Ingeus UK Reviews 353

TrustScore 3 out of 5

3.0

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers expressed satisfaction with the support and help received, particularly highlighting the positive impact of dedicated advisors who are described as professional, caring, and instrumental in job searching and career development. People appreciate the personalized guidance, workshops, and the overall supportive environment provided by the staff, which many found to be a significant improvement compared to other services. However, some people were dissatisfied with the service, especially concerning claims and contact. Reviewers reported issues with inaccurate assessments, particularly for PIP claims. There were also complaints about poor communication, unreturned calls, and a general lack of follow-through on promises, leading to feelings of frustration and distrust.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff. Many reviewers praise individual advisors for... See more

Service

Clients share ambiguous opinions on service. Many reviewers express frustration, citing issues like hidden... See more

Customer service

Reviewers mention ambiguous feedback about customer service. While some customers praise agents for being... See more

Claim

People report negative experiences with claim processes. Many reviewers express dissatisfaction, citing... See more

Customer communications

Consumers express significant dissatisfaction with contact experiences. Many reviewers report unexpected and... See more

Based on these reviews

Rated 5 out of 5 stars

I am incredibly grateful to the Re-Start Program for matching me with my job adviser. She is the mentor I always needed. She communicates perfectly and knows how to unlock my best qualities. When... See more

Company replied

Rated 5 out of 5 stars

My experience at Ingeus was extremely positive. The company provides support and help in all areas of job search, from CV improvement, to multiple workshops such as interview preparation and bui... See more

Company replied

Rated 5 out of 5 stars

I was referred to Ingeus by Jobcentre Plus. Ingeus are so unlike the Jobcentre. Ingeus East London staff are so friendly and approachable. They really know their stuff and offer all kinds of inhouse w... See more

Company replied

Rated 5 out of 5 stars

`I want to share my wonderful experience with the Restart Scheme, thanks to my adviser, Fatimah Nagshband, at the Hackney branch.When I started, I was going through an incredibly difficult time in my... See more

Company replied


Company details

  1. Employment Center
  2. Career and Education Provider
  3. Employment Search Service
  4. Mental Health Service
  5. Recruitment Service

Written by the company

Our mission is to enable better lives. We design and deliver services to help people improve their employment, skills, health and wellbeing. We specialise in employment, health, justice and youth services and work in partnership with government, employers, and local networks across the UK. Our Employment division helps people on out-of-work benefits get back into meaningful employment, including working with people referred from Jobcentre Plus. We make sure people have the skills, support and behaviours to get jobs, gain independence and become productive employees. Our Youth division delivers services to young people to support them get skills for work and life. We help build a new generation of confident, independent and thoughtful young citizens. Our Justice division works with people in the criminal justice system to transform their lives and create safer communities. Our Health division enables individuals to adopt better behaviours and to access the right support to remain independent and healthy. Ingeus UK is part of international human services provider, APM Group.


Contact info

3.0

Average

TrustScore 3 out of 5

353 reviews

5-star
4-star
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1-star

Replied to 96% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Restart Scheme

Jobcentre sent me to take part in Restart scheme. I appreciate the help which I recieved. Work coaches helped me to build proper CV, and I found my first job in the UK as Sales Assistant. It is a part-time job, but now I have nice start. Also coach helped me with a laptop as I was struggling to work on my portfolio.

August 7, 2024
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Reply from Ingeus UK

Thank you Yuliia for the feedback. We’re so pleased to hear that our team could support you with your needs and help you take the next step in your journey. You’ve got this!

Rated 5 out of 5 stars

Ingeus has been exceptionally…

Ingeus has been exceptionally supportive in providing me with all the necessary assistance I needed. A very warm welcoming staffs. Steph, my work coach is such an amazing person. She is very much interested about my well being and doing whatever she can to assist me. I noticed that all staffs were ready to help too. Give it a go at Ingeus with your job search. Many thanks!

April 15, 2024
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Reply from Ingeus UK

Your feedback made our day! Thank you for taking the time to share this. This helps us learn what is working well and we will share your comments with the team. Best of luck for the future.

Rated 5 out of 5 stars

Loren Kember was amazing very…

Loren Kember was amazing very supportive coach really made a huge difference to my mental health improving she guided me through a challenging period juggling my studies work and home life. Learnt some invaluable techniques and coping skills

August 7, 2024
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Reply from Ingeus UK

Thank you for your feedback. This helps us learn what is working well and we will share your comments with the team. Thanks again for taking the time to share your views!

Rated 5 out of 5 stars

Very effective and motivated.

