Fast delivery. My son loves it and spends a lot of time both indoors and outdoors on it. It was his first go on one and picked it up really quickly. Music pairs easily with Bluetooth. It is heavier... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From ordering the scooter to receiving it very fast and nil issues. Unfortunately the scooter stopped working after 5 months of use. I contacted customer service and replied very quickly and what I ne... See more
Fantastic experience, ordered Hoverboard and cart for my son’s birthday and it arrived within days. I was a little worried but the service had been perfect. I had a query about delivery as items arriv... See more
I bought this hoverboard for my daughter who is 8, she is absolutely inlove with it!!! It's very study, top quality, lights & connects to Bluetooth for music. So easy to set up & use straight away...S... See more
Company details
Written by the company
iHoverboard is a specialist electric mobility retailer, stocking market-leading ranges of hoverboards, electric scooters, and accessories. We are driven by our desire to provide outstanding customer service in the emerging electric mobility industry, offering expert support and advice when our customers need it. We want to ensure that we serve you as well as we can while continually improving our service, which is why your honest Trustpilot review is incredibly valuable to us.
Contact info
Unit 3, Charles street Industrial estate, Charles Street, B70 0AZ, West Bromwich, United Kingdom
- +44 1355 720085
- support@ihoverboard.com
- ihoverboard.co.uk
4.1
Great
828 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Malfunction Hoverboard - awful customer service
Order number IHB54803UK
Absolutely appalling customer service. I purchased a hoverboard for my son for Christmas and after the first use it malfunctioned. I have followed all of ihover’s instructions to recalibrate the board with no success. Their solution is for me to get it repaired myself (it’s brand new) and they offered me £24.90 for my trouble. When I refused this they then offered me £58.53 and again get it repaired myself. I find this completely unsatisfactory and disappointing considering the board was so expensive and used once. I would like a replacement Ihoverboard, get your act together.
January 22, 2026
Unprompted review
Reply from iHoverboard.co.uk
Dear Valued Customer,
Thank you for taking the time to share your experience with us. We sincerely apologize that we fell short of your expectations on this occasion - your feedback remains vital in guiding our service improvements.
To accurately identify the issue and implement appropriate resolutions, we kindly request you provide the following details via our backend Request Information:
・ Order number/Registered account
・ Timeframe of the issue occurrence
We will:
- Immediately initiate our cross-departmental verification process
- Maintain transparent progress tracking throughout the resolution
- Implement enhancement initiatives for our service protocols
Our team remains fully committed to resolving this matter through your preferred communication channel. Thank you again for bringing this to our attention - your perspective brings us closer to delivering exceptional service excellence.
Best regards,
iHoverboard
Customer Care Division
Order number IHB54803UK
Order number IHB54803UK
Absolutely appalling customer service. I purchased a hoverboard for my son for Christmas and after the first use it malfunctioned. I have followed all of ihover’s instructions to recalibrate the board with no success. Their solution is for me to get it repaired myself (it’s brand new) and they offered me £24.90 for my trouble. When I refused this they then offered me £58.53 and again get it repaired myself. I find this completely unsatisfactory and disappointing considering the board was so expensive and used once. I would like a replacement Ihoverboard, get your act together.
January 22, 2026
Unprompted review
Reply from iHoverboard.co.uk
Dear Valued Customer,
Thank you for taking the time to share your experience with us. We sincerely apologize that we fell short of your expectations on this occasion - your feedback remains vital in guiding our service improvements.
To accurately identify the issue and implement appropriate resolutions, we kindly request you provide the following details via our backend Request Information:
・ Order number/Registered account
・ Timeframe of the issue occurrence
We will:
- Immediately initiate our cross-departmental verification process
- Maintain transparent progress tracking throughout the resolution
- Implement enhancement initiatives for our service protocols
Our team remains fully committed to resolving this matter through your preferred communication channel. Thank you again for bringing this to our attention - your perspective brings us closer to delivering exceptional service excellence.
Best regards,
iHoverboard
Customer Care Division
My son saved up all his Christmas and…
My son saved up all his Christmas and birthday money to purchase a hover board. His best mate had one and he loved it.
He absolutely adores the hover board. We take it every time we go away camping. Best purchase ever!
