Incredible Reviews 

309
•
TrustScore 4.5 out of 5

4.3

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Rated 4 out of 5 stars

I recently gave thi company 1 star but since received my perfume wish to upgrade review now after many exchanges of emails i was advised it was out for delivery and received it on day i was promised.

Rated 5 out of 5 stars

Experienced drone guy here: Cheaper price than almost every other option. Great idea for a two week vacation. Extremely easy to Deal with as well! There’s additional insurance you can buy that provide... See more

Rated 3 out of 5 stars

Good not Great service, took a lot longer to get my rentals than advertised but partially was my fault no submitting my ID. Though I did rent 3 games out, one of the games Mario Super Tennis or someth... See more

Rated 5 out of 5 stars

Great Experience. Easy process, good customer interaction (follow-up, status info, etc.). Drone arrived perfectly, worked great out of the box (but, as Crisp suggests, I highly recommend checking yo... See more

Company details

  1. Cell Phone Store

Written by the company

Incredible is an online marketplace that exclusively sells refurbished phones. We work with a small network of highly-rated US sellers that have a track-record of selling quality refurbished devices. Our mission is to deliver a trustworthy, hassle-free buying experience, a wide selection, and great prices.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

309 reviews

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4.3

All reviews

(309)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Phone shipped quickly

Phone shipped quickly - faster than expected - and is just what was advertised. Actually the phone was in better condition than advertised, which was another pleasant surprise. Having bought from other refurbished phone sellers and been disappointed, I would say that I highly recommend Incredible as superior to other options in the current marketplace.

May 21, 2021
Rated 5 out of 5 stars

Awsome

This website is awesome they sent me my iPhone 7 like awesome new and the battery was only 82 health but overall it’s awesome battery seems like it’s not even effected by the low health I am typing on it right now it’s good website I would defiantly choose incredible over any other shipping was one day early took 5 or 6 days to get to me from Florida I live in Texas so the shipping is great👌🏼😏😁😁 very happy thanks incredible

May 21, 2021
Rated 5 out of 5 stars

Very pleased

Very pleased. I had an error on my order, called them & BAM- fixed in a minute. What a relief to have a person answer the phone, fix the problem, all in 2-3 minutes. Also, received product 3 days early. Now that’s the way to run a business! Thank you!

May 17, 2021
Rated 5 out of 5 stars

Easy to deal with

Easy to deal with, quick to correct issues, and totally and personally responsive, this company turned what could have been a terrible experience into a great one.

I won’t go into unnecessary details, but my experience began with a mistaken shipment and an iPhone with a defective speaker. Bad start and an uh-oh moment. I contacted the company expecting a struggle and instead received quick service and an actual human being to take care of everything. And he did to my complete satisfaction.

I highly recommend Incredible and would not hesitate to use their services again. I’m typing this review on my replacement iPhone and it’s wonderful!

May 17, 2021
Unprompted review
Rated 5 out of 5 stars

Everything I Could Ask For

Absolutely amazing product and service! Shipping was fast and very reliable; packaging kept the phone nice and neat and protected. The customer service was absolutely stellar and the product works as promised if not better. HIGHLY RECOMMEND purchasing from this seller :)

May 17, 2021
Rated 5 out of 5 stars

Very good phone for a good price!

Very good phone for a good price. The battery health is 100% but the screen has a little yellow spots around the corner of the screen, but if you can live with that then its a good phone.

May 14, 2021
Unprompted review
Rated 5 out of 5 stars

The product was exactly as advertised.

The product was exactly as advertized. In fact, I shipped to a foreign
country, to a friend, where it was stopped for a valuation and customs charge. I had
claimed the value and I had to supply a receipt. The customs authority
thought it was new and of far greater value than what the shipping stated.
A great product. My friend is very pleased.

May 13, 2021
Rated 3 out of 5 stars

Bad experience all around (eventually remedied)

Edit: Bryon from Incredible had a new phone shipped to me that met expectations. I’ve upgraded the rating to 3 stars.

The phone was supposed to be “excellent” condition which meant free of scratches on the screen. It has a gnarly 1” scratch on the screen. It was supposed to have 80% battery, it dies in 20 minutes of use and has less than that %. I emailed customer service. I tried opening a chat. Neither were responded to. Will this get published? Unlikely. Bad experience.

May 10, 2021
Incredible logo

Reply from Incredible

Hi Jens, thank you for sending the phone back. We received it and we see the scratch scratch you mentioned. We apologize for missing your initial email to us. Thank you for giving us the opportunity to correct the iPhone issue by sending a replacement via expedited shipping.

Rated 3 out of 5 stars

Unexplained refund

I spent some time on other sites before I chose yours to purchase a used iPhone. My purchase was complete only the next day my money was refunded without an explanation. I'm guessing the product was no longer available.

May 3, 2021
Incredible logo

Reply from Incredible

Hi Kelly, we are so glad you chose us after looking at other websites. We completely understand your disappointment. We received your order just before 4:00AM CT and responded via email just before 1:00PM CT that we could not fulfill the order. We understand that our email may have gone to junk/spam. We are texting customers in these situations now. We are grateful that you chose us and will offer a discount on future orders. Thank you!

Rated 5 out of 5 stars

Great customer service and quality!

I had a great experience with Incredible Phones! They contacted me right away when the option I'd chosen wasn't available and offered an alternative at a lower price. The phone is in great condition - I got a "good" level phone and as far as I can tell, it is just like new. It works great and arrived within 3 days of ordering. I will order from Incredible again!

April 30, 2021
Unprompted review
Rated 5 out of 5 stars

Thank You

First phone ordered was canceled so when i reordered they sent me $15 off my order. I definitely recommend! Great customer service, real fast shipping, they take care of there customers i love it ! I'll be ordering again!!!

April 30, 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend. My Iphone 8 plus shipped super fast and was packed well. The condition of the phone was in nearly new condition just as described. I am very happy with my purchase. I will definitely be buying from Incredible Deals again.

April 30, 2021
Unprompted review

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