Never again
In 2023, we stayed at a hotel that had incredibly comfortable sheets, so I decided to check which brand they were — it turned out to be Indolinen.
On our way back to the Netherlands, I bought a set for home because I wanted to bring that same sense of luxury with me.
In 2024, I went to Ubud and visited their store in person. I have never been treated so rudely in a shop. Every local customer who walked in was helped immediately, while we were completely ignored. After waiting for about 30 minutes, I decided I had had enough and left without making a purchase. I mentioned this on social media, but nothing was done about it.
Because I really like the quality of the sheets, I decided to give them another chance this year. Wiser from my previous experience, I first reached out via social media to check their stock.
We were staying in Seminyak, but since they told me that the Sanur store had what I was looking for, we took a taxi there. The ride is not cheap and takes time, but I thought it was worth it since I was told the items would definitely be available.
(I will attach the chat as proof, along with a photo of my 2023 purchase.)
At the store, there was a very pale-skinned girl working who had the same attitude as her colleagues in Ubud in 2024 — rude, arrogant, and completely unwilling to listen to what I actually wanted to buy. Instead, she kept pushing what she thought I should purchase. And to top it off, the items I came for were not even in stock.
I reported this again on social media, but once more, the response was weak and nothing was done. Altogether, this is enough reason for me to leave this review.