Iliad Reviews 

I had the worst experience with Illiad. I tried to recharge my monthly pack manually. The amount has got debited from my account and I got the receipt too for the same. But still I am unable to use my mobile data and it has been more than 15 hours after I did my recharge

Got a SIM at a Mall with an online Kiosk only for them to tell me that my registration at their online Kiosk was not valid. I got the phisikal SIM but am unable to activate even though I paid for it and they said everything was ok

Very bad services. We pay for internet conection in house ten days ago. An operator came without everything he needs to make the conection. After that, they reshedule us tree times but nobody came and we have been waiting in vane.

Cheap and reliable, not the fastest but you cannot beat the price

I've been trying to publish this review for 20 minutes because of Iliad's internet speed and service. That's all you need to know.

I love iliad. they have been so good with my sim cards and they all speak english for an expat living in italy and traveling around europe. They are always helpful and they fixed my internet issues i was having with home internet with vodafone who have been awful in providing any customer support. Iliad is way way cheaper too in comparison to all other telecommunications. Their systems work and I never have to stress that i cant get connectivity

I'm an expat running a business in Italy. I moved to Iliad Business from Wind because of coverage problems. I was actually blown away. The SIM arrived the day after, and the number ported the day after that. The coverage is spectacular. With Wind, I only rarely saw the 5G indicator on my phone, and now I get 40 Mbit/s out in the middle of nowhere. The online control panel is clear and no-nonsense, where Wind was a mess of trying to hide what you were really buying (and trying to sell insurance etc in order to milk customers). The customer service did everything they said they would post-sale (e.g. an email typo had to be corrected). I picked Iliad because they were the only phone company with more than 1 star reviews. I was positively surprised with how professional and available they were, and I'm mystified by some the negative reviews. I feel like I went with the right provider, and now we're moving the rest of the business over.

All’esselunga di Biella ho trovato Filomena super top, disponibile, gentile, professionista!

In the past, I have enjoyed using their services however his last experience where they basically took €70 from me and now 90 and still not providing me with any service it’s weird because I’ve had two Sim cards with them for over six years and every time I get a new card, I must verify myself again But calling for assistance is futile and going to any of the kiosk is futile so I’m looking for a carrier now

1 Megabit in download... 5G....
Si connette al server di Siena ed io sono in emilia
Peggior internet mobile mai avuto in vita mia

Do NOT Trust this company. ILIAD IS A SCAM!!!
Iliad offers are a complete lie!!! Despite having more than 3 Months worth of credit they cancelled the service.

WALK AWAY OR LEARN A LESSON. The choice is yours.

Ciao ero all' esselunga di Biella e ho incontrato l'assistente Iliad Filomena, gentile, simpatica, educata e professionale.

Complete scam - they told me at the airport it was a one time sim card and I've been on a subscription ever since that I can't cancel no matter what I do. I've reached out multiple times. Followed cancellation procedures on their website multiple times. Incredibly predatory business.

My father have bought sim card in Napoli, Italy at the end of last year. He speaks English and spoke with salesman in English. Specifically he said that he needs card only for one month. So the salesman provide him sim card. Four months passed and still Iliad charging their services. I went to this website to cancel service. For that you need to enter IBAN and BIC data. So i entered all necessary data and have received message: "Gli IBAN domiciliati in questo paese non sono autorizzati."
It is looks like scam from first contact with the salesman til operation of website. Moreover my bank cant resolve issue and said to deal with the Iliad directly.

In order to cancel subscription user have to do it through:
- personal account on official website = which does not work.
- send fax or buy post mail = this sound like a joke. There is no email service for this.
Degree of complexity to experience cancelation of subscription feels same as to watch how Frodo (from Lord of the Rings movie) returns the ring to Mordor.

Since i was not able to use their services (I didn’t have Italian ID or passport but i have codice fiscale) and i cancelled subscription on the same day I payed for services. I also asked for refund through offical way (fax) and they still haven’t refunded me the money after half a year. And they are not really responding over official accounts they have because i asked what happend to my refund and did not get an answer. They only answered i should ask through fax. But since i aready paid for fax one time and my complaint/refund didn’t go through i will not do it again. I will consider getting legal action.

Impossible to cancel their services. They are still charging my card even after I cancelled my subscription and I have sent back their router. Don't ever trust them with your credit card.I contacted them several times and they were refusing to speak to me in English. Then I went to their physical shop ,they said that they were going to return my money but instead they are still charging me.I would never choose that company again

I am trying to finish our contract with Iliad singel a month . We have sent two letters . Always there is something wrong but they don’t tell what . I always have called 6 times . They can ‘t help . There is no one who talks english or understand iT a bit . I tried iT in italian all the time , an italian lady that we know called in our place . They saud her that everything was all right but no way . I am just furious and meanwhile we keep on paying !

Scammers. I bought a tourist SIM card for a month (in the vending machine), and then they withdrew money every month without my consent, although I did not use the services. It is impossible to refund the money, as well as cancel the subscription. The support is not working.

I have tried to cancel my account but still nothing has been done. I asked them when it will be done and the operator at the phone was very embarrassed, because you just cannot cancel. I tried to change plan, but it came out that wasn’t the best for me (just data, no calls even if it costed more) I tried to change again and it’s not possible, so now my phone is now blocked, I can’t call because you cannot come back to the previous plan. As a solution they suggested to change operator and then come back to them. Of course I won’t.