Strood Computers Reviews 59

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I woke up with my phone not charging and I took it here on a recommendation. I took my phone in on my day off without booking. the person there after a quick inspection said give them a hour and how m... See more

Rated 1 out of 5 stars

For the love of god do not go here. There is no good quality of screens, batteries, or any way of fixing your phone, it is extremely cheap cheap material, in the beautiful name of God, your phone wi... See more

Company replied

Rated 5 out of 5 stars

Very helpful, very good service with expert knowledge and skills. my new go too with phone and PC issues

Company replied

Rated 5 out of 5 stars

My screen on my Samsung Galaxy SE20 smashed so I took it along to Strood Computers. Absolutely brilliant service, had my phone fixed and in working order within a couple of hours. Bloody nice guy too... See more

Company replied

Company details

  1. Computer Store
  2. Cell Phone Accessory Store
  3. Cell Phone Store
  4. Computer and Accessories Store
  5. Computer Service
  6. Used Computer Store

Information provided by various external sources

PROFESSIONAL IPHONE, IPAD, MACBOOK, COMPUTER, SMARTPHONE, TABLET & LAPTOP REPAIR SERVICE IN MEDWAY AND KENT AREAS PROFESSIONAL IPHONE, IPAD, MACBOOK, COMPUTER, SMARTPHONE, TABLET & LAPTOP REPAIR SERVICE IN MEDWAY AND KENT AREAS Have you got a smashed screen on your iPhone 11 or 11 pro series, Samsung, Sony Xperia, HTC or any Smartphone? Or need service on your macbook. macbook pro, macbook air or imac then look no further, give us a call today for a quote and most repairs are carried out within 20 minutes!! Bluewater–Medway City Estate–MidKent College–University of Kent– Canterbury Christ Church University–University of Greenwich Kent–Medway Maritime Hospital–Chatham Dockside–Kent Online–Rochester Castle–Allhallows–Aylesford–Bexley–Bexleyheath–Bredhurst–Burham–Eccles–Erith–Cuxton–Chatham–BBC Radio Kent–Lower Halstow–Crayford–Dartford–Gravesend–Great Buckland–Luddesdown–Hoo St Werburgh–Maidstone–Medway– Hartlip–Rochester–Sittingbourne–Upnor–Shorne–Cobham–Higham–Snodland–St Mary’s Island–St Mary Hoo-Cobham-Upchurch-Newington-Hempstead-Blue Bell Hill-Vigo Village-Meopham-Cliffe-Cliffe Woods-Chattenden-Capestone-Great Buckland-Halling-Upper Halling-New Hythe-Wouldham-Thong-Farthing Corner-Stockbury-Yelsted-West Malling-East Malling-Ditton…….. You can rely on us for repairs on your Computer, Laptop,Phone,Apple Mac Mini, MacBook Air, MacBook Pro and iMac at affordable prices. We provide good quality services on all repairs that not enhance the performance of your machine but makes it more reliable. MacBook & Computer Repair Service Medway & Kent We sell computer and laptop components and accessories(Cat 5 cables & more), brand new/second used laptop & PC with warranty & free antivirus-internet security pre-installed for your online safety. We offer quick PC repair service that has your computer running like brand new again.So if your laptop or PC is running slow, infected with virus,has hard drive failure or window corruption then give us a call today for a repair quote.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

59 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Very helpful

Very helpful, very good service with expert knowledge and skills. my new go too with phone and PC issues

April 23, 2026
Unprompted review
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Reply from Strood Computers

Thanks Jennifer for the review and recommendation. Really well appreciated 🙏🙏🙏👍👌

Rated 5 out of 5 stars

Good job, fair price.

