Indigoairlines Reviews 54

It has been six weeks now since Indigo airlines cancelled my flights. These were supposed to have an "instant" credit to my account so that I could book new flights but there was an error with the system so this couldn't be honored.

Six weeks waiting for £1500 refund is not good enough.

AWFUL COMPANY DO NOT USE. I would have read the reviews if I had actually booked with them however I booked through Kiwi who are equally as bad, I didn't get a choice of airlines. Kiwi are saying that it is Indigo that are not getting back to them about the refund.

They kept changing flights
And they kept changing times
Booked ten days at hotel
Had to change to nine days because of major changes
Lost moneys
Could not get hold of them
A.I

I genuinely question how this company is allowed to operate flights to Europe—calling it an “airline” feels like a stretch. This has been, without exaggeration, the worst travel experience of my life, compounded by absolutely unacceptable customer service.

After purchasing our tickets, we were issued an invoice of highly questionable validity, lacking even basic company details. When we attempted to resolve the issue through customer support chat, the situation only deteriorated. So-called agents repeatedly asked for our PNR, passenger name, phone number, and email—only to disappear without any response or resolution.

This exact scenario occurred nine separate times. Nine. The level of incompetence, lack of accountability, and complete disregard for customers is staggering. This is not just poor service—it is a complete failure of basic operational standards.

⁸It's is very difficult to write a review about a airline that is so dreadful, they are totally incompetent and disorganised, I am seriously surprised that they ever get a plane off the ground. I have nothing but contempt for this company as they have nothing but contempt for their customers. Please take my warning and use another airline for your journey because when having a 4 hour connection flight from Mumbai-Bangkok and you are not even offered a bottle of water courtesy of the airline then this speaks volumes about the quality of service you will receive.

Katastrophe. Flights on regular basis delayed or cancelled. No recompensation, no help.
No refund while they say they have refunded.
No refund.

AVOID INDIO AIRLINES like the plague. I just got charged £220 for an extra suitcase!! The staff were incredibly rude. I explained to them we have just escaped from Dubai because of the war so I had an extra case. The staff were rude. This cost more than 4 internal flights. That's so how they make their money. The planes are disgusting and filthy. £220!! Shocking. YOU HAVE BEEN WARNED DO NOT EVER FLY WITH THIS HOFFIC AIRLINE!!

We are a family stranded in Thailand because IndiGo cancelled our itinerary and has not provided any confirmed rebooking despite contacting them several hours ago. Our flight is tomorrow, and we still have no answers.IndiGo is responsible for rebooking us on a confirmed itinerary, including partner airlines, but we are being ignored.We need immediate confirmation of our new flights and written assurance that hotel and meals will be covered if we cannot travel.This lack of response is unacceptable.

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Extremely Disappointing Experience – Zero Accountability from IndiGo

I had one of the worst flight experiences of my life with IndiGo on February 19, 2026, on a flight scheduled to depart at 10:45 AM from Hyderabad to Prayagraj. I paid ₹7,000 for this ticket and arrived at the airport by 8:00 AM, well in advance.

At around 8:00 AM, IndiGo’s system was completely shut down for nearly one hour, which caused chaos at the airport. I managed to complete web check-in at 8:15 AM and then stood in the baggage check-in queue. Due to the system failure and poor crowd management, I was forced to wait in line for almost two hours.

When I finally reached the counter at 9:55 AM, the staff coldly told me it was “too late” to check in my baggage and instructed me to go directly to boarding. I reached the boarding gate at 10:25 AM, only to be told that I had missed my flight. Despite the delay being entirely due to IndiGo’s system failure and mismanagement, they simply said they “can’t do anything.”

I was sent to airport assistance, where I was told to call customer service. Customer service then kept me on the phone for over an hour, repeatedly saying they couldn’t help and that airport staff must handle it—passing responsibility back and forth with zero resolution.

Because I had an important business meeting and could not afford to miss it, I was forced to book another flight for ₹15,000 to Lucknow and then take a cab to Prayagraj. For a one-way journey, I ended up paying ₹22,000, all because of IndiGo’s incompetence.

I followed up with customer service for four days requesting a refund for the missed flight caused by their own poor management. Eventually, they denied the refund, absurdly claiming I didn’t provide photos of myself standing in the queue for two hours. What kind of justification is that?

I have been traveling internationally for the past 8 years and have flown in several countries. This was my first domestic flight after coming home, and it was shocking to experience such extreme mismanagement, lack of accountability, and disgusting customer service. No one respected the customer or took responsibility at any step.

This experience has ensured one thing: I will never fly with IndiGo again. Every step of this journey was ridiculous and handled with complete indifference.
I truly wish there was an option to give zero stars.

My journey with IndiGo left a disappointing overall experience. My Manchester–Delhi flight (6E034) was delayed, but the real reason I missed my onward connection was the nearly one‑hour delay in baggage delivery at Delhi. Baggage from two international flights (Melbourne and Manchester) was placed on the same belt, causing a huge backlog — something entirely within IndiGo’s control.

Since contacting IndiGo on 16 February, I’ve received nothing but separate template emails that avoid answering my actual questions. They have given three different explanations for the delay (ATC, infrastructure, then both), but have provided no evidence, no baggage‑handling logs, and not even a case reference number. I provided all documents from my side, but IndiGo only sent a generic delay certificate that explains nothing.

To be fair, the onboard staff were polite and the aircraft was new and comfortable, but the handling of the situation after landing left a very sour taste.

