While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the artificial flowers, noting their realistic appearance, durability in various weather conditions, and vibrant colors. People also appreciate the competitive pricing and excellent value for money, often highlighting the wide selection of items available. The delivery service is frequently commended for its speed, efficiency, and careful packaging, ensuring products arrive in perfect condition. The ordering process is described as straightforward and easy, with good communication and updates provided. However, some customers reported issues with damaged or faulty items and a lack of response when seeking replacements or refunds. A few other people also felt that the contents of one item were not a true representation of what was advertised on the site.

What people talk about most

Product

Reviewers consistently express satisfaction with the product quality. Customers frequently praise the... See more

Delivery service

Customers consistently note positive experiences with delivery services. Reviewers frequently praise the... See more

Order

Consumers find the ordering process to be positive. Many reviewers highlight the ease of ordering, quick... See more

Quality

Customers had positive experiences with quality. Many reviewers consistently praise the high quality of the... See more

Price

Clients share positive opinions on price, consistently highlighting competitive and reasonable pricing. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Being 200 miles away from my grandparents grave the options of keeping it looking loved were limited. Carefully read other reviews, spoke to an extremely helpful person at the company re size of pots... See more

Rated 5 out of 5 stars

Ordered a memorial vase and flowers. The weighted base was good quality and looked nice and sturdy, I wasn't sure I would like artificial flowers, but they looked more realistic than I ever expected... See more

Rated 5 out of 5 stars

Have ordered artificial flowers a few times now from this company and have always beeb very impressed with the quality. I order them for 2 graves I tend during winter to keep them still looking love... See more

Rated 5 out of 5 stars

Always buy my artificial flowers and accessories from Inerra for family graves. Flowers are such vibrant colours and very good quality. They hold up in winter conditions and look good even after six m... See more


Company details

  1. Wholesale Florist
  2. Craft Store
  3. Florist
  4. Packaging Store
  5. Party Store

Written by the company

View our range of quality Florist, Craft, Party and Packaging Supplies. Inerra is a trading name of Gem Supplies International Ltd


Contact info

4.9

Excellent

TrustScore 5 out of 5

441 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’m not a fan of silk but ….

Being 200 miles away from my grandparents grave the options of keeping it looking loved were limited. Carefully read other reviews, spoke to an extremely helpful person at the company re size of pots and pressed order. Truly delighted, placed flowers on their grave yesterday and their headstone once again looks cared for. Thank you.

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

A great service

From placing my order to receiving the parcel the whole service was very efficient. I have used Inerra many times and can only praise the service they provide. The quality of goods are brilliant.

July 30, 2025
Unprompted review
Rated 5 out of 5 stars

I was delighted with the flowers I…

I was delighted with the flowers I ordered. They looked beautiful, they were packaged well and they were delivered promptly. I will definitely use this company again, I was very impressed with their products and service.

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

Good quality product

Good quality product.
Very good communication & fast delivery.
I’ve been ordering my craft supplies from Inerra for years and will be back form more definitely.

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

Good service

I have used this company a few times, I have ordered flowers and they have always look good. The service is very good I cannot fault it.

May 6, 2025
Unprompted review
Rated 5 out of 5 stars

Graveside plants

Have dealt with this company on several occasions and items always arrive within a few days. The graveside plants are beautiful and lots of different colours to choose from at a reasonable price.

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

Top quality, value and great service

Always buy my artificial flowers and accessories from Inerra for family graves. Flowers are such vibrant colours and very good quality. They hold up in winter conditions and look good even after six months. Fantastic value for money and dispatched promptly and well packed.

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

Inerra stands out

I have ordered from Inerra several times and can honestly say I have never been disappointed. Excellent prices with a wide range of items to suit your needs. Customer service is top notch mainly because you are kept informed of the status of your order from the email confirmation right up to the delivery. I can’t comment on how they handle problems because they’re that good I haven’t encountered any.

May 18, 2025
Unprompted review
Rated 1 out of 5 stars

NOT RESPONDING TO EMAILS

Order came fine but emailed twice regarding a return and refund but no response in two weeks!!! Return policy but no one to help with the process or respond to any queries

April 20, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look