Excellent service! I rented a car for a week to visit different towns in Yucatan. From the moment I contacted this company for a quote until I returned the car, the service and assistance were excell... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
When I arrived at the airport I was immediately contacted through WhatsApp where the driver would meet me to take me to the nearby office to pick up my rental. The office was very kindly and my car... See more
Company replied
I was really impressed with the service from Infinity Car Rental at Tulum Airport. Two days before my trip, I was told the Jeep I had reserved wouldn’t be available. However, the team went above... See more
Company replied
The staff at Infinity was very professional from my first inquiry until we returned the car. They were very clear about their pricing upfront and didn’t try to up-sell or sneak any other costs in ther... See more
Company replied
Company details
About Infinity Car Rental
Written by the company
Infinity Car Rental is the best option for renting a car without hidden fees or insurance in Mexico.
Infinity Car Rental offers competitive prices and a variety of benefits, including discounts of up to 40%. Our team is available to help you with any questions or concerns you may have during the reservation process.
We want to make your experience with Infinity Car Rental as easy and enjoyable as possible. Contact us today to learn more about our services and take advantage of our great deals!
Reserve your car today and take advantage of our discounts!
Infinity Car Rental offers competitive prices and a variety of benefits, including discounts of up to 40%. Our team is available to help you with any questions or concerns you may have during the reservation process.
We want to make your experience with Infinity Car Rental as easy and enjoyable as possible. Contact us today to learn more about our services and take advantage of our great deals!
Reserve your car today and take advantage of our discounts!
Contact info
Parque Logístico, SM 301 MZ 8 LT8 Bodega 33-A, 77536, Cancun, Mexico
- +529986891918
- service@infinitycustomer.com.mx
- infinitycarrental.com
4.6
Excellent
324 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
informative
January 31, 2023
Unprompted review
Reply from Infinity Car Rental
¡Gracias por compartirnos tu experiencia con Infinity Car Rental!
Great experience at Infinity/American Car Rental
It was a little difficult in the beginning to find the vendor because they are named “American” inside the car rental offices, but once we found them We had a great experience. Ulises López helped us out and was very professional and helpful. He went above and beyond to thoroughly explain everything as well as all our questions. Great experience and prices!
January 25, 2023
Unprompted review
Reply from Infinity Car Rental
Hello Lidia! We love reading this! Thank you so much for sharing your experience.
Avoid at all Cost! You will pay Double! Total Rip Off!
The shuttled never showed, they charged us more than double our quote, despite having pre-paid all required insurance, and the pick up process took more than two hours of valuable vacation time. Other customers arriving at the same time had the same miserable experience. Avoid at all cost! Total scam!
May 26, 2022
Unprompted review
Reply from Infinity Car Rental
Camera! We would you like to look further into your case.
Please email us to service@infinitycustomer.com.mx with your contact information, your reservation, or rental agreement number and all the details of your experience and one of our customer service agents will reach you back as soon possible. You can all so reach our customer service team through this link https://mtr.bio/infinity
A complete rip off!!
We rented a car online in Cancun - Mexico for a good price through a company broker (Wisecars) with NU Cars / Infinity Cars (the double name is shady enough already but wasn't aware at the time of the booking). Once we got there they asked us to pay a minimum of $300 on top of the car rental for insurance if we are not able to provide a document from my credit card company stating that they can cover over $9600 if something happens. Signed by the company and printed off; obviously a complete rip off just to make more money on top of the rental; they even told us that if we cancel our booking with Wisecar that they'd give us a better price. After a long conversation and getting no where we left, losing our deposit, went next door to another car rental, booked a car for a third of the price with insurance covering 90% of the car and no unheard documents needed.
Worst customer service too with the sales agent telling me that every car rental in the world ask for this document.. I do travel the world and needles to say I never got asked for it.
A complete rip off!
February 1, 2022
Unprompted review
Reply from Infinity Car Rental
Lorenzo! We would you like to look further into your case.
Please email us to service@infinitycustomer.com.mx with your contact information, your reservation, or rental agreement number and all the details of your experience and one of our customer service agents will reach you back as soon possible. You can all so reach our customer service team through this link https://mtr.bio/infinity
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.