Ingeni Services Group Limited  Reviews 228

Ash - What a Legend! Clear and concise information with no pressure to purchase.

This is the first time I have had to use ingeni services and I highly recommend their service. Excellent customer service, easy to complete the claims form and decision was made really quickly.

Very professional service. Prompt turnaround from claim submission to approval.

With my responsive evidence as required of my incident, Ingeni have been very fast in their reply and positive action. Reported on the 23rd, I filed forms on the 25th, and claim accepted on the 26th. Although I have to admit at this early stage, payment has not yet been received, and is scheduled within 30 days. I'm happy with the outcome.
Ingeni have been very easy to deal with.

Had a fantastic experience with Ingeni. Ashlea helped me with multiple claims and was incredibly patient while I was abroad for several months. She handled everything professionally and waited for me to get back to finalize the paperwork. A huge thank you to Ashlea for making the process so easy and stress-free.

I received a call from Ash, he was very welcoming and explained everything thoroughly. A great asset to the team.

Sophie and team at Ingeni incredibly efficient and my car is now booked in for the alloy wheel repair within the hour.

Excellent Service.

The company representative was extremely patient and polite, listened carefully and was easily able to explain when I became confused over what was being covered.
1. This person showed great patience whilst I was waiting to pick up my new care due to a technical hitch which occurred through poor communication between the Garage Salesperson and myself.
2. He listened, (almost unheard of these days), and was keen to help where he could.
3. Gave clear information and repeated certain aspects of the conversation to clarify that he had taken down the correct details.
Unfortunately I couldn't give a five star rating though as I hadn't been asked about how I wished to be addressed so the documentation now reads Mrs rather than Reverend or Miss, either of which would have been preferable.

The team who dealt with my case they were really helpful and I’ve had a very positive experience with GAP so far. They’ve been professional, responsive, and clear while dealing with my case.

Great to deal with. Very simple process and a swift decision was made on my claim. All in all, a pleasant experience unlike others I’ve had with different providers. I would thoroughly recommend.

Very impressed with Ingeni. I hit a pothole and ruined a tyre on my EV3. Within three days of putting in a claim I had a positive response. I would certainly recommend them to others. A fast and efficient service.

Easy lines of communications, prompt responses, no fuss, dealt with by humans (not bots). Can't fault them.

Staff polite friendly and helpful.
Excellent prompt service on both occasions I have claimed for a puncture. No quibble and paid in full.

The service you receive is great. The claims are dealt with very quickly and you can always get hold of them to talk to
I would highly recommend them and take out this type of insurance again

Ashraf was very helpful and punctual with call backs regarding my GAP insurance

The Ingeni Team are always incredibly Professional - attentive to every question and extremely helpful. When I first looked at the claim form it was a little daunting but one phone call to the Ingeni Claims Team very quickly dispelled my concerns.
Only good comments to make about Ingeni

Absolutley amaizing ,quick

I found Ashraf courteous and patient explaining gap insurance for my new car. Nothing was too much trouble and Ash explained everything I needed to purchase this vital top up, just in case. I would thoroughly recommend ingeni- Many thanks

Friendly service from Ashraf Miah. Quick and smooth service.