Imperial Invest 

Reply from Imperial Invest

Aug 16, 2023

Dear B Green,

We are very sorry to hear about your difficult situation and the loss of your husband. We would like to express our sincere condolences.

We understand your concern and would like to help you with this issue. In order to better assist you, could you please provide us with your account details or any other information you have available to you? This will allow us to investigate and resolve the issue promptly.

We value your trust and strive to provide a positive experience for our customers. Rest assured, we take such matters seriously and will do our best to assist you.

Thank you for contacting us. We are here to support you during this difficult time.

Best regards,
Customer Service

Reply from Imperial Invest

Aug 10, 2023

Dear Dave Kaake,

We sincerely appreciate your feedback and the time you took to share your situation. We take issues like this seriously and strive to handle them responsibly and thoroughly.

First of all, we would like to express our support for the disappointment you have experienced with our company. It is important for us to emphasize that our core values are based on transparency, trust and providing a safe trading environment. Such incidents as you have described are not a reflection of our work.

We need to look into this issue to provide you with a solution that meets your expectations. To do so, we ask you to provide additional information about your account and the specific interactions you had with our team.

At Imperial Invest, we are committed to the highest standards of service quality and financial well-being of our clients. Trading is inherently risky, and it is our duty to ensure that our clients are free from any abuse or misconduct.

Your feedback is valuable to us, and we would like to work closely with you to find a solution that addresses your concerns and restores your confidence in our services. We apologize once again for any inconvenience you have experienced and remain committed to making things right.

Thank you for bringing this to our attention and we look forward to working together to find a satisfactory resolution.

Best regard,
Customer Service

Reply from Imperial Invest

Aug 9, 2023

Dear Nafeez Khan,

We appreciate your review and are sincerely concerned about the negative experience you have described.

We want to assure you that our company places the utmost importance on transparency, honesty and protecting our clients' investments. We understand that the trading industry can sometimes be difficult to navigate and we strive to provide our clients with accurate information and guidance.

However, we feel it is important to clarify that the allegations you have made are not supported by any evidence. We use a comprehensive and thorough process to vet our services and assure you that we have a team of qualified professionals who prioritize the success and safety of our clients.



We genuinely care about the well-being and financial success of our customers. We encourage you to contact us directly to discuss your concerns and provide us with additional details about your recent interaction. This will allow us to fully understand the situation and take appropriate action to promptly resolve such issues.

Trading does involve certain risks, and we always strive to inform our clients of these risks and provide them with the tools they need to make informed decisions.

Thank you for taking the time to share your thoughts. We intend to learn from this experience and work to provide a positive and rewarding trading experience for all of our clients.

Sincerely,
Customer Service

Reply from Imperial Invest

Aug 8, 2023

Dear Hema,

We sincerely apologize for the delay in responding to your concerns.

We understand the frustration that may result from the lack of communication and want to assure you that we are actively investigating this matter to understand why there was a delay in responding to your emails.

To better assist you, please provide link numbers or any other information related to your previous communications. This will help us to locate your inquiries and ensure that your concerns are addressed appropriately.

We apologize for any inconvenience this delay may have caused and assure you that we are taking steps to prevent similar situations in the future.


Thank you for your understanding and we look forward to rectifying the situation.

Sincerely,
Customer Service

Reply from Imperial Invest

Aug 8, 2023

Dear Customer,

We appreciate you sharing your experience with us and sincerely apologize for any inconvenience you may have caused.

Our priority is to provide transparent and reliable services to our customers.

To better assist you, could you please provide us with more details about your interactions with Danielle Blackstone or other contacts? This will allow us to scrutinize the situation and ensure that appropriate action is taken.

Please understand that we are committed to creating a positive shopping environment for our customers and do not condone unethical practices. Your experience is inconsistent with our core values and we intend to resolve this issue to your satisfaction.

We ask that you provide any additional information that may assist us in our investigation. Rest assured, we intend to resolve this issue and take steps to prevent similar situations in the future.

Thank you for bringing this to our attention and we apologize for any concern you may have caused. We are ready to listen to you and take the necessary steps to rectify the situation.

