Fast delivery. My son loves it and spends a lot of time both indoors and outdoors on it. It was his first go on one and picked it up really quickly. Music pairs easily with Bluetooth. It is heavier... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From ordering the scooter to receiving it very fast and nil issues. Unfortunately the scooter stopped working after 5 months of use. I contacted customer service and replied very quickly and what I ne... See more
Fantastic experience, ordered Hoverboard and cart for my son’s birthday and it arrived within days. I was a little worried but the service had been perfect. I had a query about delivery as items arriv... See more
I bought this hoverboard for my daughter who is 8, she is absolutely inlove with it!!! It's very study, top quality, lights & connects to Bluetooth for music. So easy to set up & use straight away...S... See more
Company details
Written by the company
iHoverboard is a specialist electric mobility retailer, stocking market-leading ranges of hoverboards, electric scooters, and accessories. We are driven by our desire to provide outstanding customer service in the emerging electric mobility industry, offering expert support and advice when our customers need it. We want to ensure that we serve you as well as we can while continually improving our service, which is why your honest Trustpilot review is incredibly valuable to us.
Contact info
Unit 3, Charles street Industrial estate, Charles Street, B70 0AZ, West Bromwich, United Kingdom
- +44 1355 720085
- support@ihoverboard.com
- ihoverboard.co.uk
4.1
Great
828 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I placed a order and never heard…
I placed a order and never heard nothing from them still trying to contact them absolutely scam of a company
July 2, 2025
Unprompted review
Reply from iHoverboard.co.uk
Dear Valued Customer,
Thank you for taking the time to share your experience with us. We sincerely apologize that we fell short of your expectations on this occasion - your feedback remains vital in guiding our service improvements.
To accurately identify the issue and implement appropriate resolutions, we kindly request you provide the following details via our backend Request Information:
・ Order number/Registered account
・ Timeframe of the issue occurrence
We will:
- Immediately initiate our cross-departmental verification process
- Maintain transparent progress tracking throughout the resolution
- Implement enhancement initiatives for our service protocols
Our team remains fully committed to resolving this matter through your preferred communication channel. Thank you again for bringing this to our attention - your perspective brings us closer to delivering exceptional service excellence.
Best regards,
iHoverboard
Customer Care Division
Good customer service
Good customer service. Charger lead broke, replaced it free of charge, no quibbles.
July 2, 2025
Unprompted review
I’ve had previous e scooters but…
I’ve had previous e scooters but iScooter has been the best so far, especially the ix7. I will continue to use iScooter for future purchases
July 1, 2025
Unprompted review
Great customer service
Great customer service, contacted them via email and the company helped me with my issue promptly and provided me with new replacement parts.
July 2, 2025
Unprompted review
Bike came sooner than I expected
Bike came sooner than I expected. Very easy to assemble with no issues. Am a cyclist so the riding position is very different. But hey! Such a comfortable ride and great for popping to the shops
June 25, 2025
Unprompted review
A good quality electric Bike
A good quality electric Bike - U3. bought it for my son. he is using it every day. very good battery life. i will buying another bike from the same company. the delivery was on time. above all the quality is 100%. i will recommend this company and this bike, you will very bike with this bike.
May 29, 2025
Unprompted review
Excellent service
Excellent service, just can take a little bit of time to get customer support
June 20, 2025
Unprompted review
Great product
Great product. And great after sales care when I needed it.
June 23, 2025
Unprompted review
Brilliant prices and customer service
Brilliant prices and customer service
June 18, 2025
Unprompted review
Customer services where excellent…
Customer services where excellent always willing to help resolve issues
June 17, 2025
Unprompted review
Really good fast service definitely…
Really good fast service definitely will be using again five stars.
June 15, 2025
Unprompted review
Great scooter and communication given.
Great scooter and communication given.
June 14, 2025
Unprompted review
Very happy customer
This company has been very helpful they have been very quick at responding to queries and I would highly recommend them
June 9, 2025
Unprompted review
U3 ebike
Purchased 2 u3 electric folding bikes ,1 for myself & 1 for my wife ,spend alot of weekends away in our motor home & these are brilliant, well built, nippy motor & quick charging, fold up into a nice compact package to fit into tho boot ,we love them
June 9, 2025
Unprompted review
I’ve been contacting the customer…
I’ve been contacting the customer service because something broke on my iScooter
They answer and explain and provide me with best possible information and advice
They also offered to exchange the defected part with a new component for free
Great service
Great customer support
June 12, 2025
Unprompted review
After several emails explaining my…
After several emails explaining my problem with my grandsons hoverboard, Hoverboard UK sent me two printed circuits,a local engineer at a repair cafe at st Margerates Horsforth fitted and tested them for me , they where amazing and Free , gave a welcome donation ,thanks Hoverboard uk
June 7, 2025
Unprompted review
Great service
Ordered a part and the wrong part was supplied, but they were very quick to rectify the problem. Can't ask for better communication from ihoverboard team and I look forward to ordering from you again. Thank you.
June 11, 2025
Unprompted review
I purchased an ix5s scooter for my son
I purchased an ix5s scooter for my son. He is delighted with it. Excellent service and after care. Quick replies and great help.
June 9, 2025
Unprompted review
I brought the ix7 pro it came within 3…
I brought the ix7 pro it came within 3 working days it can go off-road and is fast unlocked
May 3, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.