I woke up with my phone not charging and I took it here on a recommendation. I took my phone in on my day off without booking. the person there after a quick inspection said give them a hour and how much it would cost if they didn't need any parts upfront. When I returned the repairs were completed and I had a charging phone again. I would recommend.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

This guy is great so nice sorted phone…

This guy is great so nice sorted phone within 30 minutes had a faulty Samsung software locked out and great price highly recommend him

February 3, 2026
Unprompted review
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Reply from Strood Computers

Gary, thank you for the review and recommendation. Truly well appreciated

Rated 5 out of 5 stars

My charging port was broken I phone ola…

My charging port was broken I phone ola this afternoon to see if he could fix it and he did he was very polite and very welcoming we definitely be back thanks again highly recommend him to anyone

January 31, 2026
Unprompted review
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Reply from Strood Computers

Thanks Samantha for the review and recommendation. Really well appreciated ❤️❤️👌👌👍👍🙏

Rated 5 out of 5 stars

Had my phone repaired else were first…

Had my phone repaired else were first which turned out to be a nightmare, i got told about strood computers and it was the best choice, he repaired my lcd screen and also replaced a part which was missing from the first repair which kept turning my phone on and off, great communication and great service

October 15, 2025
Unprompted review
Rated 1 out of 5 stars

👎👎👎👎

Very terrible don’t go here

October 29, 2025
Unprompted review
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Reply from Strood Computers

This is a waste of space review and waste of genuine peoples time that read reviews.

Perhaps you have reviewed the wrong shop.

Or you are one of those company calling to buy fake Trustpilot reviews.

Kindly identify yourself if. If your review is REAL!⚠️🚫⛔🛑

Rated 5 out of 5 stars

Very efficient and polite service

Very efficient and polite service. DELL Laptop charging issue rectified in just over an hour. Explained the problem and solution clearly.

November 1, 2025
Unprompted review
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Reply from Strood Computers

Thanks EJ Wells for the review and recommendation. Well appreciated 🙏🙏🙏🙏👍

Rated 5 out of 5 stars

I brought my phone in to be fixed and…

I brought my phone in to be fixed and he was very quick with coming up a solution to the problem. Took him 30 minutes to fix my phone and he was also very polite and when he spoke to you, he made you feel like you’re problem was priority even though there were many other customers there.

October 27, 2025
Unprompted review
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Reply from Strood Computers

Thanks Sim Fofanah for the review and recommendation. Well appreciated ❤️🙏🙏🙏👍👍❤️

Rated 5 out of 5 stars

Excellent Customer Service

Excellent. I cannot recommend Ola and his services any higher. He diagnosed the fault with my laptop, replaced the hard drive, upgraded it to Windows 11 and I was able to collect it the same day. He is a lovely guy, very knowledgeable and helpful and he went above and beyond to make sure that my laptop was working perfectly. I would definitely recommend him

August 20, 2025
Unprompted review
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Reply from Strood Computers

Thanks Denise for the review and recommendation. Well appreciated 🌹♥️💐🙏👍👌💯

Rated 5 out of 5 stars

Great customer service

Phone wasnt charging properly. It was really causing issues and great distress in worrying from one day to the next. I messaged strood computers and was told to come down first thing. The phone was fixed and ready within 5 minutes. Thank you so so much! Will be recommending and using in the future.

August 16, 2025
Unprompted review
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Reply from Strood Computers

Thanks Katie for the review and recommendation. Well appreciated ♥️💯💐🌹👌👍🙏

Rated 5 out of 5 stars

Used this man many of times

Used this man many of times. He is brilliant, so friendly and advises you very well would 1000% recommend

April 16, 2025
Unprompted review
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Reply from Strood Computers

Dear Kate, Thanks for the review and recommendation. Really well appreciated 💯💯👌👌👑👑🙏🙏❤️

Rated 5 out of 5 stars

I have received an amazing service…

I have received an amazing service today from Strood Computers, my Dell laptop had frozen and completely died! I rang and the shop owner said I could bring it in straight away for repair. Within 2 hours my laptop was up & running again with a new hard drive and Windows 11. I am over the moon with how efficient the service was. I would highly recommend this shop to everyone.

July 25, 2025
Unprompted review
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Reply from Strood Computers

Dear Sara, thank you for the review and recommendation. Really well appreciated. 💯👌👑💯💯❤️👍

Rated 5 out of 5 stars

My screen on my Samsung Galaxy SE20…

My screen on my Samsung Galaxy SE20 smashed so I took it along to Strood Computers. Absolutely brilliant service, had my phone fixed and in working order within a couple of hours. Bloody nice guy too, will definitely use again and highly recommend for any phone or computer issues.