Very effective and motivated.

August 7, 2024
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Reply from Ingeus UK

Thank you for taking the time to give us a review. We’re delighted to read your positive comments. All the best with your journey.

Rated 5 out of 5 stars

all good

They have been very helpufl and understanding in helping finiding the right path, even though not aligned with my real experience, I did find a job in the end. Very appreciated.

August 7, 2024
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Reply from Ingeus UK

We’re grateful to hear your fantastic review! We’re so glad our service made a positive impact to be shared with others. Thank you. We wish you all the best for the future.

Rated 5 out of 5 stars

Ask and you will get it right

It was amazing meeting different company and great opportunity also wish to work with them and thanks to ingeus company has been helpful

July 30, 2024
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Reply from Ingeus UK

Thank you for taking the time to give us a review. We’re delighted to read your positive comments. All the best with your journey.

Rated 3 out of 5 stars

I tried to contact them through email…

I tried to contact them through email and calls on 18th July. but never got back to me.

thanks

July 7, 2024
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Reply from Ingeus UK

Hi there, we aim to provide the best service possible and value all feedback to help us improve. Please email us at feedback@ingeus.co.uk to discuss your experience and concerns so that we may assist you further.

Rated 5 out of 5 stars

They understand and get to know you as…

They understand and get to know you as a person, so that they can help you find a job, that you are capable of doing it.
They also stay in touch with you to see how you are doing even if you find a job with their help or not.

July 30, 2024
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Reply from Ingeus UK

Your feedback made our day! Thank you for taking the time to share this. Best of luck for the future.

Rated 4 out of 5 stars

Supportive advisor who also met with my…

Supportive advisor who also met with my manager to help transition to work.

September 1, 2023
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Reply from Ingeus UK

We’re grateful to hear your fantastic review! We’re so glad our service made a positive impact to be shared with others. Thank you. We wish you all the best for the future.

Rated 4 out of 5 stars

Was great till my counsellor had to…

Was great till my counsellor had to take time off work, as heard nothing for ages

May 30, 2024
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Reply from Ingeus UK

Thank you for taking the time to give us a review. We aim to provide the best service possible and value all feedback to help us improve. Please email us at feedback@ingeus.co.uk to discuss your experience and concerns so that we may assist you further.

Rated 5 out of 5 stars

Brilliant company

Brilliant company. Everyone is so welcoming and understanding. I recommend to anyone that wants to get back into work . And they support anyone with mental health issues or personal problems. Please contact them

August 6, 2023
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Reply from Ingeus UK

We’re grateful to hear your fantastic review! We’re so glad our service made a positive impact to be shared with others. Thank you. We wish you all the best for the future.

Rated 5 out of 5 stars

I had a good experience always…

I had a good experience always .outstanding service, very kind and polite people are there.to many time ,I went there ,just say wow ,outstanding behaviour,.I will be thankful all the members of my keyworkers.thanks

June 20, 2024
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Reply from Ingeus UK

Thank you Farah for the feedback. We’re so pleased to hear that our team could support you with your needs and help you take the next step in your journey. You’ve got this!

Rated 5 out of 5 stars

Brilliant advice from all of the team…

Brilliant advice from all of the team greatly appreciated

November 16, 2023
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Reply from Ingeus UK

Thank you for your feedback. This helps us learn what is working well and we will share your comments with the team. Thanks again for taking the time to share your views!

Rated 5 out of 5 stars

My experience is wonderful with ingeus

My experience is wonderful with ingeus. Really very helpful and kind staff.

July 29, 2024
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Reply from Ingeus UK

Thank you so much for your feedback! We’re thrilled to hear that you had a great experience. Keep up the great work.

Rated 5 out of 5 stars

It went very well organised

Health support course. It went very well organised; the materials were great and well structured.
Ingeus staff take any your problem very seriously, no matter what the problem is. Thank you very much, Emil, Helen, Daniel and others from Rochdale team. Good job, guys, keep it up!

February 1, 2024
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Reply from Ingeus UK

Thank you for your feedback. This helps us learn what is working well and we will share your comments with the team. Thanks again for taking the time to share your views!

Rated 5 out of 5 stars

First off all I would to say thank you…

First off all I would to say thank you to all the members off your staff that work will me they have done a great job . They all work very hard and got me a new job which I thought that would not happen with what I had gone through
But they give me the confidence in myself to get a job

June 1, 2024
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Reply from Ingeus UK

Thank you for the feedback. We’re so pleased to hear that our team could support you with your needs and help you take the next step in your journey. You’ve got this!

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