I've been ordering umbrellas and canopies from them for years, simply because they're so unique and eye-catching. People always ask me where I bought my umbrella or canopy. They say it's beautifully d... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I am an avid walking sticks/canes collector (and user). Over the years I bought many sticks/canes from USA, Ukraine, Ireland China, Taiwan, France and Italy. Without hesitation, I can say that ilMa... See more
What incredible products this company makes! I’ve ordered several umbrellas for myself and as gifts, all very well received. I’ve also ordered two shoe horns. Again, beautiful. I highly recommend them... See more
I ordered a beautiful parasol/umbrella just under 2 weeks ago to Australia. I added embroidery of my initials. I received the carefully packaged umbrella today. This was a very fast delivery time. The... See more
Company details
About ilMarchesato
Written by the company
Il Marchesato is a family Company founded in 1978 in Saluzzo, a tiny town in the North West of Italy, not far from Turin.
The name is after the old name of the area, and it means “The land of the Marquis”, a common way in the ancient times to define places according to the nobles in charge. From the beginning Il Marchesato makes hand made luxury umbreallas, walking sticks and shoehorns with a vast array of high quality materials.
Every single piece is mounted by hand, precious textiles cut by hand, sticks and handles are worked by the family members and porcelain handles painted by local artists working with the Company since longtime. Even the top notches and runners of the umbrellas are mounted and tested internally one by one.
Contact info
Via S. Giovanni Bosco, 6, 12037, Saluzzo, Italy
- +390175248430
- ilmarchesato@ilmarchesato.com
- ilmarchesato.com
4.6
Excellent
1K reviews
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This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 48 hours
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When my umbrella came a gold piece was…
When my umbrella came a gold piece was broken off of it
March 5, 2026
Reply from ilMarchesato
Dear Customer,
Thank you for taking the time to share your feedback, and we are truly sorry to hear that your umbrella arrived with a damaged gold component.
At Il Marchesato, every piece is carefully handcrafted and thoroughly checked before shipment, so it is very important for us to resolve situations like this with the utmost care and attention.
All our shipments are fully insured. Should the package have been impacted during transit, we will of course take full responsibility and ensure a prompt solution. We kindly invite you to contact us at info@ilmarchesato.com
, sending us a few photos of both the external packaging and the product. This will allow us to proceed quickly with a replacement.
Your satisfaction is extremely important to us, and we will personally follow your case to ensure everything is resolved in the best possible way.
Warm regards,
Customer Service
Il Marchesato
Fabulous product!
March 2, 2026
Product is Beaitiful I had several…
Product is Beaitiful I had several rounds with customs, which requested a significant
charge before they would release the package to my address. Nowhere up front did this company reveal the real terms “Price does not include Custom fees.” When I challenged this, they were at best dismissive blaming me and DHL for the problems I experienced.
March 7, 2026
The quality of the umbrella is perfect
The quality of the umbrella is perfect. The delivery was fast. I should also mark the friendly customer -oriented approach. There was a small misunderstanding when I received slightly different umbrella than ordered for a gift, and my husband was not happy to receive different umbrella than he had chosen. So I contacted the company and they answered immediately, despite the fact that it was not working time. I really didn’t wait the answer so fast and was pleasantly surprised. All in all the company took all the measures to take the wrong item back and sent the correct one. I fully recommend this company as they really care about satisfaction of their clients and offer exclusive items of an exceptional quality.
March 4, 2026
The finishing is not good the handle is…
The finishing is not good the handle is rough not smooth for the hand
March 3, 2026
GORGEOUS!!
GORGEOUS!!! Stunning!!!! EXCEPTIONAL QUALITY. Worth every cent and time. Priceless and timeless. Thank you so much!
February 28, 2026
It takes a long time for you to deliver…
It takes a long time for you to deliver and then we have to pay taxes separate.
Iris very complicated and would not recommend because of that.
February 16, 2026
Exceptional workmanship
February 19, 2026
Ordered a walking stick for my…husband
Ordered a walking stick for my husband’s birthday-I haven’t given it to him yet but I know he will love it. Quick service and packaged well. Arrived with no damage. Thank you!
