Inish Pharmacy Reviews 28,499

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

We always have fantastic service from Inish Pharmacy. It's so handy to check online for any essentials, whether it be pharmaceutical, health supplements, toiletries or otherwise, there's always a grea... See more

Rated 5 out of 5 stars

I ordered on Wednesday evening and my package arrived on Friday morning. Much cheaper than my own chemist I will definitely order again . Great service thank you

Company replied

Rated 5 out of 5 stars

Ordered products on Thursday afternoon, I had them in hand on Monday night with international delivery to New York! Super impressed. Products came in excellent condition with good expiration dates (2... See more

Rated 5 out of 5 stars

I can never fault Inish Pharmacy. Use this site quite a lot for my regular optical needs. Fantastic range of goods on their site to choose from & I always find what I need. Delivery is excellent &... See more

Company details

  1. Online Pharmacy
  2. Drug Store
  3. Health and Beauty Shop
  4. Pharmacy

Written by the company

Inish Pharmacy is Ireland's leading online pharmacy. We are a progressive, independent pharmacy group based in Co.Donegal, Ireland. We're proud of our commitment to quality products and services, providing the best in healthcare, beauty, mother & baby, skincare and fragrances. Inish Pharmacy are also dedicated to our staff development, providing support and further training to help our staff offer the best possible service in a dynamic, expanding company.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

28K reviews

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Replied to 25% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

counterfeit Item Received - Condescending Customer Care

I ordered a bottle of La Roche Posay moisturiser. Unfortunately it arrived today but l am unable to authenticate the product as the QR code will not scan, and eventually brings me to a dodgy website and not the official La Roche Posay website. I rang the store this morning and was horrified by the condescending response I received from the lady on the phone. I am still shaking over how rude and unhelpful she was.
Please be aware that products from this site may be counterfeit, and their customer support will not provide you with understanding or assistance. I will be escalating this matter with the relevant bodies in Ireland as these counterfeit products pose a serious health risk

March 25, 2026
Unprompted review
Inish Pharmacy logo

Reply from Inish Pharmacy

Dear Jane,
Thank you for providing your feedback on your recent order and, more importantly, your experience when calling yesterday.

First and foremost, I want to state clearly that all our La Roche Posay products are genuine and sourced directly from L’Oréal (Dermatological Beauty Division). As a licensed pharmacy and one of the main suppliers of La Roche Posay products in Ireland, we have a direct account with L'Oréal and do not use third-party distributors; this is the only way we can guarantee the safety and integrity of the products we provide to our customers.

I also want to offer my sincerest apologies for the response you received on the phone. Hearing that a customer felt "horrified" or that we were condescending is deeply upsetting to us. We take great pride in our reputation for excellent service, as reflected in our long history of positive reviews. However, it is clear we didn't meet this standard for you and we will be addressing this with our team internally.

I understand why the scanning process caused concern, and I’d like to provide the technical context for this:
-The code on the bottle is a 'Data Matrix' code, not a QR code: While it looks like a QR code, it is an industrial-grade version used by L’Oréal for unit-level tracking. Because these codes are much smaller and denser than standard QR codes, smartphone cameras often struggle to focus on them, leading to the "unscannable" experience you had.
-The "rposay.com" Link: This is an official, shortened domain owned by L’Oréal. It is part of their "GS1 Digital Link" system.
-Security Warnings: Because this link is a "redirect" (it passes your phone from the code to their secure internal server), many mobile browsers flag it with a "not secure" warning. This is a technical quirk of how their software interacts with phone security settings and not a sign of a malicious site.

We want you to feel 100% confident in our pharmacy and the products we sell. Even though we stand behind the authenticity of the product, your peace of mind is more important.
As mentioned in the email we sent you, we have issued a full refund for the product. You do not need to worry about returning it; please feel free to dispose of it if you do not feel comfortable using it.
Batch Verification: If you would like further proof, please reply to the email with the 6-character LOT code stamped on the bottle (this may be on the bottom of the bottle). We can then request the formal manufacturing certificate for that specific batch from L’Oréal.
We are deeply sorry that your experience led to this review. As mentioned earlier, we absolutely do not sell counterfeit products.
We truly value your business and hope this shows we are committed to making this right.