There was a time, when one used to associate indigo with on time departure and arrival.
These days one should consider himself/herself lucky if they escape with just a 30 minute delay even on short 1-2 hrs domestic routes!
Reason: as always , operational!.. What that really means, noone knows!

This is the WORST AIRLINE I have ever come across - DO NOT book with them!

We booked flights from Manchester to Srilanka on a once in a lifetime holiday and they seemed to be offering good flight at good times with an option to go Business stretch which we went for.

Two weeks before flying they cancelled our flight out, giving us the option to rebook on another day or cancel for a refund. However they could only offer flights two days later which would have meant we lost two days of our holiday, and two days of a retreat we couldn't get our money back on, so with no other option we cancelled - and out of our own pocket, had to purchase a flight that was twice the price.

A week later they then cancelled our remaining flight home, offering us a flight that was again two days later. this would have meant paying for two extra nights in Srilanka at our own cost, and coming home two days late for work which we couldn't do.
Alternative flights by time had tripled in cost, so I pushed for Indigo to book us on another flight / airline on our original date at their cost - however their customer service department is appalling - generic robot written emails, no actual understanding of the situation or taking responsibility for cancelling yet another flight. After 6 painful emails back and forth (and still no real understanding of what they have done, and a call to my credit card provider, I have had no other option to cancel the moved indigo flight and pay out AGAIN for an alternative flight going home on the original date. Overall Indigo has cost me an extra £1200 in additional flights on our holiday. Im absolutely disgusted, frustrated and upset by the whole thing.
Please don't book with this airline

The worst airline with terrible rules. I had a transit flight to Mumbai without leaving the airport, and they refused to let me on the flight because I did not have a visa to India. However, when I flew for the first time, there were no such problems. As a result, a lot of nerves and money were lost

1. On 18th Jan our flight from Ahmedabad to Mumbai was 3hrs late. 2. because of that we missed our connect Mumbai to London flight 3. was offered hotel stay as no other London flight available on 18th Jan 4. we were told it may be 1hr wait for taxi for hotel but we waited 3 hours for taxi to take us to hotel 5. finally while still in hotel beyond exhausted we received message from indigo that they have arranged with Air india for Monday 19th early morning at 6.25!!! I am so beyond appalled and disgusted with indigo's nightmarely callous customer service i have no words😡🤬🤬🤬 please please do not use indigo airline at any cost!!!

Booked four flights with them. One cancelled and next day offered. One 4 hours delayed and they refuse to pay compensation. Third changed to be 2 hours earlier and then was delays by 1 hour 40 minutes. Regrading paying compensation, they just claim "exception circumstances"" outside of their control. It is better to pay a little extra an go with a reputable airline. I was told "They are the Ryan Air of India". Very true

Stay away at all costs . . . . .

I was thrilled when IndiGo launched its Manchester to Mumbai direct route and decided to give them a try for my trip on December 17, 2025. Although I had heard mixed reviews about their service, I wanted to experience it for myself. Unfortunately, the experience was quite frustrating.
My journey involved a layover in Delhi, which turned out to be a logistical nightmare. Unlike most international airlines, IndiGo does not automate baggage transfers. I had to clear immigration, collect my luggage, and re-check it myself. To make matters worse, I had to travel from Terminal 1 to Terminal 3 via a public shuttle bus, as the airline doesn't provide its own transit.
Because my flight from Manchester left 45 minutes late, the lack of support in Delhi meant I missed my 6:05 AM connection. IndiGo staff offered no help to prioritize me, and I was stuck waiting 11 hours for the next flight. I didn't get home until late Thursday night, essentially losing a whole day.

Missing a connecting flight seems to be a common occurrence with IndiGo, and there is zero support at Delhi Airport. International travellers are left to fend for themselves, queuing for a shared shuttle bus alongside domestic passengers. To make matters worse, there were no IndiGo staff members available at the terminal to help. We had to go from desk to desk ourselves in order to reschedule our missed flight.
The onboard experience was also lacklustre. There are no blankets or alcohol provided, even on long-haul flights. While I was lucky that my entertainment screen worked (many colleagues have complained theirs didn't), the food was only average.

I am not going to use Indigo airlines again for my visit to India.

Extremely worst customer service I have ever seen. Extremely rude to the passenger and giving false information . We have been waiting for 3 hours and they have not let us even pass through security. We stayed in line for 20 mins and when it’s hour turn they tell us to wait for 15 mins until we are called. Now it’s past 3 hours still nothing. Instead they are busy gossiping shut to one another and thinks we don’t understand them. And mocks the customer with their stupid rude tone. Never travelling again through this airline and no more transit in Mumbai. Extremely WORST service.

When we purchased our tickets from indigo airlines, we had two options: the one with 2 hours of layout and the other one with 13 hours of layout at Mumbai airport. We paid extra and purchased the one with 2 hours of layout. Then indigo airlines changed our ticket to the other one without paying us anything back. The strange thing is the flight we initally purchased is still operating and they don't allow us to take that one. Sounds like a scam

Worst experience I even had with an airline. Never flying with indigo again.

I booked my flight from Manchester to Mangalore via Delhi. But indigo airline got delayed for 2 hours due to which I missed my connecting flight. I had to book another ticket and wait for the whole day at Delhi airport. This caused me lot of inconvenience. Will never travel by Indigo. Never enjoyed my journey thinking that my flight will be missed. Also waste of my money.