Ikano Bank 

Terrible customer service. I have been waiting on the line for 30 minutes and no one is answering.

Tried to open a credit for Ikea purchase, and the credit was automatically denied. Called their CS to ask for the reasoning and told me, they can not share any information about that but that I can "gladly try again in another 6 months".
Needless to say, the CS rep was not at all prepared, I overheard someone telling them what to say, and it was very unprofessional. Their german and english skills were very poorly.

A Swedish bank that refuses to communicate in Swedish or English – not even by email! While other German banks like Commerzbank and Deutsche Bank handle communication professionally in English, Ikano Bank acts like a closed club. I was blocked from buying from IKEA – my national store – because they wouldn’t speak a word of English. Is this bank managed by the AfD? I will not forget this and will bring it to the media in Sweden. Ikano Bank is actively preventing people from shopping at IKEA!

Was waiting on the phone 53 minutes for find out why my credit request was declined, and told that they, as a courtesy, don't have anyone to speak English, and being hanged up.

Absolute SHIT customer service.
AVOID AT ANY COST!

The promised invoice was never sent, but a reminder invoice came straight away. Buying from Ikea online seems like a scam!

Took out a loan through homesealed Windows with there preferred loan bank ikano the idea was to be happy with Windows then release loan with signature never got the chance loan was released by someone as we weren't happy with Windows to this day to add insult to injury accused us of missing payments quite a few times into the 4 year period saying it would affect your credit score which we had a perfect track record of payments they where quite threatening messages we will never use this bank again be warned

The availability of IT infrastructure of this bank is simply ridiculous. So often login simply doesn't work.

Totally unprofessional staff who do not speak English. I cannot understand that someone in the 21st century does not speak at least one foreign language and at the same time works in a bank with clients. Extremely rude and unpleasant staff.

I tried to open a bank account with Ikano. I got a reply that my request was accepted, and that I should verify my identity online and send them the signed contract via their website. I did both, and never heard from them again. I contacted customer support, and never got a reply (more than two months have passed).

Terrible service. I am trying to open an account for about 2 months. I was informed via email that I can send the signed documents via their contact form. I did so twice, after a month and more of waiting I called to see what happened. After hours trying to reach them I was surprised to hear that they never received the documents. I sent them via email again - twice - and nothing. Actually good they did not open an account at the end - with such bad service, I cannot imagine if I needed them urgently.

terrible customer service. Shouting at me and the same ever lasting response: system says no - even when the problem that i have was totally the fault of them and their partner ikea

customer sevice is a total calamity, per email- no answer, per telephone waited at least 30 min. Then the person on the phone was arrogant and off-putting.
They never care about customers.

Application process was straight forward and digital. CS on the phone was always helpful. Converting IKEA shopping into a 0% interest plan was easy.

Trying to get Ikano financing for Ikea...absolutely useless. My address is not listed on their website/app despite being on the Royal Mail database. Have called Ikano and all they can say is wait till the database is updated with no time frame. Being told wait another 14 days and try again is not an answer, they can't even tell me when they update their address database, they tell me to log a complaint which will take 8 weeks to come back to me or while I have no furniture and get told sorry nothing we can do to help you. I have the bank confirmation, my bank accepted my address, and other smaller online retailers can see it but not this Ikano bank.... useless useless

Trying to get Ikano financing for Ikea kitchen...absolutely useless. My address is not listed on their website/app despite being on the Royal Mail database. Have called Ikano about 15 times over the course of 5 weeks, with no action at all and being sent down multiple dead ends. Its such a simple thing that needs fixing yet literally no-one seems to be able to understand it or do anything about it.

Poor customer service, don't event bother with writing any emails.

Terrible bank. Huge amounts of paper over paper mail, spam regarding constant offers to take more credit. Customer service is not empowered or trained well. The connection between my main bank account and Ikano broke off - why? Nobody knows, all the other scheduled payments from the main bank worked normally. After 5 calls to their CS over 1.5 months and different statement each time, the issue is still not resolved.

Alternatively, if you call the IVR and pick the wrong product, they tell you to call again instead of transferring you...