Best customer support. True Legends. They have a product that delivers. Thankyou Customer Support Legend Lucas **Crowd goes wild** . He really is a legend. What a guy.. Thankyou for amazing sup... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Support team were patient and helpful as they informed me how to look for some lessons from a CD which I had manually added using iTunes many years ago. My iPod did not register these as separa... See more
I've had many questions over the years I've used iMazing. Their tech support would respond almost immediately with the clarification I needed and tips on how to resolve my specific issue or the rea... See more
Where Apple has ‘dropped the Ball’, Imazing has picked it up and run for a Touchdown! ❤️. Eg I can now backup my iPhone to my External USB Drive❤️ Also , eg my friends ITunes PC Playlists , that IClo... See more
Company details
Written by the company
DigiDNA is an independent software developer incorporated in 2008 under the name of DigiDNA Sàrl in Geneva, Switzerland. From this quiet city nested near the snowy Alps, we write software with the pride and precision you'd expect from Swiss craftsmen. Our desktop software DiskAid was the very first iOS file transfer tool. It quickly became a reference, loved by millions. In 2014, we rebranded our flagship product ‘iMazing', to better reflect the iOS management powerhouse it had become.
Contact info
Boulevard des Tranchées 4, 1205, Geneva, Switzerland
- support@imazing.com
- imazing.com
4.7
Excellent
6K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
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Quick and accurate help
January 1, 2026
Fast solved license issue
First Time I needed help about a licence issue, and in less a Day i had solved by Lucas (Thank You).
December 31, 2025
Excellent Support from iMazing
Very good experience with iMazing. Had some initial difficulties. The support team were very responsive and supportive, which resulted in a successful outcome. Thank you
December 31, 2025
very interesting app
December 31, 2025
One of the best
One of the best iOS device managers I have seen..Truly amazing and worth every penny..With its great features and user interface imazing makes the best in the market… go for it 👍🏻👍🏻👍🏻
December 29, 2025
Very responsive to any problems that…
Very responsive to any problems that may come up within a day or two. This program manages the iPhone far better than iTunes.
December 29, 2025
I had a problem with my software
I had a problem with my software. After I asked for support and got even on a sunday a very fast answer. The service people were able to solve my problem fast.
I`m glad and thankful that my problem could be solved so quick.
December 28, 2025
Easy license trasfer to new phone
Been using iMazing for awhile. Recently purchased a new iphone and customer service quickly responded over the Christmas Holiday to transfer my software license to my new phone. Great service and a great product!
December 27, 2025
Lucas responded the day after…
Lucas responded the day after Christmas. He was very thorough explaining how I can delete my iMessages on my phone after I downloaded them onto my PC.
His email tone showed that he takes his customer support role seriously.
December 26, 2025
Great company I’ve been a long time
Great company I’ve been a long time. Customer never had a problem always had courteous, fast service plus the product is incredible.
December 10, 2025
Fast and friendly Support
December 25, 2025
I was reinstalling the software and…
I was reinstalling the software and needed to reset my license. Customer support representative Michael was very prompt with resetting the license. The whole process was smooth and efficient thanks to his support. Excellent customer service!
December 23, 2025
Only seconds to convert 1300 pages of iMessages to word text
After having to purchase an external drive for the original backup due to insufficient space...the product exceeded my expectations!!! One click to copy 1300 pages of texts and 1600 attachments was done in mere seconds!!! I love how the attachments were labeled and easy to "insert" into the word text file...would have been nice if it all happened simultaneously without having to drag each attachment into the word text file but pleased I have captured everything I wanted to!!!
December 23, 2025
The customer service department of iMazing
The customer service department of iMazing is absolutely wonderful. From the time I purchased iMazing, I have received prompt support within less than 24 hours of messaging them. After more than 1 and a half years, I reached out to them and they were absolutely amazing in giving me all the needed information that I requested.
December 5, 2025
The team responded very swiftly to my…
The team responded very swiftly to my request.
December 14, 2025
Bad pricing model
Greedy company owners, they require a very expensive subscription now for something that should be native in MacOS.
December 21, 2025
Unprompted review
Reply from iMazing
Thank you for sharing your feedback.
We understand that paying for third-party software can feel frustrating when similar capabilities are expected to be built into Apple’s ecosystem.
Apple’s native tools and iCloud do not offer features such as backup snapshots, selective restores, or fine-grained access to device data. The same applies to local data transfers on macOS, where Apple does not provide user-controlled tools comparable to what iMazing delivers. Building and maintaining these capabilities requires sustained engineering effort to keep pace with Apple’s platform evolution.
We aim to offer strong value and remain competitively priced among solutions addressing these needs. That said, value is subjective, and we’re sorry if iMazing didn’t meet your expectations.
Our support team is always available at https://imazing.com/contact
Thank you again for your feedback — we’ll follow up as soon as we have your reply and will do our best to make things right.
Been using iMazing for awhile now and…
Been using iMazing for awhile now and love the app.
December 19, 2025
Just buy iMazing; you won't be disappointed...
iMazing itself is truly wonderful. Basically, a "must have" for your iPhone and a "want to have" for your iPad. I also had the pleasure of experiencing their excellent customer service. So, a great product and a great company.
December 19, 2025
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