February 17, 2026
The product quality was very good and…
The product quality was very good and consistent with the photography on the site. Saving up for another one.
February 10, 2026
its to small should be taller like on…
its to small should be taller like on the picture,and chain is to cheap
February 10, 2026
Reply from ilMarchesato
Dear Kenneth,
We are sorry to read your 3-star review and to hear that the product did not fully meet your expectations.
We would like to clarify that the length of the product is always clearly specified in the description of each item on our website, and the piece you received corresponds exactly to those indicated measurements.
Regarding the chain, it is not a low-quality component: it is a fully welded chain, designed to ensure strength and durability, and finished with 24k gold plating.
Should you wish to proceed with a replacement or any modification, please feel free to contact us directly and we will be glad to assist you.
We remain at your disposal.
Kind regards,
Il Marchesato
Great umbrella
February 12, 2026
The umbrella is beautiful
The umbrella is beautiful. I was however surprised that I was charged an additional $80+ fee for transport/shipping into the US. I thought all shipping was included in my quoted original price.
February 10, 2026
Reply from ilMarchesato
Dear Customer,
Thank you for your review. We are pleased to hear that you found the umbrella beautiful.
We would however like to clarify the point regarding the $80+ charge mentioned in your review. This amount was not related to shipping. The transportation from our workshop in Italy to the United States was fully covered by us.
The amount requested by DHL refers to import duties and taxes applied by the United States government on goods entering the country. As indicated in the payment receipt issued by DHL, these are customs duties, collected by the courier on behalf of U.S. customs authorities.
This information is clearly stated in our Delivery Rates Policy and is also specified during the checkout process, where it is explained that international orders may be subject to local import duties and taxes depending on the destination country.
While these charges may not be pleasant, they are government-imposed taxes and therefore completely outside of our control, which means they cannot be included in the product price.
Thank you again for your feedback and for choosing our craftsmanship.
ilMarchesato
Tariffs added $40+ to cost of product
Tariffs added $40+ to cost of product, in addition to shipping.
February 5, 2026
Reply from ilMarchesato
We are sorry to see a rating based on customs duties applied in the destination country, rather than on the umbrella itself or the service provided by our company.
The amount mentioned refers to import duties requested by customs authorities when the parcel enters the country. These charges are not set by us and are collected by the courier on behalf of local customs.
As indicated in our Delivery Rates Policy, international shipments may be subject to duties or local taxes depending on the destination country:
https://www.ilmarchesato.com/pages/delivery-rates
For clarity, we cover the shipping costs from Italy for orders over €239, while customs duties are determined exclusively by the destination country’s regulations and remain outside our control.
ilMarchesato
I truly can't give a review personally
I truly can't give a review personally, but after reading the bad reviews I regretfully am going to pass on purchasing your product due to unhappy customers.
I just don't want to be that person that orders an umbrella and then when it arrives I'm not happy with it and not being able to get a full refund instead of a gift certificate.
March 4, 2026
Unprompted review
Reply from ilMarchesato
Thank you for your comment.
However, we would like to clarify that your review is not based on a direct experience with our company or our products, as you explicitly mention that you decided not to place an order.
For many years Il Marchesato has proudly handcrafted umbrellas in Italy and served customers all over the world, receiving thousands of positive reviews from clients who appreciate the quality, craftsmanship, and service behind our products.
We would also like to correct an important misunderstanding mentioned in your comment. We do not replace refunds with gift certificates. When a return is eligible under our policies and international consumer regulations, the refund is issued directly to the original payment method.
The only items that cannot be refunded are gift cards and personalized items, which is a standard international policy clearly stated in our terms and commonly applied in e-commerce.
For this reason, we believe it is important that reviews reflect real purchasing experiences, so that other customers can rely on accurate information when making their decisions.
ilMarchesato
Have ordered many items from…
Have ordered many items from iLMarchesato and all of them are amazing and beautiful. Great customer service.
February 4, 2026
Beautiful products made with very…
Beautiful products made with very high-quality and attention to detail
February 3, 2026
It was all so beautiful no problems…
It was all so beautiful no problems with nothing
February 3, 2026
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