Imperial eCommerce Reviews 294

Don’t trust this scam. Imagine you buy a store and the link doesn’t even work or activate? I reach out to the team they haven’t even resolved the issue in 2 plus weeks and instead have stopped replying back. I wouldn’t recommend, instead save the money and do something else with it

Imperial wrote me back and asked me to reach back to them and here was their answer when reached back.

First off read their reply to my review

Dear Jose,
Thank you for sharing your feedback. At Imperial Ecom, we strive to deliver top-quality services and customer support, and it’s clear from your experience that we fell short of this goal in your case.
We would like to clarify that Imperial Ecom is a registered and legitimate business with operations globally, and we are committed to fulfilling our promises to all our customers, round the clock. We apologize if the products delivered did not meet your expectations or if our customer service was not up to the standard you expected.
Regarding your comments about Trustpilot, please know that we do not have control over the reviews posted there or their moderation. However, we are concerned about your experience and would like to make things right.

Could we invite you to contact our customer service team directly at help@imperialecomcom?
We would appreciate the opportunity to discuss your concerns and explore possible remedies. Your satisfaction is important to us, and we are committed to resolving any issues our customers may encounter.

Thank you for bringing this matter to our attention. We look forward to hearing from you soon and hope to find a satisfactory resolution.

Now look at their reply when I try reaching for a resolution

José, what do you want me to say if all you’re doing is calling us ‘scammers’ and leaving bad review

DO NOT BUY FROM THIS FRAUDULENT COMPANY! I bought Niche store + 2 weeks ads management. They promise a 100% GUARANTEED REFUND if you get no sales after a week. I ended up getting no sales after a week and asked for the refund. However they refused multiple times to give me a full refund when it says all over their site "100% Satisfaction or Guaranteed FULL REFUND" or "Our Guarantee: make your first sale within a week or FULL REFUND" Please stay safe.

An excellent experience and an excellent store! From ordering, the team were in touch via email & Facebook Messenger to update me on the progress. When the store arrived, I was amazed by the quality, everything was on point, from the branding to the product. I will happily purchase another store from here, as its well worth the money.

SCAMMERS!!!!! After I paid the service they send me an email after two days that my store is delivered. I didn’t ask for any store. I paid because I wanted my own store to be build. They take two weeks and hundreds of emails and they didn’t deliver anything. They refuse the refund at any cost. Fake advertising in order to fraud people’s cards. Stay away don’t believe they advertise and they reviews.

I had a very good experience. They provided me with my services in less than three days. They helped me also via email where i had the possibility to ask for any questions i had. So for me it was a very good service 10/10

Word of warning

Just want to give a heads up to anyone interested in this company. I went in so excited. I read all of the reviews I could and genuinely thought it looked great! Well, they do not advertise that you are going to have to spend thousands more dollars than the initial bundle. My ads manager said it would be nice if I have 2-4 thousand in cashflow for this venture. This isn't clear until you get on a call with an ads manager and that doesn't happen very quickly. They also convince you to buy more video ads on the call to the tune of 500$. Their refund policy is only 24 hours. Even though i requested a refund within 24 hours, I did not receive it. They will steal your hard earned money. SCAM. Buyer beware.

imperialecom.com does not provide original ad designs—they simply copy and paste existing ads. The so-called "employees" are rude, unprofessional, and uninterested in genuinely helping customers. Their stores don’t actually include products; instead, you're left to find your own distributors to match the items they place in your store, which is not how they advertise their service.

My assigned "ad manager", Simon,keeps promising we'll launch next week but continuously delays while pushing additional services and upsells without actually delivering results. ive attempted to reach out to their "customer service manager" Joe who doesnt seem to care about my unsatisfactory service and has stopped replying to me about the issue. Overall, this experience has been frustrating and misleading. I would not recommend working with them.

I hope no one else fall for this. If you're a small business owner with litte funds this is NOT the company for you. I asked for several tweaks to their services because of my target audience and my budget, before the purchase they promised that everything that I was requesting was possible, with hindsight I can tell you that the only good thing coming out of this gigantic loss of investments was the design of my store. Translatable? No. European suppliers? No. Awesome ads management for 8 weeks? No. Customer service has been great and helpful all the way except for my problems with ads management, that service has been a complete loss! 8 weeks in and not a single ad launched, I've just been fooled to buy more video ads that's never seen the light of day. Since I stated that I can't buy any more ads, neither my ads manager nor customer service answer my messages any more.

I bought a one-product store and within 10hours noticed I made a mistake. So I wrote a refund paper to the 24/7 support team but still havent got an answer yet.
Please dont buy anything its a total scam!!!

Very direct communication between the customer (myself) and the ads manager. Very fast service and genuinely great service and support.

Let me begin by saying I am super happy I chose imperialecom to help me with my store/website. There's no way I could have did everything they did, neither did I want to lol, but I've learned so much in the process. Working with this company has forced me to learn something new and daring. I can say, I am better for it and more confident in myself. Anytime I had any concerns, questions or issues, Sarah was there for me. She always responded in a timely manner. I would definitely recommend this company. 🫶🙌

Imperial eCommerce is one of the best agency I have come across, because not only do they make starting your own Shopify business process easy and smooth. but they also help you with setup the ads, running them and optimized them for better results. And working with my ads manager Mariam so far the journey has been nothing but amazing, she is truly one of the best the level of professional you gonna get when working with her is beyond then what you would have expected. she went above and beyond choosing all the products for me which made the whole process efficient I cannot express how greatful I am to her she deserve to be recognize on her level of professionalism one of the best Sariam.

I tried and failed with a couple of different agencies, losing more than $600+ dollars, but with imperial e-commerce, not only did I make my first sale within the first day of the ad campaign, and I also got guidance and steps through the entire process. I can’t thank the team enough.

I recently used Imperial Ecommerce to kickstart my ecommerce journey, and I couldn't be happier with the results. They helped me choose the right products, create effective ads, and set up my online store seamlessly. Their team is knowledgeable, supportive, and genuinely invested in my success. Thanks to their guidance, my store is now thriving. Highly recommend Imperial Ecommerce for anyone looking to start or grow their ecommerce business!

Imperial Ecom made launching my e-commerce shop incredibly easy. The platform is user-friendly, with intuitive customization options that helped me create a professional, unique store. The modern, responsive templates and integrated features like SEO tools and payment gateways cover all the essentials for running a successful online business. Plus, their customer support is outstanding—quick, helpful, and always available. Highly recommend for anyone looking to start an online store!

Very reactive and professional they answer quickly and help you during the journey ☺️ A big Thank you 😊 You can trust them 100%