Incontinencechoice Reviews 

808
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 684 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times and the exceptionally high quality of the personal care products offered. Consumers consistently note that placing orders on the website is straightforward, while prices remain competitive compared to major physical retailers. However, some people mentioned experiencing frustrating delivery delays and poor handling of parcels with specific external courier services used for shipping. Additionally, a few reviewers noted occasional issues with improper product sizing, tight elastic, or unexpected leakage during overnight use.

What people talk about most

Delivery service

Consumers find delivery service to be positive, highlighting rapid shipping times, timely arrivals, and... See more

Product

Customers had positive experiences with product, highlighting the great value, comfort, and wide range of... See more

Order

Users describe positive interactions with order, highlighting an easy online process and prompt, rapid... See more

Quality

Reviewers highlight positive aspects of quality, expressing high satisfaction with the products they ordered.... See more

Service

People report positive experiences with service, highlighting swift shipping and efficient handling.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Goods arrived in a timely fashion. Have used before so know the product (sensitive body wash) is really good. Ordering was easy. The only slight issue was the state of the package - which probably... See more

Rated 5 out of 5 stars

Discrete packaging and quality products for much less than in the shops Would quite like a FAQ page, eg what is the best thing to wear under thinner materials or white trousers I recently wore a... See more

Rated 4 out of 5 stars

Still waiting to receive these. Cannot blame Incontinence Choice as my order was despatched the day after the order. However delivery by Evri has been very disappointing as they've had it for 6 days a... See more

Rated 5 out of 5 stars

A Superb Experience I can highly Recomend this Company for all your needs. Having bought from them several times now I appreciate their performance with Super Speedy Delivery and an Excelent Produc... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

808 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.5

All reviews

(808)

689 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First time using this company

First time using this company, the products I ordered were excellent, I shall certainly order more when needed. The whole experience of ordering, delivery etc.
I could not fault.

July 30, 2026
Unprompted review
Rated 5 out of 5 stars

A Superb Experience I can highly…

A Superb Experience I can highly Recomend this Company for all your needs.
Having bought from them several times now I appreciate their performance with Super Speedy Delivery and an Excelent Product.
Many Thanks

July 28, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Product

The items I ordered are fantastic (Vivactive Mini). I was having problems with the brand I was buying in the supermarkets with terrible itching and not enough protection as that brand had put more cuff around the edges than actual product and the bunching was terrible. The Vivactive brand is so comfortable I don't know I'm wearing it which is just how it should be. And the itching is getting less. My only niggle was the delivery. I had an email on Sunday evening that my order had been despatched so expected it to arrive on Tuesday. It didn't get to me until Friday which was rather a long time. It was delivered by Evri however who also threw it on the doorstep and ran away. What's new!

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Easy to use website with very good choice of products. Quick dispatch time with very good communication via email from start to finish. Will definitely use again.

July 21, 2026
Unprompted review
Rated 2 out of 5 stars

I ordered product on the Monday and…

I ordered product on the Monday and paid for next day delivery. Unfortunately the parcel arrived on the Friday. Was refunded part of next day delivery cost after complaining but no offer to get the product to me any earlier. Very Poor and this could have resulted in me being terribly embarrassed at social event

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous customer service

Wide range of products which are affordable and can be bought in large quantities and on subscription. Swift shipping and efficient service. Had a recent issue with delivery caused by the courier not Inc Choice and on contacting Inc Choice they took immediate action to resend the delivery with next day delivery at no cost to me. Excellent customer service from Freya and the team. It’s fabulous to have a company that understand the importance of the products they provide to their customers.

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

From order to delivery two days

From order to delivery two days. I ordered 7 packets of men's incontinence pads. This was 3 of one kind and 2 each of another. On reordering I now know that the level 5 is too thin for me, so when reordering I will go for the higher levels. The cost is better than buying from the shops.

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

My 100 year old MI has her stuff she…

My 100 year old MI has her stuff she needs from this company,well i order it for her.
So one sunday afternoon i placed another order and it was at my door Monday lunchtime, the sevice is the absolute the best,made numerous orders and everytime they show up with an excellent service.
The website is so easy to navigate, honestly buying from this company, as i have looked at a few, they wont let you down xx

July 26, 2026
Unprompted review

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