Imperial Time UK Ltd Reviews 168

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I was doubtful. I thought... there's no way these guys are offering these watches at these prices with this level of care and service. No need to doubt, they were, they do and they are. Couldn't recom... See more

Rated 5 out of 5 stars

The guys at Imperial Time really went above and beyond with all aspects of their service here. Came in for a simple valuation request at the recommendation of one my friends. Ended up leaving with two... See more

Company replied

Rated 5 out of 5 stars

Beautiful bracelet, super knowledgeable and efficient, would both highly recommend & purchase again. I bought from the web page as I’m too far away from the shop, however after chatting to Zarius (... See more

Rated 5 out of 5 stars

Great bunch of guys with outstanding customer service…they even bought my daughter some marshmallows for my second visit as she’d mentioned she was a big fan of them! No high street shop would bother... See more

Company details

  1. Watch Store
  2. Clock Watch Maker
  3. Jewelry Repair Service
  4. Jewelry Store
  5. Watch Repair Service

Written by the company

Imperial Time UK Ltd sells & buys luxury watches & jewellery. Established in 2015 we have years of experience, expertise & market knowledge. As members of the National Association of Jewellers our aim is to provide the best service & price. With our secure online platform & Showroom located in heart of London's Diamond District, Hatton Garden, we provide a quick, transparent & high-end service to those buying or selling Jewellery, Diamonds, Gold, Rolex, Audemars Piguet, Patek Philippe, & Cartier. Buy or Sell Rolex DateJust, Rolex Daytona, Rolex Submariner, Rolex Yacht-Master, Rolex Oyster Perpetual, Rolex SkyDweller, Rolex DayDate 40, Rolex DayDate II, Rolex Gmt-Master II, Patek Philippe 5711, Patek Philippe 5980, Audemars Piguet Royal Oak.


Contact info

4.9

Excellent

TrustScore 5 out of 5

168 reviews

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Rated 5 out of 5 stars

I have just purchased my 4th piece of…

I have just purchased my 4th piece of beautiful jewellery from Imperial Time. The team are always on hand to help with sizing and information. The postage and delivery is almost immediate. I am a firm customer and would highly recommend the quality, I would give 6 stars if I could.

March 13, 2024
Unprompted review
Rated 5 out of 5 stars

Going the extra mile!

I've just bought two gold cross pendants and chains. Through no fault on their part, the supplier had run out of the item that I wanted when I returned the following day. I had been warned that this was a possibility. However, all the guys at Imperial time played their part and spent lots of effort in sourcing a great alternative. They could not have been more helpful and clearly went the extra mile. Thanks, guys ( or should I say - Merci beaucoup)

March 8, 2024
Unprompted review
Rated 5 out of 5 stars

Imperial Time Team

Although the team, couldn’t quite give me the watch I was looking for I feel sure they will be able to source it and get back to me. They guys were very knowledgable and didn’t have any hard sell tactics, just simply wanted to please and the watch I was shown was a beautiful piece, just not quite the configuration I was looking for. I’m sure il be back.

February 26, 2024
Unprompted review
Rated 5 out of 5 stars

- 10/10 service

- 10/10 service, good communication, Billie and Jonnyy were super friendly and helpful. Will be back again for sure

February 3, 2024
Unprompted review
Rated 5 out of 5 stars

Very reliable, trustworthy

Very reliable and trustworthy , excellent communication and the whole team had great product knowledge. Would recommend to anyone who wants great and reliable service . Will defiantly be using imperial time again in the future.

January 15, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing !

Incredibly nice people to work with, very polite and professional, an absolute pleasure !

January 12, 2024
Unprompted review

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