I ordered cartridges for my Canon printer and expected a delivery time of a week to 10 days. My parcel arrived by the Courier Guys three days after my order was placed. I was kept in the loop at a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The delivery of my parcel was very quick and the driver was very kind thank for that inky shop and I look forward in purchasing your products again.
I have been using Inky Shop for the past few years and have always had a great experience and now that I purchase on line the delivery is always speedy.
My order at Inky Shop was booked immediately and my delivery sooner than expected. Thank you; will definitely order from you again. Totally recommend!!
Company details
Information provided by various external sources
Purchase our Inky Shop alternative toner and inkjet cartridges and benefit from great savings! For every major printer brand; for home, school or business – when it comes to your printer cartridge requirements, it’s our mission to supply you with the best quality at the best price!
Contact info
Unit 4, Hilton Business Park, 6A Quarry Road, Hilton, 3245, Hilton, South Africa
- 0860465465
- online@inkyshop.co.za
- inkyshop.co.za
4.8
Excellent
392 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The process was quick and simple
The process was quick and simple. Delivery done in a few days.
Thank you
November 25, 2021
If I could give a zero star I would
If I could give a zero star I would.
I refilled my Canon cartridge 5 times. Had no problem whatsoever.
I bought a new one from their brand cartridges. I filled it up once and it didn't want to work at all.
I asked for a replace of the cartridge. They refused as they say they can't guarantee if cartridges will work after refilling.
What a rip off.
It's understandable if I bought another brand like Canon, but to refuse money back from their own brand is ridiculous.
November 22, 2021
Unprompted review
Reply from The Inky Shop
Dear Johan and Daleen, we are very sorry that you are dissatisfied with our service - it is definitely not our intention to have customers who leave our store unhappy, so we try to explain our refill guarantee as clearly as possible, as sometimes there is confusion to how it works.
The Canon 445XL Inky branded cartridge that you purchased was used by you until empty, accounting in full for the R345 that you spent.
Unfortunately, when you brought it in to be refilled - a free refill due to your loyalty - the refill was not successful. This is a reality of refills, they don't always work for numerous reasons that are often out of our control, but we will ALWAYS refund you for a refill that doesn't work, and we are willing (and our staff did offer this to you) to refund the R110 value of the refill. Please understand that we could not remain in business if we gave back the price of the cartridge that has been used in full before our customer brings it in to be refilled.
The Inky Shop's Refill Money Back Satisfaction Guarantee: Due to the condition of some cartridges, we don't guarantee that every refill will work, but we will return your money for the refill if it doesn't! The vast majority of our refills work like new, however, there are numerous factors outside of our control that affect the refill success rate of the cartridge - see our cartridge care tips to get the most out of your cartridge. In the instance that the refill doesn't perform as expected, we will return the money you spent on the refill to put towards a new cartridge.
Please do get in touch if you wish to discuss this further.
Kind regards, The Inky Shop
Very efficient service
November 17, 2021
Great service and fast delivery!
Great service and fast delivery!
Super impressed
Good Prices
Will use them every time
November 11, 2021
Fast & efficient
November 5, 2021
Great Service
November 3, 2021
Selection and ordering of cartridges…
Selection and ordering of cartridges was easy on online platform and the delivery was quick as well. Great Service!
October 27, 2021
Excellent service
From placing the order to delivery was very quick. Thank you for the excellent service.
October 27, 2021
Excellent service
October 25, 2021
Excellent service - staff going the extra mile
Hi.. A thousand thank you's to Wayne from Inky Shop Clearwater Mall and Patrick at The Glen.
It was a Sunday 10 minutes before the store closes I arrived at the Glen branch. Patrick was unable to assist and phoned Wayne at the clearwater branch. Wayne stayed well after closing time waiting for me to arrive to assist me. Well done to the excellent service and going that extra mile. I doubt anyone else would do that for a small purchase. Just when I gave up on good customer service, this happens. You guys restored my faith ... Thank you
October 12, 2021
Unprompted review
Great prices, free delivery
Everything went smoothly and the price was great. The only reason for not giving 5 stars is that i didn’t receive the email notification that my order was out for delivery. Luckily someone was home when the courier arrived.
October 8, 2021
the staff at Brooklyn were wonderful.
the staff at Brooklyn were wonderful.
However when I got home and inserted the HP 123 XL into the printer , it was rejected as something was apparently wrong with the cartridge.
Lisa Tonini 083 251 1805
September 28, 2021
It was a pleasure to shop online and…
It was a pleasure to shop online and the product was delivery a couple of days later. Great service thank you.
September 13, 2021
Flawless experience overall
From in store service at Hayfields to my recent online purchase and delivery. Just a flawless experience overall.
I ordered in the afternoon and the next morning it was delivered. Talk about service and delivery. Quality ink always.
Keep up the great work guys.
August 19, 2021
Unprompted review
Great service
August 17, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.