Awful service 5 months on still battling to get previously agreed repairs completed. These policies are not worth the paper they are written on & the policies sold do not account for work being done b... See more
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Had a black box with Ingenie for a year and have no complaints. Did a lot of night driving but this didn’t negatively impact my score, as I was assessed on the quality of my driving. I also got discou... See more
Company replied
They are a great insurance company to go for, reasonable prices and great discounts if you get the black box and parent plan too. The black box arrived within two days for me to install and the websit... See more
Company replied
We have insurance and black box (which was easily fitted) and pretty straight forward to use. We have been getting regular feedback and today i queried a speed issue. They gave me the time,... See more
Company replied
Company details
Information provided by various external sources
Hi there, thanks for taking the time to check out our reviews. Like all insurance companies we have some negative feedback along with the good, but as you'll see from our replies we value every one of our drivers and try to provide the best customer experience. If you're an ingenie customer and are having problems just email us at connect@ingenie.com with your details and we'll look into it.
Contact info
United Kingdom
- connect@ingenie.com
- ingenie.com
3.3
Average
2K reviews
Hasn’t replied to negative reviews
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Great company and very easy to take out…
Great company and very easy to take out a policy
October 24, 2021
Reply from ingenie
Hi Barry, we're really pleased that you're enjoying your time with us. Just give us a shout if there's anything you need along the way - you can also follow us on Facebook, Twitter and Instagram if you ever need to chat about you insurance - or just to keep an eye out for our latest competitions and giveaways. Thanks for the 5-stars! Take care, ingenie.
New driver
My experience with ingenie was close to perfect. It was quick and easy and only took me about 15 minutes to sort out.
October 23, 2021
Reply from ingenie
This is great to see - thanks for the 4-stars and your feedback! 😊 Just let us know if there's anything you need along the way - you can also follow us on Facebook, Twitter and Instagram if you ever need to chat about you insurance - or just to keep an eye out for our latest competitions and giveaways. Take care, ingenie.
The worsted company ever the charage of…
The worsted company ever the charage of everything is to high never again will buy the shi... insurance with them
October 22, 2021
Unprompted review
Reply from ingenie
Hi Agnieszka, I'm sorry to see you're unhappy with us. If there's anything we can help you with please send us an email to connect@ingenie.com. Thanks, ingenie.
Very good and easy to access and sort…
Very good and easy to access and sort insurance very fast
October 21, 2021
Reply from ingenie
Hi, thanks for the 5-stars and your feedback! We're really pleased you're happy with our service. Just let us know if there's anything you need along the way - you can also follow us on Facebook, Twitter and Instagram if you ever need to chat about you insurance - or just to keep an eye out for our latest competitions and giveaways. Take care, ingenie.
Thanks ever so much for everything
October 20, 2021
Reply from ingenie
You're very welcome! We're glad you're enjoying your time with us. 😊 Just let us know if there's anything you need along the way - you can also follow us on Facebook, Twitter and Instagram if you ever need to chat about you insurance - or just to keep an eye out for our latest competitions and giveaways. Thanks for the 5-stars! Take care, ingenie.
black box
my eldest lad had ingenie years ago and was nice to see how he drove and not speed. now my youngest has black box which puts my mine at ease. when passed test should have P new driver on car for first 12 months by law
October 19, 2021
Reply from ingenie
Hi Karen, thanks for the 5-stars and your feedback! We're really pleased you've returned to us for your youngest child's insurance and it's great to know you find the regular driving feedback helpful - that's so important to us.
If there's anything you need along the way just let us know - we're also on Facebook, Twitter and Instagram if you need to chat about the insurance - or just to keep an eye out for our latest competitions and giveaways. Take care, ingenie.
Very helpful and always there.
October 16, 2021
Reply from ingenie
Hi, thanks for the 5-stars! We're really pleased that you're enjoying your time with us. 😊 If there's anything you need along the way just let us know - you can also follow us on Facebook, Twitter and Instagram if you ever need to chat about your insurance - or just to keep an eye out for our latest competitions and giveaways. Take care, ingenie.
Horrible
Horrible
Read the terms and conditions of your agreement before you sing up with this insurance policy, as the will change the policy and ask you to buy mileage, plus administration fee, this is the most complicated and liying insurance company out there!
October 15, 2021
Unprompted review
Reply from ingenie
Hi, I'd like to assure you that as an insurance broker we're part of a highly regulated industry and wouldn't lie to our drivers.
We're very transparent on our quote form about the insurance mileage, just under the box to enter your mileage, it states, 'If you drive more than the miles you enter on the form then you'll need to buy more miles to keep your insurance running'. We totally get that sometimes it's hard to know at the start of your insurance exactly how much you'll be driving, so you can add more if needed. It's also really important that your policy matches your needs - one of the main factors used to work out the price is how often you'll be using the car - so it's likely that if you had put a higher number of miles on your original quote, the original price would have been more accurate.
I hope this helps to explain. If there's anything you need during your time with us, just send us an email to connect@ingenie.com and the team will be more than happy to help. Thanks, ingenie.
I cancelled the policy 2 hours from…
I cancelled the policy 2 hours from purchasing it after I realised there is no call centre for this insurance company and you cannot talk to anyone, just a poor quality chat. They still managed to charge me £35 for cancellation (I had a policy for 2 hours!) and still haven’t got the remaining of the money back! Awful experience!
October 13, 2021
Reply from ingenie
Hi, we're sorry to see you had to cancel so soon. The £35 cancellation fee is on the policy info page of our website, so we try to be as transparent as possible. It can take a few days to complete the cancellation process, if you need an update on this please email us at connect@ingenie.com and we help you there. Thanks, ingenie.
