I had to pay a mistake the seller made…
I had to pay a mistake the seller made for no reason but the rest was pretty good only that I couldn’t use Apple Pay to pay the items
December 9, 2025
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
3.6
Average
4 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Concept, But Not Durable Enough
My kitten is totally obsessed with this toy! Normally, she gets bored with toys super fast, but this one is so fun that she can't stop playing with it. However, I was disappointed by its durability. After just a few days of play, it started to show signs of wear, and some parts came loose. While she loves it, I wish it could hold up better to her enthusiasm. It’s a shame, as the design is really engaging!
November 18, 2024
Reply from Inbelive
Dear Elizabeth LeMay,
Thank you for taking the time to share your feedback about the toy. I’m thrilled to hear that your kitten is so obsessed with it and enjoys playing with it! However, I’m sorry to learn that you’ve encountered durability issues after just a few days of use. It’s disappointing when a product doesn’t hold up, especially when it brings so much joy to your pet.
We appreciate your insights regarding the design and durability, as they are crucial for us to improve our offerings. If you would like to discuss this further or explore options for a replacement, please don’t hesitate to reach out. We want to make sure you and your kitten have the best experience possible.
Best regards,
Inbelive
Customer Support Team
Instant Hits, But Then the Boredom Sets In
These toys were a big hit with my cats right away, but then they lost interest pretty quickly. I like to rotate some of their toys so that when we come back from a bike ride, they’re still excited to play!
October 30, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.