We are happy to discuss by email or on the telephone if you prefer.

Paul
Inish Pharmacy

Rated 5 out of 5 stars

What an efficient online Pharmacy *5 stars*

Just came across this online Pharmacy by accident. Ordered at 9.30 am on Thursday 12th Feb, was kept updated on status and my order was at my door by 11.00am following morning 13th Feb all the way from Buncrana Donegal. Now that's what you call a prompt service. I'm impressed. Will be my go to if I need a few items.

February 13, 2026
Unprompted review
Inish Pharmacy logo

Reply from Inish Pharmacy

Thank you for taking the time to leave such a positive review of your experience shopping with Inish Pharmacy. Our teams work hard to provide excellent service, and we really appreciate hearing positive feedback like this.
Paul
Inish Pharmacy

Rated 5 out of 5 stars

I ordered on Wednesday evening and my…

I ordered on Wednesday evening and my package arrived on Friday morning. Much cheaper than my own chemist I will definitely order again . Great service thank you

February 11, 2026
Unprompted review
Inish Pharmacy logo

Reply from Inish Pharmacy

Dear Olivia,
Thank you for taking the time to share your positive experience shopping with Inish Pharmacy, it means a lot and we will continue to work hard to provide an excellent service for our customers.
Paul
Inish Pharmacy

Rated 5 out of 5 stars

Fast Service

Fast Service - Ordered yesterday at 15.31 and received my order this morning at 9.10. Very Fast
1 of my products was cheaper than anywhere else that I looked at.

February 13, 2026
Unprompted review
Rated 1 out of 5 stars

Will no longer stock Sudocrem due to…

Will no longer stock Sudocrem due to the companies political stance. Inish Pharmacy advised that Sudocrem was bought by an Israeli company and this is why they no longer sell it.

Sudocrem is the brand I was recommened by my doctor to use on my baby.

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great choice of products

Great choice of products. Fast shipping and a decent loyalty scheme. I started buying from their online store about 3 years ago and it has been fantastic.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service - Highly Recommend.

I’ve been buying from Inish for around 10 years - sometimes delivering to home in Sydney or wherever I happen to be in Europe (sometimes even in Ireland) - great service, always. My recent parcel went astray and the customer service was excellent and the situation was resolved. Highly recommend this company.

November 7, 2025
Unprompted review
Rated 1 out of 5 stars

Shame on the pharmacy!

Shame on the pharmacy selling 3 month supply newborn product that will be out of date in 2 weeks!!! I will never ever purchase from Irish Pharmacy and will never recommend it, lost money as i was tricked and purchased 3 packs for 3 months supply probiotics that going in to the bin as date best before November 2025 wich is in 2 weeks!

October 13, 2025
Unprompted review
Rated 1 out of 5 stars

Truly disappointing service

To say I am truly disappointed with the service I received is an understatement. I've shopped with inish online for many years now so I decided to try the refer a friend scheme. One friend never received the link with it sent numerous times and the second person the link wouldn't work. The part I am most disappointed about and will make me not return was the response to the email I sent about this. They didn't try to resolve the problem and just decided to blame me. I will not be returning and I advise others to do the same as I now feel if an order was wrong this would be the same reaction from them.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Straightforward ordering process and incredibly fast service (<17 hours from ordered to the door with An Post)

July 22, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. The quickest delivery I’ve ever had. Everything perfectly wrapped and I even got some free samples. An absolutely fabulous company. I will definitely be a repeat customer.

June 5, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant Service

One of the best websites around, anywhere. Fast shipping, excellent communications / refund policy on the very rare occasions I’ve had issues with a product.

April 4, 2025
Unprompted review
Rated 4 out of 5 stars

I placed an order for multiple items

I placed an order for multiple items, including one that was marked "in stock" but turned out not to be available. At first, I thought my email about waiting for it to come back in stock was ignored, but I later saw that they had replied. While I was disappointed that the item wasn’t available, I appreciate that they refunded me and did respond to my message. It would’ve been great if the stock status had been accurate from the start, but I’m glad they handled it in the end.

April 1, 2025
Unprompted review

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