taking besides working on my ‘stories’ and writing to friends. I had used a finer nib quite recently and suddenly decided I’d buy the fine nib because for note taking I’d get more on the page and could add notations more easily. Also I thought of getting a yellow one so I didn’t lose it as easily. However the ‘Carbonesque’ caught my eye and when I realised it was a copy of Japanese ‘Kasuri’, a type of tye died ikat fabric, it really made sense because of my textile background. The pen is even better in reality than it is in images and videos I’ve seen. It came remarkably quickly, with a free gift of Visconti pink ink which I’ll use for making annotations in my writing. I’m so delighted I’m unsure whether or not to buy another to ink up in another colour. If not it’s likely to be another pilot pen because the nibs are exquisite. It’s been a joy so far. Incidentally, because I’m travelling currently, I’m using cartridges, which I may continue to do and fill them with pilot ink. I mainly use black ink and I like the standard Pilot black ink. I think it’s important to say that the unusual clip position isn’t any detriment to me, I am tending to hold the pen higher up than I’ve seen it being held and it fits beautifully into my hand. I love the weight of it, it’s not overly heavy but heavy enough to suit my preference. Fabulous bit of engineering. I was quick to put it on my Instagram feed ‘The Trove Road’ which I use for sharing my recommendations of quality products and services. I’d use Iguana again for sure.
July 1, 2025
Unprompted review
Reply from Iguana Sell
Hello George,
Thank you so much for this wonderful and thoughtful review!
We’re absolutely delighted to hear how much you’re enjoying your Pilot Capless — and what a beautiful journey it’s had already! The Carbonesque finish really is something special, and we love how you connected it to your background in textiles — such a meaningful choice. It's always a pleasure to hear when someone finds that perfect combination of function, design, and personal resonance.
We’re thrilled that the pen has lived up to (and even exceeded!) expectations, and that it’s already a trusted companion in your writing, note-taking, and travels. It’s also great to hear the fine nib is working well for your needs — Pilot’s nibs really are something special!
Thank you for the kind words about our service and for sharing your experience on Instagram — that means a lot to us. We’d be honoured to help you again whenever you’re ready for your next writing adventure!
Warmest wishes,
Dodgy
Dodgy. Ordered a watch over a month ago- two weeks later they e-mailed saying the watch order is delayed and they haven't received it at their office yet. They said they would update me when it arrived. No update since then and i've asked three times via e-mail and they e-mail back in French- when I translate it to English it says their office is closed.
They won't respond to my enquiries- they have $900 of my money- i'm now having to go through my banks fraud department to recover the money. Garbage company.
May 19, 2025
Unprompted review
Reply from Iguana Sell
Hello Trent,
We're truly sorry for the frustration you've experienced — we completely understand how disappointing this must have been.
We’d like to clarify that, as agreed, your full refund had been processed, and the amount should now be reflected in your account. If you have any issues locating it, please don’t hesitate to reach out — we’re here to help.
The delay occurred due to an unexpected supplier issue, and we regret the lack of timely updates. This is not the level of service we aim to provide.
As we agreed, we will notify you immediately once the watch is back in stock, in case you're still interested.
We sincerely appreciate your feedback and are taking steps to improve both our communication and customer experience moving forward.
Kind regards,
Alfie was a boyo served us like a…
Alfie was a boyo served us like a gentleman this is why I'm leaving this review!
May 23, 2025
Unprompted review
Reply from Iguana Sell
Hello Lundy,
Thank you for your kind review and 5-star rating!
However, we believe there may have been a small mix-up—we don’t have an Alfie on our team. It seems this feedback might belong to another wonderful business.
That said, we’d still love the chance to impress you! If you ever need a fountain pen or a watch, we’d be honored to provide the same excelent service you experienced elsewhere.
Warm regards,
ORDER #1198
ORDER #1198
TOOK THEM MORE THAN SIX MONTHS TO REACT ABOUT MY RANKING !!! AND OF COURSE NOT SATISFIED, I STILL HAVE 62 MAILS TO PROVE THAT NOT TO BE A CUSTOMER IS TO BE A SAFE ONE.
