imoo Reviews 

283
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent build quality and performance of the smartwatches, noting reliable GPS tracking, clear voice and video calls, and essential safety features that provide parents with great peace of mind. People also frequently mention how easy the setup is, alongside a helpful and responsive customer support team. Some reviewers were not happy with certain aspects, mentioning occasional drawbacks such as devices failing to work properly, a limited software experience with missing basic features, or minor instances where the location tracking was temporarily inaccurate during early daily use.

What people talk about most

Quality

Users describe positive interactions with quality, highlighting that the watch feels sturdy, durable, and... See more

Customer service

Consumers find customer service to be positive, highlighting that the team is very responsive, helpful, and... See more

Location

Reviewers highlight positive aspects of location, noting that the tracker is spot on and gives great peace of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I LOVE the IMOO SMART WATCH Z3 — it’s the perfect smartwatch for a 9-year-old. It has calling and video calling, real-time GPS tracking, and an easy touchscreen that kids can use without any trouble.... See more

Rated 5 out of 5 stars

We loved Z1 imoo watches. I bought 2 for my kids. And instead of buying them mobile phones, we can now reach each other and give them somehow freedom and independence in going to school. I also can t... See more

Rated 5 out of 5 stars

We’ve used Imoo watches for years, starting with the Z1 and now upgrading to the Z3 for our 9‑year‑old. The new model is faster, clearer, and noticeably more robust — perfect for everyday kid life. We... See more

Rated 5 out of 5 stars

This is our first purchase with imoo and we are very impressed with overall performance and quality of the product.we bought it our 10 yr old kid and call quality is excellent.setup was easy n seamles... See more


Company details

Written by the company

imoo Watch Phone is a pioneering brand focused on creating innovative, child-friendly smartwatch phones designed to keep kids safe and connected. Our mission is to empower families with secure, easy-to-use wearable technology that bridges communication between parents and children, providing peace of mind and fostering independence. At imoo, we specialize in watch phones crafted specifically for children. Our devices combine the latest advancements in safety, GPS tracking, and real-time communication to offer parents a reliable way to stay connected with their children. Each watch phone is equipped with features like two-way calling, location tracking, and customized parental controls, ensuring both security and functionality. imoo Watch Phone is dedicated to using technology responsibly to foster a safe and connected world for families. We are committed to delivering high-quality products that meet the needs of today’s parents while encouraging children to explore and communicate safely.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

283 reviews

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No recent history of asking for reviews

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4.6

All reviews

(283)

95 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing smart watch!

Amazing smart watch that’s ideal for young people to give them some independence. Lots of cool features; chat, phone, video calls, pictures, step tracker and the gps gives me peace of mind. Imoo, have been extremely helpful and I would highly recommend them for the go to smart watch.

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent purchase

Purchased for our son. Great customer service and communication. The watch is fabulous and was easy to set up and use and has all the functions we require.

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

Really great option for kids who are…

Really great option for kids who are too young for a phone but want to be able to keep in touch with parents. Easy set up and call and video quality is great. GPS tracker is also really useful to keep track of where kids are when out playing.
Also find security features like blocking unknown callers great.
Customer service via WhatsApp was also really efficient and helpful. Highly recommend!

July 27, 2025
Unprompted review
Rated 5 out of 5 stars

Great watch !

Great watch I bought it through Amazon and my daughter is very happy with it
It’s easy to use and light on the hand
Imoo customer service are very kind as well !
Highly recommend

July 10, 2025
Unprompted review
Rated 1 out of 5 stars

Watch never arrived. Bought on imoo website

Bought Z7 from UK imoostore.

The watch never arrived but delivery status says it's delivered by Amazon. Only option was to email IMOO and the response they gave is get in touch with Amazon. Amazon is unable to find the order number or tracking number. No one to speak to now.

Was it a fraud? I don't know what happened but seems I have lost my money. What WhatsApp number people are talking about I don't have a clue as their website has no such details.

July 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer support

Great customer support. WhatsApp to contact them directly, they send pictures to help with explanation.
I have this watch for both my son and daughter and I picked this seller due to the amazing support hence I went back to them. Great watch, GPS, message and call kids. Love it

July 7, 2025
Unprompted review
Rated 5 out of 5 stars

Imoo S7: Great quality

I bought my son the Imoo S7 watch about three months ago. It arrived earlier than expected and since it's arrival it has been a wholly positive experience.
We've previously tried several phone watches but the Imoo S7 was the first which could offer great quality video. The sound quality is also better than any other watch we have tried and the tracking is accurate and reliable.
It is great my son can now ring me at any time and reassuring I can always know where he is.
He loves it because it allows him to contact (approved) friends. One thing we use it for a lot is so he can message me to tell me whether he wants to walk home from school alone.
If you are looking for a watch to allow you to keep in contact with your kids while allowing them to feel they have gained some independence, the S7 is the watch to buy.

July 11, 2025
Unprompted review
Rated 5 out of 5 stars

All the best combined in the imoo smart watch

We own three imoo smart watches for our three children and are very satisfied. Long life battery and the charging process is very fast. The GPS tracking is very accurate. The watch is robustly built and easy to use. You can control everything with the app, including school mode. It has a good camera and supports good-quality video calls.

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

I’m absolutely thrilled with our imoo…

I’m absolutely thrilled with our imoo watch! 🌟

The location tracking is incredibly accurate — I always know where my child is, and that brings me such peace of mind. Setting everything up was surprisingly easy and smooth, even for someone who’s not very techy.

I was a bit worried at first that the watch might look too bulky on my 7-year-old’s wrist, but I was wrong — the design is super sleek and kid-friendly. My child figured it all out on their own from the first try! It doesn’t distract them or encourage unnecessary screen time, which I really appreciate — they only use it for its main purpose, which is exactly what I wanted.

So many of my friends have already asked me where to get one — I’ve probably sent over 10 referrals in just two weeks!

I highly recommend it to any parent looking for something practical, reliable, and kid-appropriate. imoo really nailed it! 💜

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Strongly recommended

Strongly recommended. The camera quality is excellent, calls and video calls are crystal clear, and the GPS is highly accurate. I’m very pleased with this purch

June 25, 2025
Unprompted review
Rated 5 out of 5 stars

Imoo watch is awesome

Imoo watch is awesome. We found trouble locating the device, even though all was well with the SIM card, hopefully all is okay now.
Tech support and customer service are really helpful.
I'd recommend the IMOO WATCH to everyone with little kids! My daughter loves it.

June 14, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent aftersales service

My experience was great because of the aftersales service. I had a small issue with one of the accessories that came with the watch but the day after I received the watch, imoo messaged me to see if I was satisfied. I told them about the accessory and immediately they sent out a replacement to my liking.These watches are fantastic. My three kids having been using them for years to keep in touch with me via the app. But when imoo released this lovely white and rose gold colour this year, I finally decided to wear one myself as it is much easier and more reliable than using my mobile phone. It is difficult to find this colour at the momen as it is new so I was very happy to find it discounted on the imoo website. Thank you imoo!

June 5, 2025
Unprompted review

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