Really easy and straightforward to use. We all love it.
January 20, 2026
Unprompted review
I ordered one as a Christmas present…
I ordered one as a Christmas present for my daughter, and guess what when she opened it on Christmas it was not working, emailed them straight away, got reply back with take picture, do a video, do that and this, bought a new charger and still nothing. At a point they wanted me to pay another 20£ for them to send me a new one and keep the broken one, so I should pay more for their mistake, and they keep it like that until 30 days we're over and know my daughter will never get her Christmas present
December 25, 2025
Unprompted review
Reply from iHoverboard.co.uk
Dear Valued Customer,
Thank you for taking the time to share your experience with us. We sincerely apologize that we fell short of your expectations on this occasion - your feedback remains vital in guiding our service improvements.
To accurately identify the issue and implement appropriate resolutions, we kindly request you provide the following details via our backend Request Information:
・ Order number/Registered account
・ Timeframe of the issue occurrence
We will:
- Immediately initiate our cross-departmental verification process
- Maintain transparent progress tracking throughout the resolution
- Implement enhancement initiatives for our service protocols
Our team remains fully committed to resolving this matter through your preferred communication channel. Thank you again for bringing this to our attention - your perspective brings us closer to delivering exceptional service excellence.
Best regards,
iHoverboard
Customer Care Division
Company show have zero star
The ihoverboard I bought for my son was great and he did enjoy it. Communication was great.
December 15, 2025
Unprompted review
Reply from iHoverboard.co.uk
Dear Valued Customer,
Thank you for taking the time to share your experience with us. We sincerely apologize that we fell short of your expectations on this occasion - your feedback remains vital in guiding our service improvements.
To accurately identify the issue and implement appropriate resolutions, we kindly request you provide the following details via our backend Request Information:
・ Order number/Registered account
・ Timeframe of the issue occurrence
We will:
- Immediately initiate our cross-departmental verification process
- Maintain transparent progress tracking throughout the resolution
- Implement enhancement initiatives for our service protocols
Our team remains fully committed to resolving this matter through your preferred communication channel. Thank you again for bringing this to our attention - your perspective brings us closer to delivering exceptional service excellence.
Best regards,
iHoverboard
Customer Care Division
Great customer service
Great customer service. I am very satisfied with how they managed our correspondence and for the support I received. Amazing products also. I shall definitely return for future buys.
January 15, 2026
Unprompted review
Polite and efficient customer service team
Very efficient customer service team - due to personal circumstances we had to return an item. They were very prompt in replying and helped to find a solution efficiently and politely.
January 12, 2026
Unprompted review
Faulty product and CS are unresponsive
I have been asked to update my review based on the correspondence since and they will send me a gift. So I leave my original review and add this.
I would amend to zero stars if I could.
After months of emails they promised me a partial refund. They have stalled ever since lots of emails with excuses still no refund.
The H2 hoverboard and go kart attachment is faulty - the hoverboard doesn't work when you attach the go kart. I've emailed and rang so many times since 27th December. The phone gets disconnected, sometimes before even connecting, sometimes mid conversation. They claimed not to be able to receive emails from hotmail, so i resent from outlook and icloud, still no email reply. Originally i wanted to get a resolution either fix or replacement. But now I just want to return the product and receive a refund so i can buy elsewhere. I have a very disappointed 8 year old who doesn't understand why santa gave her a faulty product and now won't fix it.
December 27, 2025
Unprompted review
Reply from iHoverboard.co.uk
Dear Valued Customer,
Thank you for taking the time to share your experience with us. We sincerely apologize that we fell short of your expectations on this occasion - your feedback remains vital in guiding our service improvements.
To accurately identify the issue and implement appropriate resolutions, we kindly request you provide the following details via our backend Request Information:
・ Order number/Registered account
・ Timeframe of the issue occurrence
We will:
- Immediately initiate our cross-departmental verification process
- Maintain transparent progress tracking throughout the resolution
- Implement enhancement initiatives for our service protocols
Our team remains fully committed to resolving this matter through your preferred communication channel. Thank you again for bringing this to our attention - your perspective brings us closer to delivering exceptional service excellence.