Sincerely,
Customer service

Reply from Imperial Invest

Aug 4, 2023

Dear CPService,

Thank you for bringing this matter to our attention.

We are sorry to hear about your negative experience, and we would like to assure you that we are fully dedicated to addressing any issues you may have encountered promptly and professionally.

To better understand the situation and work towards a resolution, we kindly request that you provide us with more specific information about your interactions with our team. This will help us conduct a thorough investigation into the matter and identify any areas that may need improvement.

As a responsible business, we have strict policies in place to ensure the highest level of transparency and integrity. Rest assured that we will thoroughly interview all employees involved in your case and take appropriate actions if any irregularities are found.

In the world of trading, there are indeed risks involved, and we always emphasize the importance of making informed decisions. Our team is here to provide guidance and support, but we never pressure our clients into any investments they are not comfortable with.

Please be assured that we are committed to resolving this matter to your satisfaction. Our customer support team will be reaching out to you shortly to discuss your concerns further and work towards a solution.

We value your feedback and appreciate your understanding. Should you have any additional information or questions, please do not hesitate to contact us directly.

Thank you for bringing this to our attention, and we look forward to addressing your concerns.

Kind regards,
Customer Support

Reply from Imperial Invest

Aug 3, 2023

Dear Osama Al Bashir,

Thank you for taking the time to share your feedback with us. We are disappointed to learn that you had a negative experience with our platform.

We want to emphasize that we take our work very seriously, and we approach trading with a high level of responsibility. Our goal is to provide our clients with a transparent and reliable trading environment.

We understand your concerns about the initial deposit and the subsequent requests to add more funds. It's important to note that trading, as with any investment, carries inherent risks and potential for gains and losses. Our team aims to guide our clients through the process, and we encourage responsible decision-making.

We regret any misunderstandings or issues that led to your dissatisfaction. We assure you that we do not condone any unethical practices or miscommunication with our clients.

To resolve this matter, we kindly request you to provide us with more information regarding your account and the specific incidents you've faced. Our customer support team is dedicated to assisting you and finding a solution to address your concerns.

Our primary objective is to ensure a positive and satisfying experience for all our clients.



If you wish to discuss this further or have any questions, please feel free to reach out to our customer support team, and they will be more than happy to assist you.

Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in our services.

Best regards,
Customer Support

Reply from Imperial Invest

Aug 3, 2023

Dear Mr. Dan,

Thank you for sharing your feedback with us. We appreciate your honesty and want to assure you that your concerns are important to our company.

We understand that you were dissatisfied with your investment and apologise for any inconvenience this may have caused. It is important to emphasise that trading in our industry involves inherent risks and responsibilities. We always endeavour to be transparent about these risks and encourage our clients to approach their investments with caution and make informed decisions.

We endeavour to resolve any concerns you may have. In order to better understand the exact problem you are experiencing, we ask for additional information about your account and the nature of the difficulties you are experiencing.

Our support team is available to assist you and will endeavour to find a solution that will resolve your concerns. Please feel free to contact them directly and they will promptly assist you in resolving the issue.

Your feedback is very important to us as it helps us to improve our services and ensure a positive experience for our customers.


Thank you for bringing this issue to our attention and we look forward to assisting you further.

Best regards,
Customer Support

Reply from Imperial Invest

Aug 2, 2023

Dear Mr. Deep,

Thank you for bringing your concerns to our attention. We take customer feedback seriously and apologise for any inconvenience you may have experienced.

Your main concern is with the withdrawal process and we want to assure you that we are ready to resolve this issue promptly.

To better assist you, we request additional information such as your account details or transaction IDs. This will enable us to conduct a thorough investigation and take appropriate action.

As with any other business, there may occasionally be misunderstandings or technical issues that may affect the withdrawal process. We want to emphasise that the satisfaction and trust of our customers is our top priority and we intend to rectify any issues that arise.

Our support team is available to assist you and we encourage you to contact them directly.

Thank you for giving us the opportunity to answer your questions. We appreciate your feedback and strive to provide a positive experience for all of our customers.