July 21, 2025
Unprompted review
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Reply from Strood Computers

Thanks Peter for the review and recommendation. Really well appreciated 👍👍👍💯👑👌🙏

Rated 5 out of 5 stars

I had a slowing windows 8 laptop that…

I had a slowing windows 8 laptop that had been updated so many times, and the end was nigh! As windows 10 is unsupported in October my laptop is destined for the bin? But here at strood computers a new lease of life was given and a full upgrade to windows 11 new drivers installed it’s a new laptop in its careworn skin, I’m super happy with this fine gentleman’s service.
5 stars all day top man.
Paul

July 17, 2025
Unprompted review
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Reply from Strood Computers

Thanks Paul for the review and recommendation. Really well appreciated. You are truly an amazing person. I genuinely appreciate your level of reasoning and understanding.... 🙏🙏🙏👌👌👌💯💯👑

Rated 1 out of 5 stars

Angry.

For the love of god do not go here. There is no good quality of screens, batteries, or any way of fixing your phone, it is extremely cheap cheap material, in the beautiful name of God, your phone will be even more damaged.

* even the replies to other low rated reviews are quite unprofessional and borderline nasty.

June 2, 2025
Unprompted review
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Reply from Strood Computers

Hi,

I tried to make sense out of this review but i just could not.

Kindly identify yourself rather than hiding.

Strood computers is built on GENUINE CUSTOMERS TRUST!.

Perhaps maybe you have went to the wrong shop.

Customers satisfaction is highly prioritised

---------------------------------------------

I was genuinely surprised to read your review and feel it’s important to clarify a few things.

If I’ve correctly identified you and the job in question, this phone has been brought to us multiple times in the past, at least four separate occasions — each time for different issues. When it came in for the most recent battery replacement, the device was already in a poor state, with broken camera screens and several other faults.

No repair shop would be willing to purchase a phone in such a bad condition and and it’s not uncommon for buyers to criticise devices just to negotiate a lower price.
To be clear, we do not use low-quality parts. The battery and screen used were both verified components, and we have proof of purchase to support this. Suggesting otherwise is not only inaccurate but unfair.

We are a small, independent business and reviews like this can be very damaging, especially when we’ve done our best to help. I’d be happy to speak further to clarify anything, but I hope this provides some perspective. If selling the phone is your aim, you might find better luck listing it on platforms like Facebook Marketplace, where full transparency about its condition can help manage expectations.

Rated 5 out of 5 stars

This guy is a legend

This guy is a legend. I take all my repair work to him. I find him to be an honest and reliable guy with tons of experience in his craft. 100% recommend this guy. I don't go anywhere else. Such a gentleman, his service is second to none. Thanks buddy, its always a pleasure to do business with you.
PS. I have owed you this review for a while and made a point of remembering today.

December 27, 2024
Unprompted review
Rated 5 out of 5 stars

Fixed my iPhone 12 with no issues

Fixed my iPhone 12 with no issues, very understanding and easy going. Fixed my phone in no time wouldn't choose anyone else, and he also gave me a free phone case for my phone as the back is damaged, definitely recommend 10.10 service

November 5, 2024
Unprompted review
Rated 5 out of 5 stars

Strood Computers - Customer Service

The customer service given by Strood Computers is impeccable and quite simply excellent. No stone is left unturned to get the best outcome possible for the customer. I cannot recommend them highly enough.
Moderate pricing to boot.

June 1, 2024
Unprompted review
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Reply from Strood Computers

Thanks Gavin for the review and recommendation. Well appreciated 💯💯💯💯💯🙏

Rated 5 out of 5 stars

Tablet repair

Brilliant work, reasonably price. Job was done on time.
I would highly recommend using Strood Computers.

May 31, 2024
Unprompted review
Strood Computers logo

Reply from Strood Computers

Thanks for the review and recommendation. Well appreciated

Rated 5 out of 5 stars

Absolute Customer Service!

I can’t thank you enough Ola for what you've done for us. Apple said it was impossible and you did it! Your expertise and experience were invaluable, your customer service was exemplary and the outcome was quite frankly amazing!

May 29, 2024
Unprompted review
Strood Computers logo

Reply from Strood Computers

Thanks Sean for the review and recommendation. Really well appreciated 🙏🙏🙏🙏🙏👍💯

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