CUBE Store Durham Reviews 4

TrustScore 4 out of 5

3.8

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Company details

  1. Bicycle Store
  2. Bicycle Repair Shop
  3. Bike Accessories Store

Information provided by various external sources

Infinity Cycles, based in County Durham, North East England. Owned and operated by enthusiastic bike riders , delivering great service and the best brands since 2009. Over 300 bikes on display in our showroom. 0% finance and free click and collect avai...


Contact info

3.8

Great

TrustScore 4 out of 5

4 reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

11/10 across the board with the lads…

11/10 across the board with the lads today at Infinity Cycles. Walked in knowing what I roughly wanted and they helped me along the way with my 101 questions. They set the bike up with me in person and then walked me though the Mission Control app.

Further credit to the lads in the workshop for turning the new bike around in a few hours.

I’d happily be taking the back back for service/repairs and to hopefully purchase more in the future.

September 7, 2023
Unprompted review
Rated 1 out of 5 stars

Shocking customer service

Shocking customer service, i contacted them about a repair and 'Jamie' was supposed to ring me back, and he never had the decency to do so, i even messaged them via a form on their webpage and still no response..!

i took my custom elsewhere and will be advising everyone else to do the same

April 13, 2023
Unprompted review

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