July 2, 2024
Unprompted review
Reply from Iguana Sell
Hello
Thank you again for taking the time to share your feedback.
We are truly sorry to hear that you remain dissatisfied with your experience. Please allow us to reiterate the steps we took to resolve your case with the utmost care and attention.
From the moment you contacted us regarding the issue with your watch (reference 5164-3), we followed our standard procedure by sending the item to the official service center of the brand, as it showed a technical fault. Once repaired and quality-checked by their certified technicians, the watch was returned to us and then promptly sent back to you, along with the official technical report.
As outlined in our terms and conditions, products showing signs of use must be processed as repairs. Any visible wear must be assessed accordingly, which was also confirmed by the serial number and images recorded at the time of shipment.
We understand your frustration and regret that this situation did not meet your expectations, despite our efforts to communicate transparently and act according to our established policies.
If there is anything else we can do to assist you, please don’t hesitate to contact us directly.
Excellent service!
Excellent service!
I thought I would have to wait several weeks for this pen, as they didn’t have it in stock. In fact, it arrived much earlier than I expected. A perfect transaction…. Thank you!
February 21, 2025
Unprompted review
Reply from Iguana Sell
Thank you so much for your kind words! We're delighted to hear that your pen arrived sooner than expected and that everything went smoothly. It’s always our goal to exceed expectations whenever possible. We truly appreciate your trust and hope you enjoy your new pen to the fullest!
Real updated stock
Real updated stock, prompt shipment and traceable parcel. As good as it gets.
March 12, 2025
Unprompted review
Reply from Iguana Sell
Thank you so much for your feedback! It's great to know everything met your expectations—we hope to serve you again soon!
Customer service with a difference
Excellent: Iguanasell is a little oasis of customer service and quality in a desert of bots, soulless employees and indifference. This is everything you want from a shop, and the products are brilliant. I bought the Pluma Estilográfica Platinum Kanazawa Maki-e Red Mt. Fuji and am absolutely loving it.
February 5, 2025
Unprompted review
Reply from Iguana Sell
Hello, Andrew!
Thank you so much for your incredible review! We're truly honored by your words—being called a “little oasis” of service and quality means a lot to us. We're thrilled that you're enjoying your fountain pen—it's a remarkable piece, and we're so glad it found the right home. If you ever need anything, we're just a message away!
Fabulous pen, writes beautifully
A fabulous pen that feels great when using, lovely quality at a very reasonable price. The nib writes beautifully and the refill mechanism is simple and works exactly as expected. Highly recommended. As always Iguana were spot on with delivery and customer service
January 17, 2025
Unprompted review
Reply from Iguana Sell
Hello!
Thank you so much for your wonderful feedback! We're delighted to hear that you're enjoying your pen—it's always great to know when quality, performance, and value all come together perfectly. And of course, we're thrilled that our service and delivery met your expectations once again. We're here whenever you need us!
Great watch great service
Great watch great service. A pleasure to do business with.
January 7, 2025
Unprompted review
Reply from Iguana Sell
Thank you for your kind words! We're so glad you’re happy with your watch and our service—it was a pleasure assisting you. We look forward to helping you again anytime!
A very satisfying experience !
I am very happy with my purchase. Everything was perfect, first the beautiful slim lighter itself, the nice gift wrapping, then the customer service who was responding fast and nicely and was very helpful and finally the quick and precise delivery.
Thank you Iguana!!
November 28, 2024
Unprompted review
Reply from Iguana Sell
Hello Lea,
We’re so pleased everything met your expectations! Your satisfaction is our priority, and your kind words mean a lot to us.
With best wishes,
Excellent customer service
Excellent customer service ! Great qualité products. I loved the efficiency and availability of their customer service. Highly recommend !
November 20, 2024
Unprompted review
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