Imove Homes Reviews 4

Scummy company that hire heartless scum I hope you go out of Business

Having rented a property through this company as a student, and been told that all maintenance and services would be arranged by them, we are extremely unsatisfied by how we have been treated by this company. When we first moved in, having told them all 6 of us were coming to move in on the first day, they claimed they were unaware of 2 people moving in and had not had the rooms ready for them. Subsequently, upon us complaining that the house was growing black mould (severe enough to irritate asthma), we were told that it was our responsibility for not opening windows and having the heating on (two things we do regularly). The final straw came this month, in which we have only had hot water for 9 days, and every attempt to arrange the fixing of our boiler has been sidelined. We are having to chase up calls we were told would be 'returned shortly' hours after initial contact, it's taking them days at a time to move steps closer to fixing the boiler, and we have not had any formal apologies for being left without hot water or heating for well over a fortnight. The staff here are incompetent, they do not take responsibility for their actions and treat us like a second thought as opposed to their paying customers. We have now reached the point of threatening to withdraw rent payments due to their breach of contract, which specifies hot water and central heating will continuously functional during the rental period, and states that it is their responsibility to have it fixed in a timely manner.

I have rented and lived in a flat, managed by this company,for eight years and if I have had a problem they have always been prepared to listen.

Having lived in the premises for nearly 7 years I have no real complaint. They are a little slow to rectify problems but nothing major. I do feel that, having checked industry standard guidelines, that I should be offered a re-decoration. Guidelines state properties should be re-decorated every 3-5 years. Facilities within their control could be better, such as I have no storage cupboard within the property and one could be built. Separate letter boxes should really be provided. But overall the staff are friendly and efficient.,