Illutminate Reviews 33

TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Like the others I would give them no stars if I could. Gave me 3 different tracking numbers. said my package was coming from Ireland but then other tracking said China. my PayPal said the company na... See more

Rated 1 out of 5 stars

No do not purchase any products from these imposters. The product took almost 2 months to arrive and I didn't even try to use. Everything on the label was written in Chinese.

Rated 1 out of 5 stars

If I could give negative stars I would!! My leggings arrived 30+ days after I ordered. They were too small so I immediately contacted customer support for a return. They refused to let me retu... See more

Rated 5 out of 5 stars

Received this purchase after a long two-week wait. Packaging was sturdy but could do with some flair. The product itself is decently crafted and offers good functionality. Design is sleek yet practica... See more

Company details

  1. Clothing Store

Written by the company

Our mission has always been to provide a diverse array of high-quality products that cater to every lifestyle and necessity.


Contact info

1.8

Poor

TrustScore 2 out of 5

33 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Poor customer service

I ordered in error the sticker on shelving. Sent an email with 24 hours of ordering to cancel. They indicated it was too late as it already shipped. How is that possible. I have been going back and forth for two weeks and I ended up receiving the product that I canceled. Now I’m trying to obtain a prepaid return mailing label so I can return the unopened package and get a full refund. I don’t think this is going to end well for me. Buyer beware. Customer service sucks. Response is slow. Never again. They make you purchase the freight insurance, then there’s the tax. Product was offered for $19.99 each, spend $39.00 and get free shipping. What a joke!! Total cost was $52.00 after everything was said and done. I refuse to open package as I plan on returning and getting a refund.
Marianne K

March 8, 2025
Unprompted review
Rated 1 out of 5 stars

BEWARE SCAM

BEWARE - ILLUTMINATE IS A SCAM. NEVER RECEIVED THE PRODUCT. AN "UPDATED PARCEL STATUS" SAYS IT WAS "DELIVERED, NEIGHBOR AS REQUESTED" ON 2025-01-30. I NEVER REQUESTED IT TO BE DELIVERED TO ANY NEIGHBOR. THIS COMPANY IS A SCAM - BEWARE

January 31, 2025
Unprompted review
Rated 4 out of 5 stars

Bought this multifunctional set with a…

Bought this multifunctional set with a flashlight included. Quality is decent but doesnt stand out. Design is practical, packing could use improvement for a sturdier feel. Shipping took two weeks, which felt quite long. A bit pricey for the overall experience. Faster delivery would enhance satisfaction.

November 17, 2024
Rated 4 out of 5 stars

I recently purchased a multifunctional…

I recently purchased a multifunctional fishing pliers set with an LED rechargeable tactical flashlight. The combination of tools and flashlight proves incredibly useful. However, at its current price, it would benefit from a more durable carrying case to enhance portability and protection.

November 13, 2024
Rated 5 out of 5 stars

Got a great deal on this…

Got a great deal on this multifunctional set. Pleased with the sturdy quality and durable build. Thoughtful packaging ensured everything arrived safely. Rechargeable feature is particularly useful.

November 8, 2024
Rated 4 out of 5 stars

Picked up this multifunctional tool…

Picked up this multifunctional tool recently. Build quality impresses with its robustness. Design is sleek yet practical. Flashlight offers decent brightness, but battery life could improve. Pliers perform efficiently although grips might benefit from softer material. Overall, a solid choice for outdoor enthusiasts seeking reliability with a minor tweak or two.

November 7, 2024
Rated 5 out of 5 stars

Received this purchase after a long…

Received this purchase after a long two-week wait. Packaging was sturdy but could do with some flair. The product itself is decently crafted and offers good functionality. Design is sleek yet practical, and it shines well in terms of overall quality and utility.

November 6, 2024

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