InfoTrackGO Reviews 2,192

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the user experience, finding the process easy to understand and navigate. Many highlight the quick response times and efficient delivery of requested documents, often receiving them within minutes or much faster than initially quoted. People appreciate the seamless experience and the promptness of the service. However, some customers expressed dissatisfaction with the pricing, finding it to be more expensive than anticipated or compared to alternative services. There were also occasional issues with the website's functionality, such as difficulties with lot numbers in the shopping cart or the inability to find specific information. A few people reported that the service failed to provide current or complete information, leading to frustration and the need to seek information elsewhere.

What people talk about most

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the website easy... See more

Response time

Clients share positive opinions on response time. Many reviewers praise the quick and fast replies, with some... See more

Website

Customers had ambiguous experiences with the website. Many reviewers found the site easy to use, navigate,... See more

Price

People report negative experiences with price, often finding it costly and expensive for the value received.... See more

Service

Reviewers mention ambiguous feedback about service. Many customers praise the quick, efficient, and... See more

Based on these reviews

Rated 4 out of 5 stars

Once I had worked out that I couldn't include my lot number in the search, only the strata title number, the site worked well up until the review of the shopping cart. I correctly selected my lot from... See more

Rated 4 out of 5 stars

The information we requested was received in a very timely manner. We do find that some reports are more expensive than those accessible through ASIC.

Rated 4 out of 5 stars

Nice and easy to do, would be nice to see a report style output, especially where the name isnt found.

Company replied

Rated 4 out of 5 stars

Quick telephone response to my enquiry. And pleasant to deal with. Emailed attachment was proppt.


Company details

  1. Information Service

Written by the company

Make your big life decisions with the help of InfoTrackGO


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Saw the sample and it showed a lot more…

Saw the sample and it showed a lot more information then the original

April 18, 2026
InfoTrackGO logo

Reply from InfoTrackGO

Hi there,

The sample shows different details from the search results of your order because the search was processed on a different vehicle.
If the information is not available on the searched vehicle, then it will not be displayed in the search results PDF.

Regards
InfoTrackGO Support

Rated 2 out of 5 stars

No shareholder information

The information I saw said the company extract would show shareholdings. It didn't. That's all I wanted. I'd like information before I purchase to know what will be in the report. I now know that it's because the company in a public unlisted company. InfoTrackGo would know that too.

April 16, 2026
Rated 1 out of 5 stars

I am yet to receive the report 3 days…

I am yet to receive the report 3 days after ordering. Website noted 24 hrs.

April 14, 2026
InfoTrackGO logo

Reply from InfoTrackGO

Hi there,

Looking into your order details, the search results were emailed through to you within 1 minute or the order being placed.

I will email you separately to confirm receipt of the search results and to follow up on any other concerns regarding your order.

Regards
InfoTrackGO Support

Rated 5 out of 5 stars

User friendly experience but cost…

While delivering a user-friendly experience remains a priority, it is equally important to optimize and minimize associated costs given the current expense levels. A single-page interaction, particularly one that requires only a simple click, should not incur disproportionately high costs. Greater efficiency and cost-effectiveness should be considered to ensure sustainability without compromising usability.

April 2, 2026
Rated 1 out of 5 stars

I requested a different address but it…

I requested a different address but it spit out a incorrect search

April 1, 2026
InfoTrackGO logo

Reply from InfoTrackGO

Hi there,

Looking into your order details I can see that there appears to be an error with the search process that was placed in our system.

We will reach out via email for more information regarding the order's search error.

Regards
InfoTrackGO Support

Rated 1 out of 5 stars

The report I ordered was incorrect and…

The report I ordered was incorrect and it apparently doesn't exist. I'm not sure why the file would be added / tagged incorrectly. On a positive not it's been confirmed my money will be refunded, which i hope will happen.

March 26, 2026

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