ImageKit Reviews 53

TrustScore 3 out of 5

3.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

they are wildly unprofessional and will grab money from your account then try to lock you into a contract to get the bill reduced to a normal level...

Rated 5 out of 5 stars

We have a problem about optimizing image in our services. Different size, aspect ratio, CDN will costs us a lot just in implement these things. Not mentioning maintaining it. Imagekit helps us a lot i... See more

Rated 2 out of 5 stars

Good CDN, Worst support. Felt like the support guy, Somesh, didn't want to reply. I have over 2TB resource usage and around 37% of them are "miss" cache daily. I wanted to talk to support, and voila,... See more

Rated 5 out of 5 stars

It is great middleware transformation from original image to custom width height, also reduce the file size, It gave 20GB bandwidth free for everyone without the needs of credit card. Can easily in... See more

Company details

  1. Software Company

Written by the company

ImageKit's real-time media processing APIs and Digital Asset Management platform help tech, marketing and creative teams to deliver, manage and collaborate on media assets at scale. Trusted by over 150K developers and 2,000+ high-growth businesses in 80+ countries, it streamlines the media lifecycle on one platform for a seamless visual experience. ImageKit offers: - Real-time Media Processing: Deliver perfect images and videos on websites and apps in real time with a unified URL-based API with 50+ transformations, intelligent format optimizations, and compression. - Adaptive Bitrate Streaming: Deliver a native Youtube-like streaming experience that adapts to your user's network - Media Personalization: Personalize and create dynamic videos and images at scale with ImageKit's real-time, URL-based Layers transformation API. - Fast global delivery: Deliver high-quality images and videos tailored to the user's device and bandwidth with our integrated CDN. - Digital Asset Management (DAM): Central hub for digital assets like product images, banners, and social media posts to efficiently manage, search, and collaborate with internal and external stakeholders. - Seamless media workflows: Build custom front ends & integrations with your apps, CMS, PIM, and other systems using powerful APIs and plugins


Contact info

3.1

Average

TrustScore 3 out of 5

53 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Review update

I am extremely happy with Imagekit. I had a slight issue but support jump in immediately and sorted out the problem for me. Now it works like a charm again.

May 9, 2026
Unprompted review
Rated 2 out of 5 stars

Worst support.

Good CDN, Worst support. Felt like the support guy, Somesh, didn't want to reply. I have over 2TB resource usage and around 37% of them are "miss" cache daily. I wanted to talk to support, and voila, Somesh guy wasn't replying after sending me two messages and just vanished.

September 4, 2023
Unprompted review
Rated 1 out of 5 stars

there is no support to help you

Better for you not to have any problem to use their tools. Unfortunately there is no support to help you. They almost never answer, and have no desire to help you, especially if you start with a free first plan. it's sad

August 23, 2022
Unprompted review
Rated 5 out of 5 stars

Get a lot for free

Advantages:
You get a lot for free. The free plan includes 20GB of bandwidth, free CDN, and unlimited transformations, which is more than enough for many small websites. Their API is pretty easy to use and they support tons of image manipulating functions (I only use the basic ones like crop, resize, blur, and image optimization based on the client's network and screen size).

Disadvantages:
Sometimes, cropping leaves out important details at the edges. The documents are quite hard to find, they scatter across some sites. Maybe they should centralize these documents to one site like Laracast. Also, they should provide more screencasts since some features are not easy to implement.

Note:
They provide support for videos now, but I haven't tested it out yet, so I can't say for sure how well is it.

September 5, 2021
Unprompted review
Rated 5 out of 5 stars

Awesome

Has a lot of features including lazy loading, image manipulation and optimization to increase your website page speed.

August 23, 2021
Unprompted review
Rated 5 out of 5 stars

I am so glad that I choose ImageKit, over the competitions

Everything is simplified and easy to use. You can upload images to Dashboard and link them to the WP website or you can install their plugin and optimize all of your images directly on the website. The support is always there and it's very pleasant to speak with.
I will love to had some automated assistant to guide me for the best optimization choice.

August 19, 2021
Unprompted review
Rated 5 out of 5 stars

Great Image CDN with Image Optimizations for Performance

I was searching for a proper cdn specially for Image performance for web and stumbled upon ImageKit.io. I was really astonished by the performance with auto image optimization and image conversion to webp format for faster delivery. There are several features like image responsiveness for mobile screens. Also, setup was really easy and ultimately loved the service.

July 28, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look