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Rated 5 out of 5 stars

I had an excellent experience working with Tom on an employment matter. He was extremely knowledgeable, strategic, and supportive throughout the entire process. He explained everything clearly, pro... See more

Rated 5 out of 5 stars

Tom is absolutely fantastic. He listened to what I had to say and really helped me understand my situation and what my options were at that point. I left that first call with him feeling really em... See more

Rated 5 out of 5 stars

I can’t thank Tom enough for the support and guidance he gave me through a really difficult time. He was compassionate, understanding, and easy to talk to throughout the whole process. He explained ev... See more

Rated 5 out of 5 stars

If you are looking at a list of laywers provided by an employer, do yourself a favour and call Tom. He was recommended to me by a lawyer friend who had worked with him previously. He worked inhouse... See more

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4.6

Excellent

TrustScore 4.5 out of 5

47 reviews

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Rated 5 out of 5 stars

Excellent experience working with Tom

I had an excellent experience working with Tom on an employment matter. He was extremely knowledgeable, strategic, and supportive throughout the entire process. He explained everything clearly, provided thoughtful advice, and always made sure I understood my options.
What stood out most was how responsive and dedicated he was — despite having a busy schedule, he prioritised my paperwork and consistently got back to me promptly. Even after the matter was settled, he took the time to answer additional questions, which I really appreciated.

I would not hesitate to work with Tom again in the future and would highly recommend him to anyone needing employment advice. He came recommended to me by a friend, and I’m very glad I followed that recommendation.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Tom is absolutely fantastic

Tom is absolutely fantastic. He listened to what I had to say and really helped me understand my situation and what my options were at that point. I left that first call with him feeling really empowered to manage my situation in a way that was giving me back the control.

Tom also followed up with me on numerous occasions by email to check how things were going and ask whether there was anything else he could do to support. Knowing that support was there was invaluable.

I would not hesitate to recommend Tom.

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

Professional and empathetic

Warm, professional, very understanding and took into detail specific context with empathy and excellent legal advice. Would recommend highly.

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Tom was incredibly helpful

Tom was incredibly helpful throughout a very painful process with my employer and was able to secure my exit and settlement- anyone going through anything similar will know how stressful and time consuming it can be and Tom was invaluable in minimising the impact the situation was having on me. I’d happily recommend Tom, he’s incredibly supportive but more importantly has your best interests at heart.

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Tom in incredibly experienced and…

Tom in incredibly experienced and explains everything along the way. No question was too much. He definitely leaves you with a feeling of him having everything in hand and that he has your back. Would absolutely recommend him to anyone looking for legal assistance.

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Tom was brilliant

Tom was brilliant, so patient. Talked me through everything and nothing was ever too much trouble. Faught my corner the whole way and got me to where I needed to be. Couldn't ask for a better representative. Thank you!

November 28, 2025
Unprompted review
Rated 1 out of 5 stars

Beware

Beware! Sadly not trustworthy. This solicitor has hidden fees and not fit for complex cases.

September 1, 2025
Unprompted review
InHouse it logo

Reply from InHouse it

Thank you for taking the time to leave a review. I am sincerely sorry to hear that you feel disappointed with the service you believe you received.

For clarity, we operate exclusively on a fixed-fee basis, with all fees agreed transparently at the outset. We do not apply hidden charges, and our fee structure is intentionally set at a highly competitive level to ensure that individuals can access legal support that might otherwise be unaffordable in the wider market.

We have reviewed our client records from the period you may be referring to and, unfortunately, we have been unable to identify any matter that corresponds with the concerns raised. I would welcome any feedback that you would be willing to provide to help us improve the service going forward.

If you would be willing to provide this information, please contact us directly at tom.haines@inhouseit.co.uk.

Rated 5 out of 5 stars

I had an excellent experience working…

I had an excellent experience working with Tom. From the beginning, he was professional, approachable, and clear in his advice. He took the time to fully understand my situation, explained the legal process in plain terms, and kept me updated at every stage.

