I shipped a pair of loafers from Nordstrom US and instead received car spare parts. When I brought it up with customer service they insinuated that I could have switched the package myself. No accou... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
They are really great in terms of purchasing on your behalf but if the website doesn't accept their Kenyan credit cards, they'll charge you $5 for every $100 they transfer to the US. It's understandab... See more
I had difficulty processing payments as the instructions in your Imail Kenya personal account requires one to make payment through Mpesa or DTB. Paybill completely didn't work. DTB worked only to be... See more
I sent several boxes containing books I value very much and kitchen utensils. Unfortunately it seems they arrived to your company in a worn out box. Jon called me and assured me that everything inside... See more
Company details
Written by the company
Ship anything from USA to Kenya by air with our discounted shipping rates and track your parcels online.
Contact info
4901 13th Ave S #1013, 58103, Fargo, United States
- imailkenya.co.ke
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The company has a simple yet effective…
The company has a simple yet effective system of letting the customer track the parcels received and those shipped out.
They do provide a dangerous goods…
They do provide a dangerous goods certificate when you're shipping chemicals and that makes it easier to clear goods on your own. The paperwork was done very well and our agent did not have a hard time clearing our chemical shipment
This is a great alternative to…
This is a great alternative to expensive shipping companies like DHL that are keen to overcharge you on taxes on top of hefty shipping fees. I don't know how they do it but it clearly solves a lot of problems for me.
The consolidation done by the company…
The consolidation done by the company really saves you money and I guess saves them money too. It's very good packaging and you get your goods in a timely fashion
Service has been very reliable when it…
Service has been very reliable when it comes to shipment of goods. Communication with the US side was very responsive and that increased the level of convenience we got
Instead of receiving too many small…
Instead of receiving too many small items, they just pack them into one box or sealable bag and deliver. Quite commendable
When it comes to the purchasing with…
When it comes to the purchasing with M-Pesa, it works very well. Amazon normally refuses my Kenyan card for some reason so had to ask these guys to buy for me. They didn't charge me anything
Needed a box picked up from Boston and…
Needed a box picked up from Boston and shipped to my sister in Kenya. They were willing to work with the time frame, when I'd be home. It took more time than expected but everything was in perfect condition
Been shipping with this company from…
Been shipping with this company from January. It is worth noting that they haven't increased rates even as other companies rushed to take advantage of the covid situation and that's great since there is no need to take advantage of such a situation. Being like the kind landlord and taking care of your customers is the way to go
The prices are fair and transparent
The prices are fair and transparent. I did not get a heart attack when the invoice came. It was as had been quoted. It's good that they let you know the cost upfront, before the goods ship out
I sent several boxes containing books I…
I sent several boxes containing books I value very much and kitchen utensils. Unfortunately it seems they arrived to your company in a worn out box. Jon called me and assured me that everything inside was fine but I'd have to buy boxes for the repackaging which would be done for free. I can confirm you kept your word and receiver in Kenya assured me goods arrived in good condition
Very well capable of shipping large…
Very well capable of shipping large cargo by air. Pallets from California had been shipped to them and the goods were loaded on the plane within days
I can say quite well that I got my…
I can say quite well that I got my packages and nothing was missing or damaged.
There were no adventures
There were no adventures. Process was straightforward. Prices were as quoted. Progress was also well updated.
Excellent when it comes to expedited…
Excellent when it comes to expedited cargo. I used them to ship some disassembled car seats but were delivered a bit late. Condition was pristine though so I'm very happy about that
Good One
Shipping from the US has been marred by lots of corona virus delays but finally I got the notification of packages being in Kenya. I'm very happy
Courier delivered the box today
Courier delivered the box today. Very happy customer
This is a great option for shipping…
This is a great option for shipping goods to Kenya if you don't want the hustle of dealing with Customs on your own
I do not ship as often from the US but…
I do not ship as often from the US but I decided to try out the company anyway. They have very good IT systems in place especially when it comes to package notifications and invoicing
Quite Economical
If you don't want to spend all your money with Kenyan Customs, it's quite economical with these guys. Price was great
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








