I was having a difficult time getting a car insurance quote from “typical” companies. Saw great reviews online for this store and decided to give them a shot. Carmen was super helpful, answered all of... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Listen I'm going through a claim where my 22 dodge got stolen I wasnt aware of this until I walked out and couldnt find my car. It was sad and horrifying to feel. I have not had not one complaint with... See more
I had a wonderful experience with the service provided with Yaneth, employee at 3415 Irving park location. He was courteous, helpful, patient and went above and beyond. Highly recommend because of se... See more
I've been with Illinois vehicle for 8 years. Everything is excellent. The customer service with the representatives. Each & every one of them are extremely polite, helpful, and over all amazing!
Company details
Information provided by various external sources
Illinois Vehicle Auto Insurance is a licensed insurance agency operating more than 40 retail locations across the Chicagoland area. In business for more than 40 years, we pride ourselves on being the neighborhood store; serving our local communities and helping to keep you and your family protected.
Written by the company
Contact info
2211 Butterfield Rd, 60515, Downers Grove, United States
- 888-449-0170
- info@illinoisvehicle.com
- illinoisvehicle.com
4.6
Excellent
2K reviews
Replied to 7% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Having a hard time trying to get aquote keeps kicking me out
Having trouble trying to get a quote
February 13, 2026
Unprompted review
Thank you Illinois vehicle for always…
Thank you Illinois vehicle for always helping me and calling me to remind myself of my payments! I will always be appreciative and an loyal customer!
October 15, 2025
Maria was very patient with me I feel…
Maria was very patient with me I feel very comfortable talking with her she explained clearly thanks in advance ☺️
October 15, 2025
Lied about the price
Lied about the price . Noticed when I seen the email what I was paying for .
October 4, 2025
Always friendly great rates
September 20, 2025
Great customer service
My experience was great due the representative was knowledgeable about the companies for the type of auto insurance that best suited my coverage and budget. She also sent my proof of insurance while explaining the policy.
August 29, 2025
Carvana cancelled my order
Carvana cancelled my order, I cancelled the policy the same day it was set to start. It’s now been over 5 months waiting on my refund!!!!!
May 23, 2025
Explore your options always a better out come
Learning how to treat customers appreciateing your consumers trusting your process it’s a way better value take your time the consistency of agent being very honest trustworthy and knowledgeable that’s what makes a company grow best experience every this year
August 26, 2025
High rates and should offer more…
High rates and should offer more discounts for like theft prevention and other things
August 7, 2025
The quote I got online wasn’t the same…
The quote I got online wasn’t the same at your office. Your full coverage online was cheap compared to the agency quote, I feel deceived. The agent was calm and explanatory tho but that doesn’t change the fact that you lied online about the price.
August 14, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.