iMusician Reviews 

To Whom It May Concern,

This letter serves as a formal demand for the immediate refund of €100 paid by our client in connection with services rendered by iMusician, including but not limited to the Amplify+ subscription, playlist pitching, and express delivery, all purchased on October 7th, 2024.

The release of the music EP submitted by our client was unjustly reset after a "quality check," despite all licensing requirements being met and duly provided. The release was refused on the sole basis of the use of AI-assisted mastering, despite no legal grounds existing for such a refusal under the conditions agreed upon at the time of purchase.

Following the refusal, our client requested a refund under the German Right of Withdrawal (Widerrufsrecht), which provides the legal right to withdraw from a contract within 14 days of purchase. This request has not been honored, despite multiple documented attempts to contact iMusician support and the provision of all necessary documentation, including proof of payment.

Moreover, iMusician’s legal team has attempted to unjustly flag and remove our client’s review as "defamatory content," despite the accuracy of the claims made in that review, all of which are supported by evidence. This behavior is not only legally questionable but further demonstrates bad faith on the part of iMusician in handling consumer complaints.

Immediate action is required. We formally demand:
1. The refund of the full amount of €100 within 14 days of receipt of this letter.
2. Written confirmation that iMusician will comply with the legal right of withdrawal as per German law.

Failure to comply with this demand will result in the initiation of legal proceedings, including but not limited to the pursuit of damages and the enforcement of consumer rights under applicable German law.

This letter serves as notice that legal action will be taken without further warning should iMusician continue to disregard its obligations.

This decision is firm and final.

Sincerely,
Legal Department
[REDACTED]

> "I had a copyright issue and the legal team handled it very respectfully. Great support from iMusician!")

Instant mastering does not work for songs over 10 minutes .

Hello I had a lock account due to some issues with my artist after talking with imusician.pro they realized it was a error and gave me back my account

After past mixed experiences with CD Baby I was looking for a digital distribitor which would suit best with my needs for semi-professional music productions. I found that one around 10 years ago - iMusician. Offered a quite unique and transparent service at that time, with the option to keep the releases forever online.
And I still use it. Reason is - still transparent, great price politics and I can still keep my releases on Spotify & Co. as long as I want. The informations are always clear during the upload process - e. g. wrong formats or issues with cover versions. That's most important to me whenever I plan to realease something quickly and without headache. Thank you, iMusician!

iMusician are doing a great job. I've tried three other services before, none of them was close. And iMusician keep the music in stores and platforms when you decide to quit the subscription, which - for me - is a huge plus.

The reaction times when you come up with question, problems or just changes are absolutely fine.

So: I would recommend to go with iMusician.

I tried several music distribution services and since 2017 I stay with iMusician for its reliability, good customer support, user friendly interface with stats and affordable pricings! No annual fee is necessary to keep your music on streaming platforms forever! Based in Switzerland ... works like swiss made watches !! :)

iMusician is a great service to distribute music ; the user interface is friendly, complete and intuitive. For a small label like us, they offer tailored plan so we can upgrade according to the amount of artist we want to distribute.
Finally, and this is for us the best part of iMusician ; the customer service is quick and responsive, always helping out for various topics.
Guys, thanks!

Very smooth experience setting up an account for a compilation release with lots of moving parts. Easy interface to use and friendly customer support available to answer any questions. Looking forward to working together more in the future!

Tom from iMusician's Legal & Copyright was very cooperative from the start, he was patient and handled the situation in a very diplomatic manner and provided us with an early resolution. We as a Record Label count on iMusician to distribute all our music on streaming platforms. Highly Recommended

As I close my account on Imusician (and in consequence, my music should be delete from plateforms, because it is impossible to delete your music otherwise), I discovered that my music was still on Spotify, no one answer at Imusician when I ask them to delete the music on plateform, poor experience, they don't care about their customers

In short; I started with a musician before the subscription model and was quite happy. After that, there had been some complications, but I’m happy to say they made the effort to resolve my issue. (Royalties converted into promo cash was payed out thank you!)

I have decided to stay with a Imusician for the moment because I think their terms and conditions have the least ambiguous fine lines: a lot of distribution platforms have very unfair, even illegal terms and condition conditions. They can stop your royalties. Keep it for themselves use your music to create remixes or other things royalty free and that’s a big dealbreaker for me.

I would highly recommend others platforms for a professional & efficient experience...

