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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the artificial flowers, noting their realistic appearance, durability in various weather conditions, and vibrant colors. People also appreciate the competitive pricing and excellent value for money, often highlighting the wide selection of items available. The delivery service is frequently commended for its speed, efficiency, and careful packaging, ensuring products arrive in perfect condition. The ordering process is described as straightforward and easy, with good communication and updates provided. However, some customers reported issues with damaged or faulty items and a lack of response when seeking replacements or refunds. A few other people also felt that the contents of one item were not a true representation of what was advertised on the site.

What people talk about most

Product

Reviewers consistently express satisfaction with the product quality. Customers frequently praise the... See more

Delivery service

Customers consistently note positive experiences with delivery services. Reviewers frequently praise the... See more

Order

Consumers find the ordering process to be positive. Many reviewers highlight the ease of ordering, quick... See more

Quality

Customers had positive experiences with quality. Many reviewers consistently praise the high quality of the... See more

Price

Clients share positive opinions on price, consistently highlighting competitive and reasonable pricing. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Being 200 miles away from my grandparents grave the options of keeping it looking loved were limited. Carefully read other reviews, spoke to an extremely helpful person at the company re size of pots... See more

Rated 5 out of 5 stars

Ordered a memorial vase and flowers. The weighted base was good quality and looked nice and sturdy, I wasn't sure I would like artificial flowers, but they looked more realistic than I ever expected... See more

Rated 5 out of 5 stars

Have ordered artificial flowers a few times now from this company and have always beeb very impressed with the quality. I order them for 2 graves I tend during winter to keep them still looking love... See more

Rated 5 out of 5 stars

Always buy my artificial flowers and accessories from Inerra for family graves. Flowers are such vibrant colours and very good quality. They hold up in winter conditions and look good even after six m... See more


Company details

  1. Wholesale Florist
  2. Craft Store
  3. Florist
  4. Packaging Store
  5. Party Store

Written by the company

View our range of quality Florist, Craft, Party and Packaging Supplies. Inerra is a trading name of Gem Supplies International Ltd


Contact info

4.9

Excellent

TrustScore 5 out of 5

441 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fabulous customer service

Fabulous customer service, really helpful when called. Speedy delivery and great products, really pleased and will definitely use again.

February 5, 2024
Unprompted review
Rated 5 out of 5 stars

Great company to buy from

Great company to buy from. I have used them now a few times. And have everything i need for my hobbying. Also super fast delivery..

January 10, 2024
Unprompted review
Rated 5 out of 5 stars

I recently purchased a grave vase &…

I recently purchased a grave vase & base from Inerra online, it is the first time I had used them or indeed heard of them but from start to finish (only 3 days in total from placing the order to receipt) I had no problems at all. I only had cause to speak to one member of staff (just a general query) but the man was very friendly, professional & helpful. Now that the item has been received I am very pleasantly surprised as I didn't expect it to be as nice as it is for the price, larger & much heavier than I was expecting. I can also safely say that Inerra's goods are extremely competively priced, I had searched many sites online & found them to be much more expensive for the exact same item. As I say, I am a new customer but will use them again & will not hesitate to recommend them

December 7, 2023
Unprompted review
Rated 5 out of 5 stars

All good …

Had a few issues with my delivery but not the company’s fault it was Royal Mail, customer service was brilliant and the issue was sorted quickly, good received, good value and good service

November 16, 2023
Unprompted review
Rated 5 out of 5 stars

Always great product at good prices

Always great product at good prices
Been ordering all of my grace pots for years. There was a slight delay in delivery and the customer service was excellent, keeping me up to date and full of apologies. I received my order today and the pots are lovely. So just wanted show my appreciation by posting this review!

October 25, 2023
Unprompted review
Rated 5 out of 5 stars

Grave pots and flower spikes

Ordered some grave pots and flower spikes, when they arrived they surpassed all my expectations. The ordering was easy and the delivery by Royal Mail was amazing. Definitely a 5 star experience and would definitely recommend them. 👌

October 10, 2023
Unprompted review
Rated 5 out of 5 stars

Second time ordering from this Inerra

Second time ordering from this Inerra. Great high quality items I’m currently making Christmas wreaths, the website is perfect for everything needed. And quick delivery! 5 stars!

September 25, 2023
Unprompted review
Rated 5 out of 5 stars

Lovely, very good value for money.

Items I ordered arrived super quick. The four white and pink chrysanthemum pots I ordered are lovely, very full. The orange roses and white lilies, although lovely, are not so full. Very good value for money. Hopefully they look as good after the winter.

September 21, 2023
Unprompted review
Rated 5 out of 5 stars

I ordered grave pots and all lovely…

I ordered grave pots and all lovely this is second time of ordering and highly satisfied both times
Delivery was quick and well packaged would not buy from anyone else Thanks inerra a very satisfied customer

September 8, 2023
Unprompted review

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