IMS Heat Pumps logo
Visit website

IMS Heat Pumps Reviews 2

•
TrustScore 4 out of 5

3.8

Heating Equipment Supplier
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Heating Equipment Supplier
  2. Electrical Equipment Supplier
  3. Green Energy Supplier

Written by the company

Founded in 1997, IMS Heat Pumps is a leading installer of air and ground source heat pumps. We offer installation, maintenance, and repair services for residential and commercial properties, focusing on sustainable, energy-efficient heating solutions. Serving Scotland, North West and North East England, and the Midlands. IMS is a Which? Trusted Trader known for excellent customer service. Partnering with top brands like NIBE and Vaillant, they guide customers on grants and funding, including the £7,500 Boiler Upgrade Scheme. Part of the Hometree Group, IMS offers lifetime product care and innovative financing for sustainable energy upgrades.

Contact info

3.8

Great

TrustScore 4 out of 5

2 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

From a very happy customer

From the moment of first contact through the survey and installation IMS demonstrated a high level of professionalism. The result being an excellent heating system, which has yet to be tested with a really cold spell of weather, but fills me with confidence that it will be able to deal with a full-blown West Coast winter. They may not be the cheapest but I would thoroughly recommend IMS Heat pumps.

September 27, 2024
Unprompted review
IMS Heat Pumps logo

Reply from IMS Heat Pumps

Thank you so much for your fantastic review! We're delighted to hear that you had a positive experience with us from start to finish, and it’s wonderful to know that you're confident in your new heating system. We take great pride in the quality of our work, and your recommendation truly means a lot to the entire IMS team. If you ever need anything in the future, we're here to help, and we hope your system keeps you cosy through many West Coast winters to come!

Rated 5 out of 5 stars

Excellent service all round

The appeal of using IMS was partly a recommendation, but mainly because the are heat pump engineers, not plumbers having a go. Front first contact to installation it was clear they knew what they were doing, including being honest about snags with a retrofit. The installation team were polite, friendly and tidy, and did a neat job. There was a snag with the heating, but they patiently worked it through and solved it. The performance is exactly as IMS calculated, making the Vaillant system very efficient. People who claim heat pumps are noisy, expensive to run, don’t heat water or a house are simply wrong. I have a tankful of hot water and a warm home from a heat pump that whispers. Too job!

July 8, 2024
Unprompted review
IMS Heat Pumps logo

Reply from IMS Heat Pumps

Wow! A massive thank you for leaving us our very first 5-star Trustpilot review. We truly appreciate you choosing IMS for your heat pump installation, and your feedback means the world to our team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look