Inchcape Reviews 6

I purchased my BYD Sealion 7 at the end of 2025 from the Inchcape dealership in Tartu, Estonia. The sales process went smoothly, and I have no complaints regarding the sales side. The car itself is also fine.

The problem is the BYD mobile app, which simply does not work. I have been dealing with explanations from Inchcape for almost two months now, but there is still no solution. Every morning starts with new tests and experiments, yet nothing actually works.

This is especially unacceptable in cold weather. For example, I cannot preheat the battery or use other essential remote functions. These are basic features for a new, modern electric vehicle and were clearly part of the expected functionality.

Buying a new car whose official app does not work is unacceptable and frankly embarrassing. Listening to explanations for months without a real fix is not an acceptable outcome.

This situation requires a concrete solution, not more testing and excuses.

—
Sad BYD Sealion 7 owner

Just about everything
Inchcape /Group 1 Auto
two and a half years after buying a 30k golf rline I have not had a day when the car worked properly
I got a court order mid 2024 and now have a date in the next two weeks
they wont take the car back and as I gesture of goodwill offered me half the the claim amount
oh they want me to sign a confidentiality agreement as well (dirty washing aired never looks good)
which will be posted providing Trust pilot are ok with it
we are all to blame as they do nothing until you get serious
all you need is a solicitor when you buy a car from this
group
They have now conceded 6 days from trial so moral of the story is if you think your right go with it, but also be prepared to go all the way

YOU HAVE BEEN WARNED

I bought a Jaguar F Pace in 2023. I LOVED this car. Right up until after a recent service they told me that the Timing chain was potentially going to blow the engine up - after only 60000 careful miles, this top of the range, expensive car is nearly a wreck. A mere £4000 should fix it - no problem, I took out a three year extended warranty. This was at the height of the cyber attack, so I had to wait to confirm that I had this warranty - my word was not enough. Several calls to the "Service" department later - the staff there habitually answer the phone with " Hello, John speaking, sorry to keep you, how may I help?" even when you haven't been on hold for all that long - so used are they to people having waited upwards of 4 minutes (after which you automatically get cut off) - I book my car in for diagnostics. It's a balance shaft, what ever one of those is - another 2 days waiting for the assessor from the warranty company - to say that I am late for a service - by time only - I'm well within the miles, and therefore I am not covered. NOWHERE can I find in the small print that I need to get the car serviced with in the time limit (I have always serviced by miles, not time, because my mileage is low and my car can sit in the driveway for weeks at a time). I am beyond furious and will never buy from Inchcape again.

I bought a car from Bravoauto Crewe, toxic fumes filled the cabin on day one. I requested a rejection under consumer law. Instead, Inchcape repaired it twice. I stressed at the time if there is significant engine damage I do not want the car. The same fault has returned and now needs a new engine which costs more than the car is worth.

Five weeks ago I sent two emails. No response! No acknowledgment!
This isn’t just poor service, it’s dangerous negligence.

I would AVOID Inchcape whose dealerships now go by Group 1 brand.

They sell faulty dangerous cars and vanish when things go wrong!!!

I am writing this to share my deeply disappointing and unresolved experience with Inchcape Motors Estonia OÜ (Peetri location) regarding my Jaguar F-Pace, in hopes that it receives serious attention, especially at the international level of Inchcape Group.

This case involves multiple breaches of trust, consumer rights, and technical competence:
1. Wrong Component Replaced Without Consent. Despite receiving a quote for the front AdBlue pipe, the workshop replaced the rear pipe without informing me. The original fault (DTC P20B9-13) remained unresolved and later returned And proving the repair was both incorrect and ineffective.
2. Misleading Pricing and Missing Discount 25% discount was agreed upon in writing but later denied in the invoice. The excuse of “indicative pricing” is unacceptable after formal acceptance.
3. Unfounded Accusations of ECU Manipulation and I was accused of software tampering without any technical evidence. The ECU accepted a factory update with no issues, which proves this claim was unfounded and caused unnecessary emotional distress.
4. Diagnostic and Communication Failures, DTCs were misread or ignored. The workshop insisted on replacing the throttle body despite logs and fault codes clearly pointing toward issues with the AdBlue system and DPF regeneration. The throttle body was likely replaced in error.
5. Lack of Transparency and Consent, Services were performed beyond the agreed scope, without my informed approval, and critical information was not communicated in a timely or honest manner.

This has resulted in nearly €3,000 in expenses, recurring engine warnings, and a complete lack of resolution after months of visits. The engine fault persists to this day.

I have since documented a full technical timeline proving misdiagnosis and poor repair strategy. This includes the return of the same error codes after each intervention, and eventual confirmation that the wrong AdBlue pipe was replaced while the actual damaged heater wire remained untouched.

Conclusion:
This is not just poor service, it’s a systemic failure. I respectfully request that this case be reviewed by Inchcape’s international compliance or ethics division, not just the Estonian branch. This situation demands transparency, accountability, and a real solution.

Sincerely,
Eva

I have cancelled my VW service plan due to the incredibly unhelpful service I received from Swindon InchCape. I found that like most of the reviews I was treated poorly from start to finish;

No courtesy car available
Ask specifically asked for my car to go in first thing in the morning
My car didn’t get looked at for over 2 hours
Was told my service would take ‘tops 1 hour’ (quote from the team!)
Baring in mind my car did not move for over 3 hours – when asked to attend at 0800
Most staff just ignored me
Kept on being told it will be seen soon bullshit
I find your business concept counter to keeping customers, please remove my data off your systems, do not contact me again. Im not sure I would even stick with the brand this dealership is that bad.