Sincerely,
Customer Service

Reply from Imperial Invest

Jul 31, 2023

Dear Justin Goold,

Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you may have experienced while interacting with our platform.

We understand the importance of fast and reliable communication and regret the delays you experienced in receiving a response from us.

Our goal is to ensure that every customer's needs are met promptly and efficiently, and we sincerely wish to resolve any outstanding issues to your satisfaction. We value your time and investment and assure you that we will thoroughly investigate the matter.

We are committed to providing a positive and rewarding experience for all of our users and would like to investigate this matter further to understand exactly what issues you have encountered. Could you please provide us with additional information such as your account details, specific dates or incidents to help us identify and address the root cause of the communication failure?


As for our training program, we continually strive to provide comprehensive and informative resources to assist our clients in their trading journey. We appreciate your feedback and it will be taken into consideration when improving our services.

Again, we apologize for the inconvenience and thank you for bringing this issue to our attention. Your feedback is very important to us as we are constantly working to improve our services and provide the best possible customer experience for our clients.

Please feel free to contact us directly with any additional information or questions, and we will do our best to resolve the issue to your satisfaction.

Thank you for your understanding and patience.

Sincerely,
Customer Service

Reply from Imperial Invest

Jul 25, 2023

Dear Consumer,

Thank you for bringing your problem to our attention. We apologise for the delay in communication and understand your frustration.

At this stage, we are servicing a huge number of clients and our team of experts will get back to you as soon as possible!

Rest assured, your investment is important to us and we are committed to providing timely and reliable support to all of our customers. Our team is actively working to resolve any outstanding issues and we will ensure that someone gets back to you promptly.


Please bear with us a little longer and we will do our best to respond to you in a timely manner. If you have any specific questions or additional information, please contact our customer service team directly.

Once again, we apologise for any inconvenience caused and thank you for your patience and understanding.

Thank you for investing in our company and we hope that this issue is resolved to your satisfaction.

Best regards,
Customer support

Reply from Imperial Invest

Jul 24, 2023

Dear Logan B,

We are sorry to hear about the difficulties you are facing, and we appreciate your feedback. However, we would like to request more specific information regarding your experience, as the allegations you've made are not substantiated with specific details.

To assist you better and address your concerns appropriately, we kindly ask you to provide us with more information, such as your account details, any emails or messages exchanged with our representatives, or any other relevant documentation that can help us understand the situation thoroughly.

We take all customer feedback seriously, and our priority is to ensure a safe and reliable trading environment for all our clients. We want to assure you that we are committed to resolving any issues promptly and providing you with a positive experience.

Please reach out to our customer support team with the requested information, and we will begin investigating the matter immediately. Our team is here to assist you, and we genuinely want to find a resolution that meets your expectations.

Thank you for bringing this to our attention, and we look forward to working with you to address your concerns.

Best regards,
Customer Support

Reply from Imperial Invest

Jul 24, 2023

Dear Bhola,

Thank you for bringing your experience with our company to our attention.
As a representative of the business, I would like to sincerely apologize for the inconvenience this has caused you.

I realize how unpleasant this situation is for you and I want to assure you that we take your feedback seriously. We are committed to resolving this matter as soon as possible.

As an honest and responsible company, we hasten to assure you that our specialists will never ask for personal information about you or your bank account details.

In order to understand if your account has indeed been frozen or if there are any problems with it, we ask you to provide us with additional information, such as your account details or any relevant correspondence you have had with our representatives. This will allow us to conduct a thorough investigation and find a suitable solution.

Our top priority is the safety and satisfaction of our customers. We take all feedback seriously and strive to improve our services based on valuable information from customers like you.


We understand that investing involves certain risks and we always strive to create a safe and transparent trading environment for our clients.

Thank you for entrusting us with your investment and we are committed to providing a positive experience for all our valued clients.

Best wishes,
Customer Support

Reply from Imperial Invest

Updated Jul 17, 2023

Dear Jacklin Thankachan,

Thank you for taking the time to share your concerns with us. We understand the seriousness of your allegations and would like to assure you that we take them very seriously.

Firstly, we would like to sympathise with your negative experience and assure you that it does not reflect the level of service we endeavour to provide. We understand that delays in withdrawals can be frustrating and we apologise for any inconvenience you have experienced as a result.