Thanks for quick and easy process
October 13, 2021
Reply from ingenie
Hi, thanks for the 4-stars! We're really pleased that you've found getting insurance with us quick and easy - that's just what we like to see. 🙂 If there's anything you need along the way - just let us know - you can also follow us on Facebook, Twitter and Instagram if he ever needs to chat about his insurance - or just to keep an eye out for our latest competitions and giveaways. Take care, ingenie.
The worst customer service I have ever…
The worst customer service I have ever received in my life. The company operates solely via a poor performing live chat experience. They often leave you 15-20 mins without response. Then Terri or Madeline are rude and unhelpful. They're cheap, but it isn't worth it! All they care about is profits. SCUM!
October 13, 2021
Unprompted review
Reply from ingenie
Hi Josh, we're really sad to see this. We do have a contact centre where you can speak to us on the phone. We always try to give the best customer service possible, so we'd really like to check the contact you had with our operators. Please can you send us an email to connect@ingenie.com so we can get a few more details and take a closer look. Thanks, ingenie.
The signing up process was super easy
The signing up process was super easy. The quote given was the cheapest in the market. No much paperwork required.
Well done guys!
October 11, 2021
Reply from ingenie
Thanks for the 5-stars and your feedback! We're glad to be the best price and choice for you. 👍 Just let us know if there's anything you need along the way - you can also follow us on Facebook, Twitter and Instagram if you ever need to chat about you insurance - or just to keep an eye out for our latest competitions and giveaways. Take care, ingenie.
Fast and straight forward
October 11, 2021
Reply from ingenie
Hi Claudia, we're really pleased you found getting insurance with us quick and easy. Thanks for the 5-star review! If there's anything you need along the way - just let us know - you can also follow us on Facebook, Twitter and Instagram if you ever need to chat about your insurance - or just to keep an eye out for our latest competitions and giveaways. Take care, ingenie. 🙂
Amazing insurance company highly…
Amazing insurance company highly recommended always there to answer any questions you may have.. fantastic!!!!
October 10, 2021
Reply from ingenie
Thanks for the 5-stars and your recommendation! 😊 We really try to give the best customer service possible, so this is really great to see. Just give us a shout if there's anything else you need along the way - you can also follow us on Facebook, Twitter and Instagram if you ever need to chat about your insurance - or just to keep an eye out for our latest competitions and giveaways. Take care, ingenie.
Reply from ingenie
Thanks for the 5-stars! It's great to know you're happy with us. Just give us a shout if there's anything you need along the way - you can also follow us on Facebook, Twitter and Instagram if you ever need to chat about your insurance - or just to keep an eye out for our latest competitions and giveaways. Take care, ingenie.
Transparent Feedback
Not a bad insurance company at all, I have been with them for a year and never had any issues or had to make a claim.
HOWEVER when it came to being given a renewal quote it was atrocious. They gave a false pretence it was going to be amazing yet they gave me a measly £250 discount (with a 1 year no claims bonus). Went to a comparison site and Ingenie quoted a reduction of £500ish.
Don’t trust this company to give a good renewal quote. And when the renewal time comes get a quote on comparison site 30 days in advance to guarantee the best price if you’d like to stay with them.
October 8, 2021
Unprompted review
Reply from ingenie
Hi Bria, we're glad you enjoyed your time with us. I'm sorry to see you weren't happy with your renewal price, we can always take a look and double check the details of the renewal. We appreciate your feedback. If there's anything we can help you with please send us an email to connect@ingenie.com. Thanks, ingenie.
Quick and easy to set up from quote to…
Quick and easy to set up from quote to installing box and sorting app xx thank you
October 6, 2021
Reply from ingenie
You're very welcome Lou! Thanks for the 5-stars and your feedback - it's great to know you're enjoying your time with us and that you've found the whole process quick and easy.
If there's anything you need during your time with us just give us a shout - you can also follow us on Facebook, Twitter and Instagram if you ever need to chat about your insurance - or just to keep an eye out for our latest competitions and giveaways. Take care and welcome to the ingenie family. 😊
Unjustified Claim
My son used this company for his first years car insurance. Although he never had any claims or accidents the black box was alerted to an incident when his battery died. There was a claims marker placed on his insurance history.
Despite ringing them and receiving confirmation of proof of no claims discount the marker remains against his name and he is often refused insurance by other companies.
Kids struggle at the best of times to afford car insurance so this kind of thing makes an already difficult situation almost impossible!!
October 6, 2021
Unprompted review
Reply from ingenie
Hi Stephanie, that doesn't seem quite right, please can you ask your son to email us at connect@ingenie.com, from the email address that was on his insurance, and we can take a closer look. Thanks, ingenie.
Reply from ingenie
Thanks for the 5-stars! We're really glad to see you've found the process quick and easy. 😊 Just give us a shout if there's anything you need along the way - you can also follow us on Facebook, Twitter and Instagram if you ever needs to chat about your insurance - or just to keep an eye out for our latest competitions and giveaways. Take care, ingenie.
Reply from ingenie
Hi Baptiste, we're really pleased you're enjoying your time with us and that we're the best price and choice for you. Just give us a shout if there's anything you need along the way - you can also follow us on Facebook, Twitter and Instagram if you ever need to chat about your insurance - or just to keep an eye out for our latest competitions and giveaways. Thanks for the 5-stars! Take care, ingenie. 😊
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