This is the biggest scam distro on the internet stay far away from Them. Go to anyone Else they Will just scam your Money and they Will refuse doing anything for you referent to their terms that you are not aware of before you throw Money in to this scam business.. Recall your Money asap from the bank or PayPal. PLEASE keep in mind regardless to their terms you Can always get your refund, they are not a part of EU/US buyers rights of refunding, as they are in switzerland so they Can shovel their terms up theirs.. These arrogant morons is no help at all! Could I give zero * I would.. BAD BAD BAD

Thieves and crooks!
But worse, the attitude and the way I was treated was disgusting! They refused to distribute my album because it was part AI, even though I own copyright. Now, it's in their policy, so fair enough (though I got no refund), but the contempt with which I was treated was unbelievable!

Issues....Missed preorders, missed stores.....

Update 11/14/2024 : iMusician seem to also severely lack humility as they made several attempts to take down my validated experience with them. I like to give everyone a second chance who deserves one, and politely told them I would be more than happy to update my rating to something better if I experience improvement. The response? To take my review down. Not a good impression iMusician.

Update Nov/21/2024 : For the latest release, it was confirmed for exclusive for two weeks for one store/platform. Released on all other platforms afterwards. For some reason 'exclusive' was appearing on the wrong platform/store. It was pointed out to the team at iMusician and the 'resolution' was to make release date the same for all stores (so no exclusive release). On top of this, I come to find out you can purchase the release from one of the stores/platforms BEFORE the release date. My lord....I give up with these guys...
I waited around 3 months for the last 2 releases to be uploaded to one particular store/platform as they missed sending them there. I had to literally reach out to the store/platform myself to finally get them up there, as I was sick of waiting. I have everything on record and verified.

Epic Fail iMusician !

Be careful with cover songs!
This company is a disaster. I wanted to publish my complete repertoire incl. cover songs on iMusician. I followed all the rules for cover songs that they themselves published on their site and that are generally known. They say my song is an edit / remix. I did not use any part of the original recording. No changes in melody, arrangement, ...
They now demanded an unlimited license from me, which is complete nonsense. I was even given a deadline of only 48 hours to respond.
I cannot explain the reason for their behavior. Perhaps they are using an AI that does not work.
So far, they have not been able to give me a single argument as to how they came to their decision. No independent artist needs something like that!
As you can read in the reviews, other customers have also had this experience.

Vorsicht bei Cover-Songs!
Diese Firma ist eine Katastrophe. Ich wollte meine komplettes Repertoire inkl. Cover-Songs bei iMusician veröffentlichen. Ich habe mich an alle Regeln für Coversongs gehalten, die sie selbst auf ihrer Seite veröffentlicht haben und die allgemein bekannt sind. Sie sagen, mein Song sei ein Edit/Remix. Ich habe keinen Teil der Originalaufnahme verwendet. Keine Änderungen an Melodie, Arrangement, …
Man verlangte nun eine unlimitierte Lizenz von mir, was ein völliger Unsinn ist. Man hat mir sogar eine Frist von nur 48 Stunden gegeben.
Ich kann mir den Grund für deren Verhalten nicht erklären. Möglicherweise verwenden sie eine KI, die nicht funktioniert.
Bisher konnte man mir kein einziges Argument benennen, wie sie zu ihrer Entscheidung gekommen sind. So etwas braucht keine independent Artist!
Wie in den Bewertungen zu lesen war, habe auch andere Kunden diese Erfahrung gemacht.

Terrible experience! I paid for a service that was never provided and will never be. I happily subscribed to the paid tier to release a self-made album using AI-assisted tools. I even upgraded to the higher tier, expecting better conditions and service. However, my release was rejected because they claimed they don’t allow AI-assisted productions.

This was not made clear at all on their website; the information is hidden in a small clause buried on the 4th or 5th page of the terms of service. When I contacted customer support, I was met with rude responses like “This decision is firm and final” from someone in the "legal team", without addressing my questions. I also requested a refund, at least for the upgrade to the higher tier, but received no response to that either.
Horrible customer service.

Update on October 28th.
iMusician is behaving very aggressively in trying to have this negative review removed. Trustpilot has already asked me three times for documentation and personal information that iMusician already has since I’m still a paying client. I’ve, of course, provided everything to Trustpilot because this is a legitimate review. This behavior from iMusician is quite concerning!

Update on 11 November
iMusician flagged my review for allegedly containing defamatory content, resulting in its temporary removal. However, Trustpilot reviewed it and, since it was not defamatory but actually accurate, they reinstated it.

Instead of apologizing for the poor treatment of its clients, iMusician chooses to handle criticism in this way!