In response to your comments, we have conducted a thorough investigation into your specific case. However, we were unable to locate your account based on the information provided in the feedback. There may be a misunderstanding or confusion about the details. We request that you contact our support team and provide your account information, including all relevant transaction details, so that we can investigate further and assist you in resolving the issue.

Regarding allegations of fraud and attempts to obtain debit card information, we assure you that such actions are in direct violation of our company policies and ethical standards. We have strict security measures in place to protect our customers' personal and financial information. We urge you to provide any additional information or evidence to support your allegations as this will assist us in our investigation.

As a responsible broker, we recognise that trading involves risks and we always strive to provide a safe and transparent environment for our clients. We are constantly improving our processes and systems to ensure the highest levels of customer service and satisfaction.

Once again, we apologise for any inconvenience and disappointment caused. We sincerely appreciate your feedback and assure you that we will do our best to address your concerns and find a satisfactory solution.

Thank you for your understanding and co-operation.

Customer Service

Reply from Imperial Invest

Jul 10, 2023

Dear Tushar Nagar,

Thank you for bringing your concerns to our attention. We apologize for any delay or lack of response you have encountered during your withdrawal process. Providing timely and efficient customer support is of utmost importance to us, and we strive to ensure that all inquiries are handled promptly.

To assist us in resolving this matter, we kindly request that you provide us with additional information regarding your account and the pending withdrawal. This will enable us to investigate the issue thoroughly and take appropriate action to resolve it.

We assure you that we take all customer concerns seriously and are committed to resolving any issues to your satisfaction. Our customer support team is available to assist you and provide updates on the status of your withdrawal.

Once again, we apologize for any inconvenience you may have experienced and appreciate your patience as we work towards a resolution. Please reach out to our customer support team with the requested information, and we will do our best to assist you promptly.

Thank you for your feedback, and we look forward to addressing your concerns.

Sincerely,
Imperial Invest team

Reply from Imperial Invest

Jul 5, 2023

Dear Cheril,

Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the delay and lack of response you have experienced regarding your withdrawal request.

We understand the importance of timely communication and ensuring a smooth withdrawal process for our customers. We are committed to providing efficient and reliable support, and we deeply regret any inconvenience caused.

Rest assured that we take your concerns seriously and will thoroughly investigate this issue.
In the meantime, we kindly request your patience and understanding. We are actively working to address your pending withdrawal and resolve any communication gaps promptly. Our support team is committed to assisting you and ensuring a satisfactory resolution.

We would also like to remind you that trading involves a certain level of responsibility and risk. While we strive to provide the best possible experience, unforeseen challenges may arise. However, we are dedicated to finding solutions and continuously improving our services.

Once again, we apologize for the inconvenience caused and appreciate your patience. Your satisfaction is important to us, and we will make every effort to rectify the situation and restore your trust in our brand.

Thank you for your understanding, and please feel free to reach out to our customer support team for any further assistance.

Best regards,
Customer Support

Reply from Imperial Invest

Jun 30, 2023

Dear Shazia Naz,

Thank you for sharing your experience with us. We appreciate your feedback and are sorry to hear about the difficulties you encountered regarding account closure and withdrawal requests. We understand the importance of providing timely and reliable support in such situations.

To better assist you and address your concerns, we kindly request additional information about your specific account closure and withdrawal requests. Please provide us with details regarding the dates and methods through which you initiated these requests. This will allow us to investigate the matter thoroughly and provide a suitable solution.

We assure you that we value integrity and honesty in all our interactions with customers. It is our priority to ensure transparency and trust throughout the process. We apologize for any inconvenience you may have experienced and would like to resolve the issue to your satisfaction.

To assist you further, we kindly request that you contact our customer support team directly. They are trained professionals who will listen to your concerns and work towards finding a solution. Your satisfaction is important to us, and we are committed to resolving this matter promptly.

Once again, we appreciate your feedback and assure you that your concerns are being taken seriously. We look forward to hearing from you and resolving this issue to your satisfaction.

Best regards,
Customer Service