iMask Official Reviews 1,622

TrustScore 4 out of 5

3.9

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Company details

  1. Health & Medical

Written by the company

Mascherine protettive IMASK


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

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Rated 2 out of 5 stars

Not easy to use

It is not easy to use as I thought and very hot and uncomfortable for me. I do not have the original packaging, may I please return if I re-package? I’ve only used a few times to try to get used to it and see if I like it,

July 19, 2023
Unprompted review
Rated 3 out of 5 stars

The mask itself is good...but it still…

The mask itself is good...but it still fogs my eyeglasses...I'm asian...thus the not so pointed nose...the metal nose clip can be adjusted but the tip is too hard that if i try to press it against my nose bridge for a better seal, it hurts. I've been wearing this everyday for the past couple of weeks, overall, it is a good everyday mask.

December 13, 2021
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Reply from iMask Official

Dear Customer,
as you may already know, fogged-up eyewear happens when warm breath escapes from the top of your mask and lands on the cooler surface of your lens. When putting on your mask, try to adjust the flexible clip as much as possible to fit the shape of your nose, then rest your glasses on top. To avoid nose pain you could fix a thin stripe of medical tape between the bridge of your nose and the top of your mask.

Rated 1 out of 5 stars

Worst experience ever!

No answers, big and heavy masks, noisy like a truck. Unwearable. No refund.
Shame

September 1, 2021
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Reply from iMask Official

Dear Customer,
Thank you for bringing that to our attention, we are sorry to hear you’re not happy with our product. Regarding your request we didn't receive any email or chat message, in order to understand your situation better and see if there’s any other way we can help plese use the contact form on our website (CONTATTI), we assure you all of our support.

Rated 5 out of 5 stars

This was the quickest most efficient…

This was the quickest most efficient order I have made on-line! Delivered so fast I was shocked. Ordered for my daughter who lives in Zambia.
Thank you iMask
Margarette

March 25, 2021
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Reply from iMask Official

Dear Margarette,
Thank you for your review and your kind words of appreciation.

Rated 3 out of 5 stars

No tracking and tracing

No tracking and tracing. Transport for Europe to expensive ! Because of the huge price a lot of friends did not orderd the masks....

November 25, 2020
iMask Official logo

Reply from iMask Official

Dear Customer,
Although we do our best to ensure you the best possible price, we regret that shipments abroad are still expensive as reported.

Rated 5 out of 5 stars

Great Mask

I’ve bought the Imask 2 for me and my kids and is really one of the best masks I’ve ever tried. Easy to clean, comfortable and the kids loved them.

October 12, 2020
Unprompted review
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