IngramSpark Reviews 1,600

My only complaint is that I wish Ingram would allow changes to be made while they are processing pre-orders from previously uploaded files. Waiting for the pre-orders to be printed created a week's delay in uploading an absolute final file (as often happens, a minor mistake was found in the book at the eleventh hour). That said, once I was able to upload a new file, Ingram approved it within an hour and I've now ordered proof copies for the author, although they won't arrive until after book goes on sale in a few days. Overall, I'm pleased with Ingram's service.

The troubleshooting was lucid and the problem was solved.

Purple Diamond Press, Inc enjoys working with IngramSpark.We’ve been using IngramSpark for five years to print our children’s books, and overall, we’ve had a positive experience. The platform is user-friendly, and the ability to print on demand has greatly benefited our business. Over the years, we’ve encountered a few issues, but the customer service team has consistently responded quickly and rectified any problems. One area where we feel there could be improvement is the paper quality for children’s books. While the current quality is acceptable, enhancing the paper’s texture and thickness could elevate the reading experience and better showcase the illustrations in children’s literature. We’re happy with IngramSpark and look forward to continuing our partnership.

Awesome service, very happy

Easily the worst customer service I have experienced in decades.

Ingram Spark's absolute refusal to deal with issues on a simple phone call, combined with the hours (sometimes days) it takes them to read and respond to emails, means they make terrible mistakes costly to writers in the end.

Example: [EDIT: Given that Ingram's problems are systemic more than individual, I am removing the agent's name] cancelled my title (an active and ongoing publication) after failing to read my email properly. To be clear: this was not for content integrity/account violation reasons. The title was/is in the process of being transferred to another account and [Agent's Name Withheld] either did not understand or chose not to care. One 5-minute phone call would have resolved and clarified the situation... but that's not how Ingram roll. Ask to be called and they will offer their premium "Ingram Connect" service in which you must pay additional fees for a call. Don't want to pay? Then you have to put up with their relentlessly inefficient email/chat "support" instead.

Ingram Spark are literally nothing without authors, for whom they presently show zero respect in their "customer service". Because of their monopolistic position in US and international POD distribution, they clearly have no incentive to raise their game. Disgruntled authors speaking up are the only way this vital but lazy company will ever change. So please: speak up.

Ingram print quality is good, generally better than KDP, although not by much. So long as you have literally NO issues with your files, account information, banking information (etc etc etc) -- anything that warrants interacting with their customer service -- you should be fine. As soon as you have an issue, prepare for a relentless nightmare of back-and-forth on email that very rarely gets you anywhere fast.

I'm very disappointed to learn that Ingram will allow retailers to return books after an unlimited number of days. This is a ridiculous policy that is in now way supportive of authors. You're already using a 55% wholesale percentage compared to 40% by other distributors.

The wait times for responses 3-4 days are ridiculous as 60 days is not long enough , The live talk feed to pay 30$ extra on top of everything else to get a problem resolved faster is not worth the time or money as I paid for it and they only waited 10 min before cancellation the appointment .The quality of the books is great, customers service times could be faster. Overall satisfied

It's not perfect but overall it has been a wonderful experience: some site issues and bugs.

Laura! you are the best. you always make sure to solve my concerns. Thank you so much.

Normally, they're extremely good. I love their quality as well as their price point and distribution powers. They also do a good job of presenting sales info and orders.

I ordered my book about a month before my book sale. October is my big month. I wasn't notified there was an issue until a week before. By then, it was too late. I had to sell old copies and didn't have any more. I didn't have any for the stores I usually sell in either. Not thrilled.

I will say that one of the gals on their customer service team was pretty good and patient when I contacted them regarding the order.

I love the e-commerce function where you can sell paperbacks at a discount in the USA, direct from the printer. I love the control of this.

The print quality is uncontrollable and customer service responds to concerns with links to pre-written articles. There is very little quality control at printers. Often the trim on my covers was off.

IngramSpark responds to concerns fairly quickly but can't do much to fix them. When Amazon claimed to have trouble selling paperbacks (no problem with Kindle) after months of listing the book on pre-order, all IngramSpark can do is repush the information. Amazon has chosen to sell for a while only through 3rd parties. To be fair, this is all any distributor can do re Amazon.

In short, IngramSpark is a good self-publishing option--if you invest in professional designers, but what they do with your design is not reliable and customer service is often ineffective.

This company does not support customers. You can’t talk to an actual person. I have had nothing but issues since last year with them. I have not been supported with writing in for support. It’s like talking to scripted robots. I live in Canada and my shipping for 32 books was over $150.00 and I never received my order. I paid for the books and shipping which cost more than $600 Canadian. I wrote to customer services for the millionth time and they said I am out of luck because I chose the cheaper option. Over $150 for shipping is considered the cheaper option. Worst company, customer service sucks and they are not in responsibility for lost or damaged shipments. Huge red flags. The only reason I was using them because I am part of a book collaboration and this is who the coauthors chose. Bad choice and I will be sharing how horrible Ingram Spark is with everyone I know. You might be good for US residents but you suck for Canada. Not even sure why you are in Canada when you suck this much. The review asks me for the date of my experience, all my experiences with IngramSpark have been horrible. Back and forth communication through email, never resolving anything. Like I said, don’t waste your time or money. There are much better companies out there that actually care and want people to succeed. This company is not it.

Laurel was helpful, professional and friendly. My request was handled quickly!

The Ingramstark crew of the 21st century is professional, kind and supportive. I have awe for this young IT officers and appreciate their thinking, professionalism and kindness. Thank you Joanna, Cherry, Brad, Thato, John Carlo, Ivy, Mary Grace, Geralyn you are strong and knowledgeble. It was a great experience to have contact with you online. I wish I could meet you face to face.
Kind regards

Book creator limitations. Publisher compensation. All things that will make me review how I use Ingram spark. I think you do a great job but lot of work on my end for little reward

I love it, it is very fast and easy

As if right now. Sales is not as good as the beginning of the year.

I appreciate how fast you guys are