I would highly recommend Tom to anyone looking for reliable, trustworthy, and excellent legal representation.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

If you are looking at a list of laywers provided by an employer, do yourself a favour and call Tom

If you are looking at a list of laywers provided by an employer, do yourself a favour and call Tom. He was recommended to me by a lawyer friend who had worked with him previously. He worked inhouse for a large firm and decided to represent the good side. Tom was clear, professional and caring throughout the process. I was looking for 2 things, a financial settlement and closure from an unpleasant experience. Tom exceeded in the first and helped me to gain the second. Thank you!

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely first-class support

Absolutely first-class support. Clear, practical and always reliable advice that has been invaluable in helping us deal with our more complex HR cases. The legal guidance is explained in a straightforward way to ourselves and clients, making difficult situations much easier to manage with confidence. Professional, responsive, and a genuine partner who we always rely on for additional support beyond our own legal HR knowledge. Highly recommend to anyone looking for expert HR legal advice.

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful

Hi, I have worked with Tom and I must say that he was very helpful and professional.
I recommend his expertise and business with confidence. Thank you Tom for your help.

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

HIGHLY RECOMMEND FOR ANY EMPLOYMENT MATTERS

I genuinely cannot recommend Tom enough for anyone in a similar distressing employment/ discrimination situation to mine - after speaking to a few solicitors and feeling like i was competing with their interest/ time over being heard and being able to trust them, Tom responded to a post i had put out and I am so grateful he did!

Professional, kind and sincere with invaluable experience and advice - put at ease from the get go, given time and patience to fully explain my circumstances, and given very realistic and practical advice with insight from his past experience which helped so much to have. Organised and generous with his time, Tom helped make it financially possible for me to act against my employer, gave invaluable insight throughout which eliminated so much stress (to the point I would say i actually enjoyed learning and seeing through the process of my claim) and was so prompt in following up on any questions from me or actions/ communication as promised.

If only all soliciting services followed this example - Tom thank you, its been life changing to genuinely move on from my situation with dignity back and the financial compensation at the level/over what we'd hoped for. For anyone struggling in this area PLEASE go to InHouse IT and you will be so glad you did.

April 28, 2025
Unprompted review
Rated 5 out of 5 stars

Employment matters

I was in despair as the deadline for my ET1 submission was fast approaching and I urgently needed a solicitor to review and help me redraft my claim. Tom reached out promptly and provided invaluable support. He took the time to carefully go through all of my information and helped me restructure it clearly and professionally.

What I appreciated most was that Tom worked over the bank holiday weekend to ensure I could meet my submission deadline. His dedication and commitment made a real difference during a very stressful time.

Even when I experienced technical difficulties submitting the form, Tom explained the process thoroughly and guided me on how to proceed. He also took the time to walk me through the next steps and explain my options clearly.
I am extremely grateful for Tom’s professionalism, support, and empathy throughout. I would highly recommend his services to anyone needing legal guidance with employment matters.

May 20, 2025
Unprompted review
Rated 5 out of 5 stars

Kind, clear and supportive - thank you Tom!

I can’t thank Tom enough for the support and guidance he gave me through a really difficult time. He was compassionate, understanding, and easy to talk to throughout the whole process. He explained everything clearly, was honest about my options and gave me space to decide what felt right. I'm really grateful for his calm, professional approach and for helping me reach a fair outcome. I would highly recommend him to anyone.

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

A knowledgeable and empathetic solicitor who got a positive outcome

I was referred to Tom through word of mouth. He was empathetic to my situation regarding discrimination at work. He set expectations early on with my case.

I worked with him for over a year and he was professional throughout. He always updated me and would be there to take a call whenever something new come up to my situation. He not only was able to support me legally but also felt he took the time to get to know me as his client. Tom's knowledge of working in employment for the employer was beneficial when going through a tribunal case as a Claimant as he was able to use his expertise to set expectations on what he would be expecting the employer to do. This knowledge was valuable and with his connections to great barristers I was able to achieve a positive outcome.

March 4, 2025
Unprompted review
Rated 5 out of 5 stars

I contacted Tom through word of mouth…

I contacted Tom through word of mouth on workplace issues and Tom really really helped me work out the next steps going forward.

I really appreciated Tom’s honesty and practical advice to my situation. I would 100% recommend his services and advice to anyone.

February 18, 2025
Unprompted review

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