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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the artificial flowers, noting their realistic appearance, durability in various weather conditions, and vibrant colors. People also appreciate the competitive pricing and excellent value for money, often highlighting the wide selection of items available. The delivery service is frequently commended for its speed, efficiency, and careful packaging, ensuring products arrive in perfect condition. The ordering process is described as straightforward and easy, with good communication and updates provided. However, some customers reported issues with damaged or faulty items and a lack of response when seeking replacements or refunds. A few other people also felt that the contents of one item were not a true representation of what was advertised on the site.

What people talk about most

Product

Reviewers consistently express satisfaction with the product quality. Customers frequently praise the... See more

Delivery service

Customers consistently note positive experiences with delivery services. Reviewers frequently praise the... See more

Order

Consumers find the ordering process to be positive. Many reviewers highlight the ease of ordering, quick... See more

Quality

Customers had positive experiences with quality. Many reviewers consistently praise the high quality of the... See more

Price

Clients share positive opinions on price, consistently highlighting competitive and reasonable pricing. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Being 200 miles away from my grandparents grave the options of keeping it looking loved were limited. Carefully read other reviews, spoke to an extremely helpful person at the company re size of pots... See more

Rated 5 out of 5 stars

Ordered a memorial vase and flowers. The weighted base was good quality and looked nice and sturdy, I wasn't sure I would like artificial flowers, but they looked more realistic than I ever expected... See more

Rated 5 out of 5 stars

Have ordered artificial flowers a few times now from this company and have always beeb very impressed with the quality. I order them for 2 graves I tend during winter to keep them still looking love... See more

Rated 5 out of 5 stars

Always buy my artificial flowers and accessories from Inerra for family graves. Flowers are such vibrant colours and very good quality. They hold up in winter conditions and look good even after six m... See more


Company details

  1. Wholesale Florist
  2. Craft Store
  3. Florist
  4. Packaging Store
  5. Party Store

Written by the company

View our range of quality Florist, Craft, Party and Packaging Supplies. Inerra is a trading name of Gem Supplies International Ltd


Contact info

4.9

Excellent

TrustScore 5 out of 5

441 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Perfect flowers, so many compliments!

Fantastic artifical flowers. The forget me nots were used for a casket display.
So many compliments.
Great price and service too. I will definitely be ordering more for autumn and Christmas wreaths. Thank you!

September 2, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service once again

Excellent service once again, really pleased with the flowers which I bought for several grave pots and they are lovely and look good on the graves. Highly recommend and will be buying some more for Christmas

August 30, 2024
Unprompted review
Rated 5 out of 5 stars

Memorial Flowers In Grave Pots

Memorial Flowers In Grave Pots.
Easy company to deal with. Goods did not disappoint and was better than shown. The only problem was Royal Mail. Despite receiving the goods by 12.05 lunchtime took 26 hours to deliver the 5 miles to my door!!!Thus making the 48 hour service 72...Perhaps another carrier should be considered.

August 27, 2024
Unprompted review
Rated 1 out of 5 stars

Order missing items.. but I'm the liar

I took delivery of my order several weeks ago, which today I discovered was missing two items. I did not realise this at the time, until a colleague asked me this morning for the missing items and I realised they hadn't been in the box. The company essentially is calling me a liar (for two items under the value of £6) and wants photographic evidence of a box that a) was left outside in the rain on delivery so was sopping wet and b) was immediately put in the recycling because it was falling apart. Having explained all this - they still want photo's! To me this is not customer service and I am disappointed by the response.

September 10, 2024
Unprompted review

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