Best regards,
iHoverboard
Customer Care Division
Do not buy from these dangerous products
Do not buy from these! Ordered our son a hoverboard for Christmas and its faulty. Company refusing to send a new one even tho its never been used and hasnt worked from getting it out of the box. Its actually really dangerous and just spins around one way when you try to get on it and could cause a serious injury. The company arent interested and son left without a christmas present. Disgusting company!!
December 25, 2025
Unprompted review
Reply from iHoverboard.co.uk
Dear Valued Customer,
Thank you for taking the time to share your experience with us. We sincerely apologize that we fell short of your expectations on this occasion - your feedback remains vital in guiding our service improvements.
To accurately identify the issue and implement appropriate resolutions, we kindly request you provide the following details via our backend Request Information:
・ Order number/Registered account
・ Timeframe of the issue occurrence
We will:
- Immediately initiate our cross-departmental verification process
- Maintain transparent progress tracking throughout the resolution
- Implement enhancement initiatives for our service protocols
Our team remains fully committed to resolving this matter through your preferred communication channel. Thank you again for bringing this to our attention - your perspective brings us closer to delivering exceptional service excellence.
Best regards,
iHoverboard
Customer Care Division
Happy with my purchase
Fast delivery. My son loves it and spends a lot of time both indoors and outdoors on it. It was his first go on one and picked it up really quickly. Music pairs easily with Bluetooth.
It is heavier than I expected and beware of causing damage inside whilst practicing!
December 25, 2025
Unprompted review
Reply from iHoverboard.co.uk
Dear Valued Customer,
Thank you for taking the time to share your experience with us. We sincerely apologize that we fell short of your expectations on this occasion - your feedback remains vital in guiding our service improvements.
To accurately identify the issue and implement appropriate resolutions, we kindly request you provide the following details via our backend Request Information:
・ Order number/Registered account
・ Timeframe of the issue occurrence
We will:
- Immediately initiate our cross-departmental verification process
- Maintain transparent progress tracking throughout the resolution
- Implement enhancement initiatives for our service protocols
Our team remains fully committed to resolving this matter through your preferred communication channel. Thank you again for bringing this to our attention - your perspective brings us closer to delivering exceptional service excellence.
Best regards,
iHoverboard
Customer Care Division
Do not buy
Do not buy! This company are scammers! They have bought positive reviews to trick people into buying their faulty products. Mine won't work, I contacted them within 30 days and they started asking me to send videos and test with a multimeter to push me out of the 30 day period. My son is now left without a christmas present. Disgraceful!
January 1, 2026
Unprompted review
Reply from iHoverboard.co.uk
Dear Valued Customer,
Thank you for taking the time to share your experience with us. We sincerely apologize that we fell short of your expectations on this occasion - your feedback remains vital in guiding our service improvements.
To accurately identify the issue and implement appropriate resolutions, we kindly request you provide the following details via our backend Request Information:
・ Order number/Registered account
・ Timeframe of the issue occurrence
We will:
- Immediately initiate our cross-departmental verification process
- Maintain transparent progress tracking throughout the resolution
- Implement enhancement initiatives for our service protocols
Our team remains fully committed to resolving this matter through your preferred communication channel. Thank you again for bringing this to our attention - your perspective brings us closer to delivering exceptional service excellence.
Best regards,
iHoverboard
Customer Care Division
Customer service excellent quick to…
Customer service excellent quick to respond and very helpful answered any question swiftly much better than other companies I highly recommend this company for all you escooter/ hoverboard needs
December 19, 2025
Unprompted review
Great customer service
I needed to contact customer services and the response time was excellent and their communication was very professional. Postage was extremely quick too. Would happily recommend.
December 17, 2025
Unprompted review
Appalling
Appalling, scandalous! So far I am getting no adequate response to my repeated requests for an exchange of product. Due to obscure and misleading advertising I ordered the wrong product. All I wish to do is exchange it for the next level product. I will be taking action under consumer rights legislation if the issue is not resolved
November 28, 2025
Reply from iHoverboard.co.uk
Dear Valued Customer,
Thank you for taking the time to share your experience with us. We sincerely apologize that we fell short of your expectations on this occasion - your feedback remains vital in guiding our service improvements.
