I LOCK IT Reviews 16

I purchased an iLockIt in November 2025, and by April 2026, barely five months later, the motor has completely stopped working. For a lock priced at €259, that lifespan is simply not acceptable.

Beyond the hardware failure, the day-to-day experience has been frustrating. If the color button was accidentally touched before using the app, the lock would enter a fault state, flash red, and become unresponsive until the timeout cleared, leaving me standing outside waiting for no good reason.

During winter, the cable mechanism would regularly get stuck, forcing me to manually help it retract just to get my bike unlocked. Not what you expect from a premium smart lock. On top of that, the lock has failed to engage on multiple occasions due to the cable getting stuck on the spool, meaning my bike was not actually locked when I thought it was.

To make things worse, the cable itself has rusted. The part that physically locks the bike is now visibly corroded after only a few months of outdoor use. For an outdoor product at this price, that is a serious quality issue.

At this price point, reliability is not optional, it is the entire product. Either the hardware and software need significant improvement, or the price needs to reflect the current quality. The concept is genuinely promising, but the execution falls short.

I’ve had a very disappointing experience with I LOCK IT. The lock I purchased caused repeated issues over a long period of time. Eventually it stopped working completely and wouldn’t open, which forced me to take a taxi and spend extra money just to deal with the situation.

When I contacted support, I was told the lock couldn’t be repaired. Instead of offering real compensation or a fair solution, I was only given two options: a replacement of the same model or a discount on a more expensive model. I had expected that they would at least deduct the value of my defective lock if I chose to upgrade — but I was told this was “not possible within their internal process.”

It feels like poor customer service when a customer is left with a product that has been problematic from the start, and the time, frustration, and extra costs involved seem to mean nothing.

I will now receive a replacement lock and hope it works better, but overall the experience has been disappointing, and based on this, I unfortunately cannot recommend I LOCK IT.

Great German bike lock.
Not very cheap, but its super cool you can unlock your bike with a phone. Beside that I brought het version with an alarm en GPS tracking. It works great.
Advise: order the paper-paspartoe and look if the lock will fit. The lock barely fits on my ebike, but its okay. Sometimes the locking mechanism hits my spoke.
When ordering, my address (housenumber) did not appear correctly on the track and trace. When I mailed the customerservice about it, I didnt get a satisfying answer. I am glad could change the courier delivery to a service-point.