Ingeni Services Group Limited  Reviews 228

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and clear communication, making interactions pleasant and stress-free. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of the claims process. Reviewers are particularly impressed with the quick response times and the smooth handling of their claims, often noting that issues were resolved promptly and efficiently. However, some customers also noted dissatisfaction with the service, mentioning issues with claims not being honored as expected and a perceived lack of accountability from management. A few other people also felt that the claims forms could be complicated and required a significant amount of paperwork.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the helpfulness,... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent and efficient service, often... See more

Claim

Reviewers express satisfaction with the claim process, highlighting its ease and efficiency. Many customers... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness, knowledge, and... See more

Response time

Clients share positive opinions on response times, frequently highlighting the quick and efficient handling... See more

Based on these reviews

Rated 5 out of 5 stars

I've just taken out GAP Insurance with Ingeni Services and am extremely pleased with the excellent service provided by Ashraf Miah. I'd already exchanged a couple of emails with him and finalised all... See more

Company replied

Rated 5 out of 5 stars

I cannot fault the excellent service provided by Ashlea at Ingeni. I had taken out wheel & tyre insurance when I bought my new car two years ago and how useful it proved to be. Once I had provided In... See more

Company replied

Rated 5 out of 5 stars

We took out wheel and tyre insurance when we bought a new car, and I'm pleased we did. Less than 2 months after picking up the car I discovered a large screw sticking out of a rear tyre. I spoke with... See more

Company replied

Rated 5 out of 5 stars

I cannot thank and recommend Ingeni enough. Their team helped us greatly with our GAP Insurance claim and their efforts were invaluable when dealing with our own motor insurers, who had clearly under... See more

Company replied



Contact info

4.9

Excellent

TrustScore 5 out of 5

228 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ash was great

Ash was great. He talked me through the product and informed me about the advantages of gap insurance, which I've never had before. He was well informed and knew his subject well. He was friendly and empathetic. A great experience, thanks Ash.

September 24, 2025
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

Thanks for your feedback.

Rated 5 out of 5 stars

The agreement was clearly explained and…

The agreement was clearly explained and the options available to me. The financial options suited me and I’m clear what the insurance offers and provides peace of mind.

September 23, 2025
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

Thank you for your positive review. Much appreciated.

Rated 5 out of 5 stars

Scuffed one alloy wheel

Scuffed one alloy wheel. Service was good from start to finish. Technician turned up on time and did a good job.

September 23, 2025
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

Glad to be of service! Thanks for the review.

Rated 5 out of 5 stars

I had no idea how to navigate the…

I had no idea how to navigate the process of submitting and claiming an insurance claim for damage to two of my car doors.
From initially contacting the company to settling the claim the insurance advisor has been totally supportive with no problem being an issue and has made this whole experience totally stress free. Definitely recommending
Dave

September 22, 2025
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

Pleased to help. Thanks for the great review.

Rated 5 out of 5 stars

Excellent service

Excellent service - Big shout of to Ashley she sorted whole clam out start to finish highly recommend.

September 19, 2025
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

Ashlea is delighted with you feedback. Glad to be of service.

Rated 5 out of 5 stars

Friendly service

My handler was really helpful. I didn't have to chase up anything. I would definitely recommend this company

September 18, 2025
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

Brilliant! Glad to be of service

Rated 5 out of 5 stars

ASHRAF was extremely helpfull and…

ASHRAF was extremely helpfull and assited in insurance cover. The service i received from Ashraf was superb. I would highly reccomend Ashraf and Ingeni

September 18, 2025
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

Thanks for the great review

Rated 5 out of 5 stars

We found this experience very good

We found this experience very good. Very helpful on our telephone. Everything was explained in every detail. No problems at all.

September 15, 2025
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

Thanks for the great review

Rated 5 out of 5 stars

Ash was extremely helpful

Ash was extremely helpful, polite and friendly made you feel assured and clear on the insurance I was taking out.

September 8, 2025
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

Thanks for the great review

Rated 5 out of 5 stars

Ash was fantastic

Ash was fantastic. He was very informative, helped me to really understand what I was purchasing and how it would benefit me. I would highly recommend gap insurance to everyone buying a new vehicle. I have never bought a car without it, hopefully I will never need to use it, but I wouldn’t feel comfortable not having it. Thank you Ash !

September 5, 2025
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

Thank you for your kind words

Rated 5 out of 5 stars

Delt with Asaraf

Delt with Asaraf, what an absolute pleasure we'll spoken very clear with the policy.
Highly recommend 👌

September 5, 2025
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

Thanks for the great review.

Rated 5 out of 5 stars

Good personal service

The staff answered phone calls quickly and efficiently and sent claim forms promptly. Overall a great service at a stressful time.

September 4, 2025
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

So glad to have helped. Thanks for the great review.

Rated 5 out of 5 stars

Great service.

Very helpful with any questions I had and helped me throughout the whole process.
Easy to talk too and made it very easy to choose the option best for me

September 2, 2025
Unprompted review
Ingeni Services Group Limited  logo

Reply from Ingeni Services Group Limited

Thank you for the great review!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look