To accurately identify the issue and implement appropriate resolutions, we kindly request you provide the following details via our backend Request Information:
・ Order number/Registered account
・ Timeframe of the issue occurrence
We will:
- Immediately initiate our cross-departmental verification process
- Maintain transparent progress tracking throughout the resolution
- Implement enhancement initiatives for our service protocols
Our team remains fully committed to resolving this matter through your preferred communication channel. Thank you again for bringing this to our attention - your perspective brings us closer to delivering exceptional service excellence.
Best regards,
iHoverboard
Customer Care Division
Bought 2 wiggle boards for Christmas
Bought 2 wiggle boards for Christmas , very impressed with them, think granddaughters will love them. Came already charged so could check speed & lights etc. Had to contact customer services & they replied promptly& kept me informed & upto date
December 12, 2025
Unprompted review
Avoid purchasing
This company ONLY deserves ZERO stars because their customer service is appalling and they send email replies at 1 and 2 in the morning.
I have been trying unsuccessfully to return an unwanted item and this worse than useless company makes the process as difficult as possible.
I live over a mile to my local post office and don't have any transport so they expect me to carry under my arm a bloody treadmill, really?
Also I have asked them 4 times how much it will cost to send this unwanted item back but they cannot be bothered to confirm, why?
They also refused to forward me a returns label to send the treadmill back to them.
Avoid this worse than useless company as they rude and unhelpful.
December 11, 2025
Unprompted review
Reply from iHoverboard.co.uk
Dear Valued Customer,
Thank you for taking the time to share your experience with us. We sincerely apologize that we fell short of your expectations on this occasion - your feedback remains vital in guiding our service improvements.
To accurately identify the issue and implement appropriate resolutions, we kindly request you provide the following details via our backend Request Information:
・ Order number/Registered account
・ Timeframe of the issue occurrence
We will:
- Immediately initiate our cross-departmental verification process
- Maintain transparent progress tracking throughout the resolution
- Implement enhancement initiatives for our service protocols
Our team remains fully committed to resolving this matter through your preferred communication channel. Thank you again for bringing this to our attention - your perspective brings us closer to delivering exceptional service excellence.
Best regards,
iHoverboard
Customer Care Division
Iscooter I found more comfortable for using then other scooters
I’m using Iscooter it’s running well and battery also good . Once I run scooter I feel more comfortable and I can carry easily. As well iscooter support team so active and helpful. Once need I can reach them easily.
December 9, 2025
Unprompted review
Awful frauds, will hold you to ransom!
I ordered two hoverboards from iHoverboard in November and the customer service was extremely poor from start to finish. The product page was unclear about the size difference between the two models and I contacted them on the day of delivery to return the smaller one. Although they initially said this was possible, they then changed their position and insisted that both items had to be returned.
It took more than ten days and several emails before they finally provided the return information. Throughout this time I was repeatedly directed back to their website, which simply instructed me to contact support, so I ended up stuck in a loop with no progress. Their phone line is totally pointless, too!
After I returned the items unopened and unused and paid the return postage myself, the company then demanded an additional payment for a replacement. When I declined and asked for a refund, they attempted to apply a 20 percent handling fee. When challenged on this, the fee changed again more than once. These deductions were not lawful and did not match UK consumer rights.
A full refund was only issued after I made it clear that I would escalate the matter with my bank. It should never have required this level of persistence to resolve a simple return request.
Based on my experience I would strongly advise other customers to be cautious. The returns process was slow, confusing and filled with avoidable obstacles.
December 2, 2025
Unprompted review
Reply from iHoverboard.co.uk
Dear Valued Customer,
Thank you for taking the time to share your experience with us. We sincerely apologize that we fell short of your expectations on this occasion - your feedback remains vital in guiding our service improvements.
To accurately identify the issue and implement appropriate resolutions, we kindly request you provide the following details via our backend Request Information:
・ Order number/Registered account
・ Timeframe of the issue occurrence
We will:
- Immediately initiate our cross-departmental verification process
- Maintain transparent progress tracking throughout the resolution
- Implement enhancement initiatives for our service protocols
Our team remains fully committed to resolving this matter through your preferred communication channel. Thank you again for bringing this to our attention - your perspective brings us closer to delivering exceptional service excellence.
Best regards,
iHoverboard
Customer Care Division
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